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Customer Service Resume Example

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CUSTOMER SERVICE
Summary

Energetic customer sales and service specialist. Ability to handle needs of customers in a busy work environment. Knowledgeable about product and service options and adept at promoting offerings while meeting diverse needs, building loyalty and driving revenue growth. Positive and upbeat professional bringing service-oriented mindset, strong people skills and dedication to exceeding business targets.

Skills
  • Excellent multi-tasker
  • Communication skills
  • Courteous demeanor
  • Analyzing sales reports
  • Product merchandising
  • Flexible schedule
  • Detail-oriented
  • Inbound and outbound calling
  • Excellent time management
  • Customer relationships
  • Payment collecting
  • Compliance requirements
  • Technology savvy
  • Acquiring new customers
  • Sales techniques
  • Blueprints, Functional
  • Delivery, Receiving
  • Electrical systems
Experience
Customer Service04/2019 to CurrentState FarmPhoenix, AZ
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Prevented key account losses by researching discrepancies for corrective action.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Directed agents on how to use systems efficiently and accurately
  • Helped agent staff members understand systems and new steps within systems to take advantage of to improve service and customer satisfaction
Inventory/Merchandising Specialist01/2019 to 02/2019Best Buy Co IncPhoenix, AZ
  • Consistently meets daily shrink goals to sustain profit growth and margin.
  • Employed with the responsibility of key holder.
  • Trusted by Best Buy to maintain a key shrink rate to maximize profit.
  • Operates equipment according to company safety standards to assist in moving merchandise.
  • Stocks merchandise on the sales floor and assists in the receiving of drop shipments.
  • Prepares merchandise for home delivery and accurately documents movement of merchandise.
  • Safely loads merchandise in customers vehicle.
Customer Service Specialist11/2018 to 01/2019Best Buy Co IncPhoenix, AZ
  • Successfully reached Best Buy goal of pitch to conversion rate.
  • Held sale of most Best Buy protection plans for the month of December 2018.
  • Held sale of most credit card applications for the month of December 2018.
  • Accountable for driving positive Geek Squad Protection sales results at Checkout, Store Pickup and Customer Service.
  • Engage customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions.
  • Received positive feedback from management for customer satisfaction.
Electrician05/2018 to 11/2018Austin Electric Services LLCGlendale, AZ
  • Installed conduit, wire and motor controls.
  • Tested the entire electrical assembly for performance levels and safety concerns.
  • Interpreted schematics, blueprints, and diagrams to complete projects on time.
  • Installed complicated circuit systems in residential construction.
  • Adhered to specifications and codes in the installation of electrical wiring, equipment and fixtures.
  • Created comprehensive estimates to benefit both company and customer.
  • Utilized a wide breadth of testing equipment to assess electrical systems, circuit continuity and accessory fixtures.
  • Tested and operated a variety of electrical components and systems.
  • Consistently worked to code on all projects, utilizing drawings and manuals.
Education and Training
Associate of Arts2020Maricopa Community Colleges - Rio Salado Community CollegeTempe, AZ
Diploma2018Sandra Day O'Connor High School, AZ High SchoolGlendale
Associate of ArtsMaricopa Community Colleges - Glendale Community CollegePhoenix
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Resume Overview

Companies Worked For:

  • State Farm
  • Best Buy Co Inc
  • Austin Electric Services LLC

School Attended

  • Maricopa Community Colleges - Rio Salado Community College
  • Sandra Day O'Connor High School, AZ High School
  • Maricopa Community Colleges - Glendale Community College

Job Titles Held:

  • Customer Service
  • Inventory/Merchandising Specialist
  • Customer Service Specialist
  • Electrician

Degrees

  • Associate of Arts 2020
    Diploma 2018
    Associate of Arts

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