Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Able to close sales and provide full customer satisfaction through active listening and problem solving.
  • Skilled in call center operations
  • Adheres to customer service procedures
  • Strong problem solving aptitude
  • Persuasive speaker
  • Avaya Software knowledge
  • Experience with automatic dialer
  • Strong Communication Skills
  • Active Listening Skills
  • Efficient Multi-Tasker
  • Adheres to department goals and expectations
Work History
03/2016 to 04/2017 Customer Retention Specialist Hair Club For Men And Women | Colorado Springs, CO,
  • Performed all duties to provide full customer satisfaction and retain customer.
  • Used active listening skills to identify customer issues and provide solutions that best fits customers' needs.
  • Addressed all customer inquiries including upselling of services and technical support.
  • Developed and managed sales of new accounts
  • Ranked above average and helped my team and call center be successful.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
06/2012 to 08/2015 Collections Representative Lobel Financial | Seattle, WA,
  • Handled delinquent accounts ranging from 30-59 days past due in a fast paced and team oriented environment.
  • Used time management to handle between 70-150 accounts assigned in my queue.
  • Negotiated payments and payment options to bring accounts current while maintaining a high level of integrity.
  • Followed company guidelines and the FDCPA
  • Performed light Skiptracing work on accounts and dealt with repossession accounts accordingly.
  • Was ranked in top 20 collectors out of about 100 while employed.
09/2004 to 04/2012 College Captain Viva Technology, HENAAC | City, STATE,
  • Supervised a group of 8-15 students ranging from 5th grade to 12th grade.
  • Assisted and facilitated with STEM (Science Technology Engineering and Math) projects and curriculum. 
03/2006 to 03/2007 Collections Representative / Customer Service Representative La Curacao | City, STATE,
  • Handled inbound and outbound calls for delinquent accounts through an automated dialer in a fast paced call center.
  • Dealt with accounts with delinquency of 1-30 days and maintained a professional customer interaction. 
  • Provided customer satisfaction while resolving delinquency on accounts.

Expected in 2011 Associate of Science | General Engineering East Los Angeles College, , GPA:
  • Completed the transfer program with a 3.2 GPA
Expected in Bachelor of Science | Civil Engineering California State University, Los Angeles, , GPA:
  • Did not complete degree
  • Coursework includes: Advanced level mathematics and science

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Resume Overview

School Attended

  • East Los Angeles College
  • California State University, Los Angeles

Job Titles Held:

  • Customer Retention Specialist
  • Collections Representative
  • College Captain
  • Collections Representative / Customer Service Representative


  • Associate of Science
  • Bachelor of Science

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