Customer Sales And Service Representative resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Building lifelong relationships. Going out into the community and discussing options and products with businesses. Providing excellent (WOW) customer service. Profiling customers for additional information. Developing work relationships with team members and working together to succeed. I am still in my current position as a CSSR with Wells Fargo. I am looking to be more for my customers. And be able to do more for them. I like the fact I can handle any type of customer that comes my way. I want to continue to grow with Wells Fargo. And become more involved with my team members and customers. I want to help the tellers continue to be the face of Wells Fargo and teach them the WOW of customer service.
Highlights
Exceptional customer service
Sales expertise
Strong sense of banking ethic
Friendly
Reliable
Cross-functional team management
Supervision and training
Excellent communication skills
Energetic
Approachable
Team player
Strong work ethic
Staff training
Complex problem solving
Calm under pressure
Accomplishments
Customer Follow-up Ensured that customers were satisfied with company products and services by doing 1 day, 2 weeks, and 6 month follow up calls.
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled customer complaints, maintaining a positive banking experience for all rest.
Product Promotion Up-sold products and motivated customers to upgrade current product plans.
Experience
Customer Sales and Service Representative, 03/2013 - Current Farmers Insurance Group – Carrollton, TX,
I have been in current role as a CSSR.
with Wells Fargo since April of 2013.
In this time I have numerous responsibilities as a personal banker and also work on the teller line as needed.
Answered an average of [15] calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientele.
Answered product questions with up-to-date knowledge of sales and store promotions.
Focus on build life long relationships with current and non customers.
Reaching out by making outbound calls to existing customers to increase product per customer ratio.
Visiting existing businesses to speak with employees about Wells Fargo products and options for their financial needs.
Identify cross selling opportunities.
Handling cash such as deposits, handling store revenue.
Referring customers to other areas of the bank for more complex products and services.
Discussing customers needs and assessing them.
Ensuring excellent customer service and demonstrating empathy and resolving problems on the spot.
Ask open ended questions Meet quarterly sales goals for incentive payouts.
Teller, 04/2012 - 04/2013 First United Bank & Trust Co – Muskogee, OK,
I started as a full time teller with Wells Fargo.
I worked the front teller line for 3 months before being moved to the Drive Thru, where I worked till April 2013.
I had numerous responsibilities as a teller.
Maintain and balance a cash drawer Process customer transactions within guidelines Identify and make sales referrals on prospects Recommend alternative channels to existing and non customers Cross sell bank services and products for Wells Fargo partners Provide excellent (WOW) customer experience Work with lead teller and service manager to make sure compliance and procedures are followed properly Reach and excel quarterly goals for tellers Executed customer transactions, including deposits, withdrawals, money orders and checks.
As a teller with Wells Fargo I had numerous documented perfect customer services interactions.
I had always reached teller goals for incentive payout every quarter.
I was promoted from teller to customer sales and service representative in April 2013.
I was promoted to store manager in August of 2010.
I stayed with the company till they sold the business in March of 2013.
The business was sold due to the owners failing health.
This was my first real job with sales and working with the public.
I realized I had a flare for working with the public and providing great customer experience and build a cliental.
As a manager of a liquor store there were numerous responsibilities which included but not limited to: Increased sales volume 65% in less than 2 years by working with sales reps to be sure to have the right products in store, displays were set up correctly to gain customers attention.
Generate repeat business through exceptional customer service Managed a staff of 8 sales associates Assigned employees to specific duties Instructed staff on appropriately handling difficult and complicated sales.
Examined merchandise to verify that it was correctly priced and displayed Trained and developed new employees Count a cash drawer and make bank deposits.
Education
High School Diploma: , Expected in 2005 - Ooltewah High School - Ooltewah, TN GPA:
Skills
Provide excellent customer service, financial & credit advice, coaching & offering help/advice to other team members to help them succeed.
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