Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. With enthusiastic Customer Service skills who can follow policies and procedures, while offering a friendly customer environment.
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I was required to fax, answer and direct calls, cashier, accept return check payments and monthly credit card payment, cash checks, money orders and travelers checks, process credit card applications, receive and return catalog orders, and help out anywhere that help was needed. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Trained two new employees. Developed highly empathetic client relationships and earned rewards for excellent Customer Service. Assisted customers in finding out-of-stock items. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Processed sales referrals and promoted bank services and products. Established new customer accounts including checking, savings, lines of credit and loans. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed cash withdrawals. Trained employees on cash drawer operation. Adhered to Regions security and audit procedures. Examined checks for identification and endorsement. Processed treasury, tax and loan payments. Supplied tellers with coin and currency as needed. Maintained confidentiality of bank records and client information. Directed specific questions to appropriate branch personnel. Delivered prompt, accurate and excellent customer service. Received a thank you award for helping to adjust the proficiency test required by Regions for all potential employees.
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