customer retention specialist resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Knowledgeable and dedicated customer service professional with experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Outstanding interpersonal skills
  • Customer service background
  • Understanding of sales retention
  • Retention strategies knowledge
  • Money handling abilities
  • Service standard compliance
  • Retail store support
  • Complaint resolution
  • Credit card processing
  • Account management
  • Sales expertise
  • Strategic sales knowledge
  • Professional telephone demeanor
  • Order fulfillment
Work History
11/2020 to Current
Customer Retention Specialist Agency Revolution Pleasant Grove, UT,
  • Developed product demonstrations and presentations for customers.
  • Adhered to appropriate legal scripting when required.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted available products and services to customers during service, account management and order calls.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Effective liaison between customers and internal departments.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Responded to customer requests for products, services and company information.
  • Investigated and resolved accounting, service and delivery concerns.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
10/2019 to 01/2020
Front End Customer Service Associate TJH Contracting Inc. City, STATE,
  • Educated customers on promotions to enhance sales.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
08/2013 to 10/2018
School Bus Matron Ysleta ISD City, STATE,
  • Conducted patrols of bus and passangers to identify and help those in need of immediate care and assistance.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Detailed factors such as weather, incidents and aid rendered in daily reports to management.
  • Completed pre- and post-trip bus inspections.
  • Collaborated and communicated with school personnel, students and parents to maintain positive relationships.
  • Helped load and unload disabled and non-ambulatory passengers.
  • Accompanied driver throughout assigned routes on each school day.
  • Kept student personal and medical information in strictest confidence.
  • Secured special seats and restraint devices used by students.
  • Responded to medical crises and behavioral problems to maintain safe travel.
  • Maintained clean and tidy bus interior at all times.
  • Assisted driver in monitoring and managing student behaviors to promote safety.
  • Managed emergency bus evacuations with appropriate use of emergency door.
  • Facilitated optimal seating arrangements to maintain compliance standards.
  • Assisted students with boarding and exiting vehicle safely and efficiently.
  • Filled out daily record sheets for every student and submitted to transportation records office.
  • Provided customers with information on routes, timetables or concourses.
  • Kept close eye on passenger behavior and watched for problems such as injuries, illnesses and emotional concerns.
  • Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
  • Built and strengthened student, teacher and family relationships.
  • Responded to questions and requests for information from children and parents.
Expected in 06/2021 to to
Associate of Arts: Multidisciplinary Studies
El Paso Community College - El Paso Tx,

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Resume Overview

School Attended

  • El Paso Community College

Job Titles Held:

  • Customer Retention Specialist
  • Front End Customer Service Associate
  • School Bus Matron


  • Associate of Arts

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