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customer retention specialist Resume Example

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CUSTOMER RETENTION SPECIALIST
Professional Summary

I AM A HIGHLY MOTIVATED SELF STARTER WITH A POSITIVE TAKES CHARGE ATTITUDE. I AM A DEDICATED, SERVICE FOCUSED PROFESSIONAL WHO IS PROACTIVE, TEAM ORIENTED AND STRIVES ON PROVIDING EXCELLENT CUSTOMER SERVICE. I WILL APPLY MY EXTENSIVE EXPERIENCE SUCH AS MY PROBLEM SOLVING ABILITY; MY ADVANCE SKILLS WITH WINDOW BASED ASSIGNMENTS; MY ABILITY TO PAY VERY CLOSE ATTENTION TO DETAIL AS WELL GREAT VERBAL AND WRITTEN COMMUNICATION SKILLS.

Summary of Skills
  • Scheduled and entered appointments 
  • Windows, MS Office (Word, Excel, Outlook), Multi-line phone system, Internet Navigation and most office equipment (Printer, Copier, Scanner, Fax and Postage.)
  • Data Entry: both numeric and alphanumeric.
  • 8 years call center and customer service experience. 
  • Experience with Electronic Medical Records 
  • Answer incoming phone calls, Take orders Process customer returns and exchanges
  • Communicate with customers via email Investigate and resolve customer inquiries Work directly with customer
  • Extensive administrative skill  
Work Experience
customer retention specialist06/2013 to 05/2016Comcastminnetonka, mn
  • Providing excellent customer to service to our customers
  • retrieving high inbound calls
  • setting install appointments
  •  answering technical questions about our products and equipment
  • addressing billing issues, promoting and selling new products and services 
ADMINISTRATIVE ASSISTANT01/2011 to 05/2013MAYPAK PRODUCTSST.LOUIS PARK, MN
  •  Scheduled and entered appointments
  •  Answered and directed a high volume of incoming calls
  • Customer Service, data entry, scanning & filing
  • Take orders Process customer returns and exchanges
  • Communicate with customers via email or phn
  •  Investigate and resolve customer inquiries  
Customer Service/Quality Control04/2007 to 12/2010Wells FargoCharlotte, nc
  •  Answered high Multi-line phone system
  •  Data Entry
  • Providing excellent customer service 
  • Filing & Scanning
  • Quality Control 
  •  Coached and trained new hire representatives  
  •  Trouble shooting
Accomplishments

I have work my way up within every company i have worked for as far as promotions and intensives 

Educational Background
ADMINISTRATIVE/CLINICAL ASSISTANT2010KAPLAN UNIVERSITYCHARLOTTE, NC, USA
  •  Certified Administrative/Medical Assistant
  •  Excellent team support award
  •  Honor roll student  
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Resume Overview

Companies Worked For:

  • Comcast
  • MAYPAK PRODUCTS
  • Wells Fargo

School Attended

  • KAPLAN UNIVERSITY

Job Titles Held:

  • customer retention specialist
  • ADMINISTRATIVE ASSISTANT
  • Customer Service/Quality Control

Degrees

  • ADMINISTRATIVE/CLINICAL ASSISTANT 2010

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