Customer Retention Specialist Resume Example
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CUSTOMER RETENTION SPECIALIST
Professional Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Accomplishments
- Supervised team of 22 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
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Work History
Customer Retention Specialist06/2019 to Current
Hair Club For Men And Women – Sacramento , CA
Hair Club For Men And Women – Sacramento , CA
- Developed product demonstrations and presentations for customers
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Met all customer call guidelines including service levels, handle time and productivity.
- Surpassed sales goals through implementation of effective marketing strategies.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Developed product demonstrations and presentations for customers.
Administrative Assistant01/2014 to Current
Adventist Health System – Brooklyn , NY
Adventist Health System – Brooklyn , NY
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Organized weekly staff meetings and logged minutes for corporate records.
- Coached new employees on administrative procedures, company policies and performance standards.
- Created PowerPoint presentations for business development purposes.
Lead Customer Service Representative09/2017 to 04/2019
Think Bank – Edina , MN
Think Bank – Edina , MN
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
- Planned schedules and workflows based on expected customer demands.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Conferred with senior management to handle and correct disciplinary or knowledge issues.
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Lead Customer Service Representative09/2007 to 08/2013
Think Bank – Rochester , MN
Think Bank – Rochester , MN
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
- Engaged clients in person and over thephone to answer questions and address complaints.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
Education
Associate of Arts: Associate of Arts With A Concentration in Business04/2021University of Phoenix-
City
Affiliations
National Society of Collegiate Scholars
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Resume Overview
School Attended
- University of Phoenix
Job Titles Held:
- Customer Retention Specialist
- Administrative Assistant
- Lead Customer Service Representative
Degrees
- Associate of Arts : Associate of Arts With A Concentration in Business 04/2021
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