LiveCareer-Resume

customer returns associate resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

My name is Tason, I do not have a nickname but i have been given a lot due to my work ethic by employers. I am a highly motivated employee ready to take on and learn new skills for any company. No one can and has ever out worked me at any job I have ever worked at. When I say i will do something I mean it and wont ever back down on my word. I've participated in 5 sports my whole life: Basketball, football, soccer, lacrosse and swimming, soccer being my favorite. I messed up the career I could've had in football and soccer due to poor choices in high school and I don't dwell in that regret. I just want to have a successful and happy life more than anything. My biggest accomplishment as a man was acknowledging what I was doing wrong in this world around me filled with chaos, not pointing a finger at nobody but myself for not taking control of my destiny. There’s so many people in the world saying where they wanna be and asking why they aren’t there yet and there’s only two reasons, 1. They haven’t fully committed their selves to where they wanna be, 2. Their time just hasn’t come yet, and its that simple. I am a really creative and ambitious person and tend to put others before myself. I will do anything to see my mom smiling and I don't care what it is. To any future employer that skips over my application you are the one missing out on bringing my skill set, to the company.

Skills
  • Detail-Oriented
  • Problem Solving
  • Product Scanning
  • Inventory Stocking
  • Honest and Dependable
  • Honest and Ethical
  • Merchandise Packaging
  • Reliable and Responsible
  • Complaint Resolution
  • Work Task Prioritization
  • Cleaning and Sanitizing
  • Return and Exchange Processing
  • Cooperative Attitude
  • Team player
  • Fast learner
  • Fast worker(I do not half ass anything, i always make sure everything is done right the first time)
Education and Training
Central Gwinnett High School Lawrenceville, GA Expected in 05/2022 High School Diploma : - GPA :
Experience
Masterbrand Cabinets Inc. - Customer Returns Associate
Crystal Lake, IL, 12/2022 - Current
  • Triaged products for functionality and assessed visible conditions to determine resale eligibility.
  • Exercised safety precautions to prevent injury or damage to products and equipment.
  • Worked with team members to facilitate efficient returns and provide outstanding customer service.
  • Identified critical distribution issues and reported to team leader or supervisor.
  • Consistently received [Number]% rate of customer satisfaction.
  • Delivered high-quality customer service by gathering feedback on product issues, malfunctions and deficiencies.
  • Attached identifying tags to track returned items and put back into stock.
  • Inspected returned items to identify damage or defects, documenting information in database.
  • Input clear customer account notes in internal computer systems to document return reasons.
  • Attached identifying tags to track returned items and put back into re-saleable stock.
  • Examined merchandise to determine problems and evaluate for possible solutions or repair.
  • Reported discrepancies or product damages to maintain accuracy and efficiency goals.
Bloomin' Brands, Inc. - Golf Course Matinence
Morrow, GA, 03/2021 - 10/2022

At the river club I played in important role to keep the golf course maintained for high end golfers. I would wake up around five o'clock every morning to get a good breakfast in and head out around six o'clock to be able to clock in at six thirty monday through thursday and some weekends when needed. I would come in to the office where I would be greeted by an amazing team of well experienced landscapers and great mechanics that worked on all the tools and vehicles used for the course. In the office there was a tv that had a list of everyone's name and the job they were required to do. Most days I was assigned a task called 'bunkers'. This job was really important to keep the course looking sharp and the golfers satisfied when they have to hit the golf balls out of the bunkers. There was 18 holes on the course and each hole had roughly 4 bunkers on average, some had less or more. How I got around was by golf cart, still following the rules of the road and following the cart path. When I would arrive to a hole I would observe the bunker and if there was any big dents in the sand or footsteps from previous golfers I would take the brush that was already on the bunker and even it out with the sand around, next I would use the double sided rake to create a pattern in the bunker usually facing the green where the golf ball would be hit into. Sometimes when it would rain the sand would wash down from the edges of the bunker and we would have to use the brush to push up the sand or a special vehicle that would push the sand up because sometimes it was a lot of sand and really heavy, plus we would have to move at a fast rate because golfers were set to putt around 10:30 am. When fall came around it would be a little more work because we had to blow the leaves that would fall into the bunker out and into what we call the rough or back into the woods so it wouldn't be hard for a golfer to see their golf ball if they hit it into a bunker and so it would just look more clean. This was not a one man job, it would usually take 4-6 of my team to complete every hole on the course. We would usually be done around 10:30 am and 11 am. Afterwards we would be assigned a different job or project, some of those jobs were to mow the grass at certain height around the 7 lakes on the course which wasn't easy on some lakes. Some of the difficulties were the lakes being on steep hills, the snakes that would live in the tall grasses or in the water, the scorching hot sun some days or it being really cold, even not being able to see that well because we would get started right around 7 and the sun wasn't always up. After we mowed whatever spots we couldn't get with the mower due to how steep it was we'd go over it with a weed eater and also line up the accessible borders of the lake. Right after we finished mowing and weed eating we blew the grass remains into the lake where it would be filtered out or deteriorated. Then there could be jobs where we had to dig up dead plants and replant them, Lay pinestraw in areas where the pinestraw lost its color or blew away over time, and just maintaining the course in general. Everyone's role was really important making it a 7 day a week round job. I really enjoyed this job because I love being around nature, I loved seeing all the animals and habitats, not having to be overlooked at all times by the managers, being able to listen to music, being able to meet and talk to a lot of famous and successful people who golfed at the course, my funny coworkers, and learning a lot about agriculture and just the safe environment.

Pappadeaux Seafood Restaurant - Restaurant Busser
City, STATE, 07/2020 - 11/2021
  • Organized bus cart and returned to side station after each use.
  • Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
  • Wiped down and cleaned chairs, booths and highchairs.
  • Washed dishes and disposed of trash in designated receptacles.
  • Notified manager of issues with equipment or breakage.
  • Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Swept, mopped and removed debris from dining room floors.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages.
  • Served water, coffee and soft drinks and offered refills to promote excellent customer service.
  • Helped employees complete required activities during peak periods.
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Maintained table setting by removing courses as completed and replenishing utensils.
  • Cleared, cleaned and sanitized booth and chair cushions and tables.
  • Followed safety and sanitation guidelines in accordance with local health regulations.
  • Transported filled bus tubs to kitchen dishwashing area.
  • Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.

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Resume Overview

School Attended

  • Central Gwinnett High School

Job Titles Held:

  • Customer Returns Associate
  • Golf Course Matinence
  • Restaurant Busser

Degrees

  • High School Diploma

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