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Customer Service / Administrative assistant Resume Example

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CUSTOMER SERVICE / ADMINISTRATIVE ASSISTANT
Summary

Committed team player with an extensive background in customer service, and administrative duties.

Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Time management
  • Self-directed
  • Professional and mature
  • Strong problem solver
  • Strong interpersonal skillsMail management



  • AR/AP
  • Meeting planning
  • Report writing
  • Report development
  • Schedule management
Experience
01/2015
Bean Drywall － Phoenix, AZCustomer Service / Administrative assistant
  • Drafted meeting agendas
  • supplied advance materials and executed follow-up for meetings and team conferences.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Planned meetings and prepared conference rooms.
  • Maintained an up-to-date department organizational chart.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Supplied key cards and building access to employees and visitors.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Facilitated working relationships with co-tenants and building management.
  • Facilitated working relationships with co-tenants and building management.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Created weekly and monthly reports and presentations.
  • Managed the day-to-day calendar for the company's senior director.
  • Received and distributed faxes and mail in a timely manner.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Prevented store losses using awareness, attention to detail and integrity.Created new processes and systems for increasing customer service satisfaction.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Managed quality communication, customer support and product representation for each client.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Generated leads for new sales through telephone and email contact with customers.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Verified that information in the computer system was up-to-date and accurate.
  • Eliminated outdated records by sending the records to be scanned.
  • Compiled statistical information for special reports.
  • Created monthly reports for records, closed terminated records and completed chart audits.
  • Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
  • Updated departmental standard operating procedures and database to accurately reflect the current practices.
  • Verified and logged in deadlines for responding to daily inquiries.
04/2013 - Current
Origami Owl － Peoria, AZIndependent Designer
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Prepare invoices, shipping documents, and contracts.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
  • Receive and respond to customer complaints.
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • Direct specified departments or units to prepare and ship orders to designated locations.
  • Check inventory records to determine availability of requested merchandise.
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
  • Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
  • File copies of orders received, or post orders on records.
  • Compute total charges for merchandise or services and shipping charges.
  • Recommend merchandise or services that will meet customers' needs.
  • Adjust inventory records to reflect product movement.
  • Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.
  • Inspect outgoing work for compliance with customers' specifications.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Plan budgets and authorize payments and merchandise returns.
08/2014 - 12/2014
Robert Half Staffing Agency － Phoenix, AZCustomer Service Representative
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Hear and resolve complaints from customers or the public.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • File and maintain records.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Process and prepare memos, correspondence, travel vouchers, or other documents.
  • Receive payment and record receipts for services.
  • Schedule appointments and maintain and update appointment calendars.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Keep a current record of staff members' whereabouts and availability.
  • Take orders for merchandise or materials and send them to the proper departments to be filled.
  • Enroll individuals to participate in programs and notify them of their acceptance.
  • Schedule space or equipment for special programs and prepare lists of participants.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
01/2014 - 04/2014
Fitness One Gyms － Peoria, AZReceptionist/ Sales Representative
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Hear and resolve complaints from customers or the public.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • File and maintain records.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Process and prepare memos, correspondence, travel vouchers, or other documents.
  • Schedule appointments and maintain and update appointment calendars.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Take orders for merchandise or materials and send them to the proper departments to be filled.
  • Keep a current record of staff members' whereabouts and availability.
  • Enroll individuals to participate in programs and notify them of their acceptance.
  • Receive payment and record receipts for services.
  • Resolve customer complaints regarding sales and service.
  • Oversee regional and local sales managers and their staffs.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Determine price schedules and discount rates.
  • Review operational records and reports to project sales and determine profitability.
  • Monitor customer preferences to determine focus of sales efforts.
  • Prepare budgets and approve budget expenditures.
  • Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
07/2012 - 04/2013
Grand Pet Hotel － Surprise, AZPet Attendant
  • Clean and maintain kennels, animal holding areas, examination or operating rooms, or animal loading or unloading facilities to control the spread of disease.
  • Provide emergency first aid to sick or injured animals.
  • Clean, maintain, and sterilize instruments or equipment.
  • Fill medication prescriptions.
  • Record information relating to animal genealogy, feeding schedules, appearance, behavior, or breeding.
  • Prepare feed for animals according to specific instructions, such as diet lists or schedules.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Hear and resolve complaints from customers or the public.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • File and maintain records.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Process and prepare memos, correspondence, travel vouchers, or other documents.
  • Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
  • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
  • Keep storage areas and carts well-stocked, clean, and tidy.
  • Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
Education
May 2016
Penn FosterPhoenix, AZ
  • Coursework in Business Administration, Communications and Accounting
  • Coursework in Pre veternarian medicine.
May 2013
Willow CanyonSurprise, AZHigh School Diploma
Skills

administrative support, scheduling appointments, balance sheets, billing, budgets, cash receipts, Child care, commodities, contracts, Resolve customer complaints, customer service, first aid, Inventory, Prepare invoices, materials, mail, Phlebotomy, proofreading, reception, reconciling, maintain records, recording, reporting, sales, shipping, staffing, taking messages, telephone

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Resume Overview

Companies Worked For:

  • Bean Drywall
  • Origami Owl
  • Robert Half Staffing Agency
  • Fitness One Gyms
  • Grand Pet Hotel

School Attended

  • Penn Foster
  • Willow Canyon

Job Titles Held:

  • Customer Service / Administrative assistant
  • Independent Designer
  • Customer Service Representative
  • Receptionist/ Sales Representative
  • Pet Attendant

Degrees

  • High School Diploma

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