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Customer Retention Specialist Resume Example

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CUSTOMER RETENTION SPECIALIST
Professional Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Able to close sales and provide full customer satisfaction through active listening and problem solving.
Skills
  • Skilled in call center operations
  • Adheres to customer service procedures
  • Strong problem solving aptitude
  • Persuasive speaker
  • Avaya Software knowledge
  • Experience with automatic dialer
  • Strong Communication Skills
  • Active Listening Skills
  • Efficient Multi-Tasker
  • Adheres to department goals and expectations
Work History
Customer Retention Specialist, 04/2016 to 05/2017
Hair Club For Men And Women – Colorado Springs , CO
  • Performed all duties to provide full customer satisfaction and retain customer.
  • Used active listening skills to identify customer issues and provide solutions that best fits customers' needs.
  • Addressed all customer inquiries including upselling of services and technical support.
  • Developed and managed sales of new accounts
  • Ranked above average and helped my team and call center be successful.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Collections Representative, 07/2012 to 09/2015
Lobel Financial – Seattle , WA
  • Handled delinquent accounts ranging from 30-59 days past due in a fast paced and team oriented environment.
  • Used time management to handle between 70-150 accounts assigned in my queue.
  • Negotiated payments and payment options to bring accounts current while maintaining a high level of integrity.
  • Followed company guidelines and the FDCPA
  • Performed light Skiptracing work on accounts and dealt with repossession accounts accordingly.
  • Was ranked in top 20 collectors out of about 100 while employed.
College Captain, 10/2004 to 05/2012
Viva Technology, HENAAC – City , STATE
  • Supervised a group of 8-15 students ranging from 5th grade to 12th grade.
  • Assisted and facilitated with STEM (Science Technology Engineering and Math) projects and curriculum. 
Collections Representative / Customer Service Representative, 04/2006 to 04/2007
La Curacao – City , STATE
  • Handled inbound and outbound calls for delinquent accounts through an automated dialer in a fast paced call center.
  • Dealt with accounts with delinquency of 1-30 days and maintained a professional customer interaction. 
  • Provided customer satisfaction while resolving delinquency on accounts.

​

​

Education
Associate of Science: General Engineering, 2011
East Los Angeles College -
  • Completed the transfer program with a 3.2 GPA
Bachelor of Science: Civil Engineering, California State University, Los Angeles -
  • Did not complete degree
  • Coursework includes: Advanced level mathematics and science
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How this resume score could be improved?

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Resume Strength
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  • Word choice
  • Measurable results
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • East Los Angeles College
  • California State University, Los Angeles

Job Titles Held:

  • Customer Retention Specialist
  • Collections Representative
  • College Captain
  • Collections Representative / Customer Service Representative

Degrees

  • Associate of Science : General Engineering , 2011
    Bachelor of Science : Civil Engineering ,

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