Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Customer Service Manager with track record of developing a quality call center workforce.
Skilled Customer Service committed to addressing customer concerns with speed, accuracy and professionalism.
Seasoned Customer Service Manager who has directed call centers consisting of [number] representatives.
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
High customer service standards
Service solutions expert
Dedicated to process improvement
Conflict resolution proficiency
Proficient in customer account software
Proficient with Microsoft Office Suite
Strong problem solving ability
Customer Service February 2014 to June 2015Anthem Blue Cross Blue Shield － Roanoke, VA
Customer Service Made a variety of inbound and outbound calls Attended rigorous customer service training Met weekly and monthly goals Reviews requests by mail, telephone, or in person regarding insurance claims/policies.
Used multiple online computer systems with technical proficiency Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
Required to meet department goals and expectations.
Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Developed effective relationships with all call center departments through clear communication.Built customer loyalty by placing follow-up calls for customers who reported product issues.
Customer Service June 2013 to August 2013Wells Fargo － Roanoke, VA
Phone Bank Made a variety of inbound and outbound calls Attended rigorous customer service training Met weekly and monthly goals Resolve customer disputes.
Delivered informational sales presentations to potential investors to build symbiotic client relationships.
Developed solid estate and tax code knowledge base through continued research and training.
Monitored and tracked securities transactions, fund transfers, margin accounts and option trading.
Assistant Manager February 2012 to March 2013More Super Market － Roanoke, VA
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Design and implemented customer satisfaction metrics.
Reorganized the sales floor to meet company demands.
Maintained daily record of all transactions.
Worked closely with the district manager to formulate and build the store brand.
Customer Service Retail June 2012 to December 2012Orvis － Roanoke, VA
Answered customers' questions and addressed problems and complaints in person and via phone.
Helped customers select products that best fit their personal needs.Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Consulted with customers on the latest styles and trends.Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.Communicated information to customers about product quality, value and style.
Bachelor Degree : Accounting , 2017ECPI University － ROANOKE, VA
Accounting 4.00 GPA
Emphasis in Business Administration
Associates Degree : Business in AdministrationVirginia Western Community College － Roanoke, VABusiness in Administration
Desktop Publishing Software: Photoshop, Illustrator, HTML
ATM, Bi, Customer Service, customer service training,