customer returns associate resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level associate level 1 position to help launch career while achieving company goals.

  • Understanding Customer Needs
  • Upselling Products and Services
  • Verbal and Written Communication
  • Creative Problem Solving
  • Needs Assessment
  • Customer Service
  • Upbeat and Positive Personality
  • Order and Refund Processing
  • Responding to Difficult Customers
  • [Haitian Creole] Fluency
  • Inventory Management
11/2021 to Current
Customer Returns Associate Masterbrand Cabinets Inc. Jasper, IN,
  • Defused escalated situations to retain customer satisfaction and loyalty.
  • Checked packaging to verify good quality, no damage and acceptable appearance.
  • Inspected returned items to identify damage or defects, documenting information in database.
  • Worked with team members to facilitate efficient returns and provide outstanding customer service.
  • Operated warehouse equipment to unload, move and store returned items in designated areas.
  • Reported discrepancies or product damages to maintain accuracy and efficiency goals.
  • Examined merchandise to determine problems and evaluate for possible solutions or repair.
  • Cleaned and disposed of boxes and packing material to maintain general housekeeping.
  • Identified critical distribution issues and reported to team leader or supervisor.
  • Input clear customer account notes in internal computer systems to document return reasons.
  • Leveraged equipment to unload, move and store returned items in designated areas.
02/2021 to 11/2021
Registrar Dickinson College Carlisle, PA,
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Collected, evaluated and stored documents securely in permanent records.
  • Processed patient medical records requests in compliance with HIPAA guidelines.
  • Accessed patient charts to collect, abstract and extrapolate patient data.
  • Provided hands-on training and coaching for junior staff on office policies and regulations.
  • Leveraged scheduling system to determine availability of date and time requested.
  • Supported development and implementation of clear and successful policies, budgets and procedures for smooth and efficient operations.
  • Supported healthcare applications by monitoring security, performance and reliability.
09/2017 to 02/2021
Senior Pharmacy Technician Cvs Health Little Rock, AR,
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Established and updated patient profiles, medications and insurance details.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Verified and filled over [Number] prescriptions per day in busy [Type] pharmacy setting.
  • Answered telephones to respond to questions or requests.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Education and Training
Expected in 06/2002 to to
High School Diploma:
Sullivan High School - Chicago, IL
Native/ Bilingual

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Resume Overview

School Attended

  • Sullivan High School

Job Titles Held:

  • Customer Returns Associate
  • Registrar
  • Senior Pharmacy Technician


  • High School Diploma

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