Customer Service Account Specialist Resume Example
Love this resume?Build Your Own Now
CUSTOMER SERVICE ACCOUNT SPECIALIST
Professional Summary
Customer Service Representative with over 20 years of experience bringing top-notch skills in oral and written communication, active listening and administrative skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Demonstrated competencies in operating multi-line phone systems, taking orders and providing the necessary assistance with customer accounts.
Skills
|
|
Work History
Customer Service Account Specialist, 11/2018 to 11/2020
Ashley Furniture – Tacoma , WA
Ashley Furniture – Tacoma , WA
- Answered customer telephone calls promptly to avoid on-hold wait times..
- Provided information to customers regarding Chase's charge cards and assisted them with new accounts.
- Responded to customer requests for products, services and information.
- Recommended card upgrades to customers, thoroughly explaining details.
- Secured on-time payments and collected on delinquent accounts through First Assist.
- Enhanced online access easier for customers to be able to self support
- Adhered to standards of quality and service as well as all compliance requirements.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked with consumer banking and credit card customers to understand needs and provide excellent service.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit..
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Checked amount details and fraud markers for transaction papers such as checks and money orders..
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Answered multi-line phone system by transferred callers to appropriate department.
Administrative Assistant, 05/2020 to 06/2020
Laz Parking – South Miami , FL
Laz Parking – South Miami , FL
- Managed office inventory by restocking supplies.
- Coached new owners on administrative procedures and order processing
- Performed general office duties, including answering multi-line phone system,
- Prepared floral arrangements for delivery, pickup for prompt delivery to customers.
- Interacted with vendors to order and receive product
- Sorted and distributed office mail.
- Welcomed walkin customers warmly and efficiently
- Processed invoices and expenses.
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Properly delivered flowers successfully.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Assisted customers by walking through online ordering processes.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Office Manager, 11/2000 to 04/2018
South Carolina Job Board – Chester , SC
South Carolina Job Board – Chester , SC
- Created and finalized contracts for Weddings or Parties with customers.
- Performed billing, collection and reporting functions for office
- Oversaw office inventory activities, including ordering and receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Completed weekly payroll for employees.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Maintained office .
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
- Handled client correspondence and managed customer records, encompassing data entry and administrative functions related to orders, billing and accounts receivable.
- Received merchandise for customer orders.
- Contacted customers to collect payments and verify or add to existing information.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Prepared various floral arrangements, including potted plants and bouquets based on customer requirements..
Education
Associate Of Applied Science: Business AdministrationSan Antonio College - City, State
Associate Of Applied Business: BusinessThe University Of Texas At San Antonio - City, State
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Length
- Measurable results
- Typos
Resume Overview
School Attended
- San Antonio College
- The University Of Texas At San Antonio
Job Titles Held:
- Customer Service Account Specialist
- Administrative Assistant
- Office Manager
Degrees
- Associate Of Applied Science : Business Administration
Associate Of Applied Business : Business
Similar Resumes
customer-service-rep-1-lead-quality-assurance-coach-account-relationship-specialist-online-banking
Bickford Senior Living
Mission , KS
