Customer retention specialist Resume Example
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.. Highly motivated in becoming and using my management experience.
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Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Product Sales
- Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
In all my jobs I have completed all task with accuracy and efficiancy and have been promoted into a leadership roll in less than a year.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Cross-trained and provided back-up for other customer service representatives when needed.Resolved product issues and shared benefits of new technology.Managed quality communication, customer support and product representation for each client.Guaranteed positive customer experiences and resolved all customer complaints.Regularly sought opportunities to up sell and add on additional merchandise.
Maintained up-to-date knowledge of store policies regarding payments.Created new processes and systems for increasing customer service satisfaction.Worked as a team member performing cashier duties, product assistance and cleaning. Ran daily operations of store such as completing daily book keeping and maintaining crew members to complete and exceed daily tasks.
I am working towards my GED and then continuing my studies in accounting and business degree.
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Resume Overview
School Attended
- CWI
Job Titles Held:
- Customer retention specialist
- Assistant Manager
Degrees
- GED :
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