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Customer Service Account Specialist Resume Example

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CUSTOMER SERVICE ACCOUNT SPECIALIST
Professional Summary

Customer Service Representative with over 20 years of experience bringing top-notch skills in oral and written communication, active listening and administrative skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Demonstrated competencies in operating multi-line phone systems, taking orders and providing the necessary assistance with customer accounts.

Skills
  • Sales, Invoicing, Billing
  • Credit card processing and collections
  • Invoice processing and order fulfillment
  • Administrative, office, and customer accounts management & support
  • Cash Handling and POS SYSTEMS
  • Office & Account Management
  • Professional telephone demeanor and Multi-Line Phone Systems
  • Money handling abilities
  • Ticket Queue Management, Purchase orders organization
  • Computer systems knowledge
  • Customer service expert
  • Consumer Banking Skills,
  • Mail handling
  • AP/AR, Account Reconciliation
  • Documentation and reporting, Filing and data archiving
  • Letter preparation
  • Payroll and timesheet processing
  • Verbal and Written communications
  • Customer and client relations
  • Social media knowledge
  • Quality assurance
  • Rapid 10-key data entry
  • Critical thinking, good listening skills and teambuilding
  • Organization, Data and Time management
  • New Product Information
  • Customer Complaint Resolution
Work History
Customer Service Account Specialist, 11/2018 to 11/2020
Chase Bank – San Antonio , TX
  • Answered customer telephone calls promptly to avoid on-hold wait times..
  • Provided information to customers regarding Chase's charge cards and assisted them with new accounts.
  • Responded to customer requests for products, services and information.
  • Recommended card upgrades to customers, thoroughly explaining details.
  • Secured on-time payments and collected on delinquent accounts through First Assist.
  • Enhanced online access easier for customers to be able to self support
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked with consumer banking and credit card customers to understand needs and provide excellent service.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit..
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders..
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Answered multi-line phone system by transferred callers to appropriate department.
Administrative Assistant, 05/2020 to 06/2020
Rose Glo Enterprises, Dba Oak Hills Florist – San Antonio , TX
  • Managed office inventory by restocking supplies.
  • Coached new owners on administrative procedures and order processing
  • Performed general office duties, including answering multi-line phone system,
  • Prepared floral arrangements for delivery, pickup for prompt delivery to customers.
  • Interacted with vendors to order and receive product
  • Sorted and distributed office mail.
  • Welcomed walkin customers warmly and efficiently
  • Processed invoices and expenses.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
  • Drove customer satisfaction by providing recommendations for greenery and flower pairings.
  • Properly delivered flowers successfully.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Assisted customers by walking through online ordering processes.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Office Manager, 11/2000 to 04/2018
Oak Hills Florist – San Antonio , TX
  • Created and finalized contracts for Weddings or Parties with customers.
  • Performed billing, collection and reporting functions for office
  • Oversaw office inventory activities, including ordering and receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Completed weekly payroll for employees.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Maintained office .
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Handled client correspondence and managed customer records, encompassing data entry and administrative functions related to orders, billing and accounts receivable.
  • Received merchandise for customer orders.
  • Contacted customers to collect payments and verify or add to existing information.
  • Quoted, generated and processed customer orders to meet specifications and various occasions.
  • Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Drove customer satisfaction by providing recommendations for greenery and flower pairings.
  • Prepared various floral arrangements, including potted plants and bouquets based on customer requirements..
Education
Associate Of Applied Science: Business AdministrationSan Antonio College - San Antonio, TX
Associate Of Applied Business: BusinessThe University Of Texas At San Antonio - San Antonio, TX
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Resume Overview

Companies Worked For:

  • Chase Bank
  • Rose Glo Enterprises, Dba Oak Hills Florist
  • Oak Hills Florist

School Attended

  • San Antonio College
  • The University Of Texas At San Antonio

Job Titles Held:

  • Customer Service Account Specialist
  • Administrative Assistant
  • Office Manager

Degrees

  • Associate Of Applied Science : Business Administration
    Associate Of Applied Business : Business

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