customer retention specialist Resume Example
I AM A HIGHLY MOTIVATED SELF STARTER WITH A POSITIVE TAKES CHARGE ATTITUDE. I AM A DEDICATED, SERVICE FOCUSED PROFESSIONAL WHO IS PROACTIVE, TEAM ORIENTED AND STRIVES ON PROVIDING EXCELLENT CUSTOMER SERVICE. I WILL APPLY MY EXTENSIVE EXPERIENCE SUCH AS MY PROBLEM SOLVING ABILITY; MY ADVANCE SKILLS WITH WINDOW BASED ASSIGNMENTS; MY ABILITY TO PAY VERY CLOSE ATTENTION TO DETAIL AS WELL GREAT VERBAL AND WRITTEN COMMUNICATION SKILLS.
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- Providing excellent customer to service to our customers
- retrieving high inbound calls
- setting install appointments
- answering technical questions about our products and equipment
- addressing billing issues, promoting and selling new products and services
- Scheduled and entered appointments
- Answered and directed a high volume of incoming calls
- Customer Service, data entry, scanning & filing
- Take orders Process customer returns and exchanges
- Communicate with customers via email or phn
- Investigate and resolve customer inquiries
- Answered high Multi-line phone system
- Data Entry
- Providing excellent customer service
- Filing & Scanning
- Quality Control
- Coached and trained new hire representatives
- Trouble shooting
I have work my way up within every company i have worked for as far as promotions and intensives
- Certified Administrative/Medical Assistant
- Excellent team support award
- Honor roll student
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Resume Overview
School Attended
- KAPLAN UNIVERSITY
Job Titles Held:
- customer retention specialist
- ADMINISTRATIVE ASSISTANT
- Customer Service/Quality Control
Degrees
- ADMINISTRATIVE/CLINICAL ASSISTANT 2010
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