LiveCareer-Resume

customer service billing and order specialist resume example with 20+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Exhibit high energy and professionalism when dealing with customers and peers.
  • Investigate and resolve customer inquiries and complaints quickly and effectively.
  • Discover customer needs with each customer interaction to effectively.
  • Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Demonstrate self-sufficiency through utilizing various support tools to research and resolve complex customer issues in a virtual setting.
  • Efficiently navigate between multiple systems to resolve complex customer concerns as it relates to one or more products or services.
  • Collect customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivate customer loyalty, promoted repeat business and improved sales.
  • Optimize customer support by establishing collaborative service environment.
  • Develop highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Cross-trained and provided back up for customer service managers.
  • Facilitate inter-departmental communication to effectively provide customer support.
  • Educate customers about billing, payment processing and support policies and procedures.
  • Follow up with customers about resolved issues and to maintain high standards of customer service.
  • Collaborate with peers to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Effective liaison between customers and internal departments.
  • Record actions taken, issues resolved and information to effectively manage customer accounts.
Work History
01/1999 to Current Customer Service -Billing and Order Specialist University Of Kentucky | Lexington, KY,

As a member of the AT&T Office of the President team, I am instrumental in redefining how customers engage with latest product offerings, media and entertainment and deliver a best-in-class customer experience. During tenure with AT&T, our team led in escalated appeals, addressing customer questions and concerns on all products and services through case resolution pertaining to a variety of issues. I pay close attention to detail to maintain appropriate records, prepare required reports and update customer accounts. Each Customer Service escalation received provides opportunity to creatively problem-solve to address customer issues through various tools and systems. My personal goal is to provide effective and timely resolutions to positively impact overall customer experience.

01/1994 to 01/2002 School Board Member SBUSD | City, STATE,

As an elected official, I was part of a 5-member board and responsible for the following: Hiring a district superintendent, overseeing, and approving the budget, approving district purchases, setting employee salaries, establishing new policies, and approving curriculum materials. In addition, the board was responsible for writing and approving a school calendar, overseeing, and approving personnel hiring and termination after due process and the recommendation of the superintendent. During my public service, we approved building and breaking ground for a new elementary school. The board was able to retain all special programs, including Music, Performing Arts, Language Academy and many other achievements within my tenure. ▪ Received a, “Master of Boardsmanship and of Governance,” from the California School Boards Association (CSBA)

01/1998 to 01/1999 Staff Associate Maximus | City, STATE,

Maximus is a contractor for the California Welfare to Work program. I assisted adults in finding employment. My story was featured in the first edition of the Maximus Newsletter to showcase success in utilizing the available county resources and attaining an advantageous career.

Education
Expected in 06/1993 Associate of Arts | Liberal Arts And General Studies Southwestern College, Chula Vista, CA GPA:

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Resume Overview

School Attended

  • Southwestern College

Job Titles Held:

  • Customer Service -Billing and Order Specialist
  • School Board Member
  • Staff Associate

Degrees

  • Associate of Arts

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