LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Customer retention specialist
Please provide a type of job or location to search!
SEARCH

Customer retention specialist Resume Example

Resume Score: 65%

Love this resume?Build Your Own Now
CUSTOMER RETENTION SPECIALIST
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.. Highly motivated in becoming and using my management experience.

Core Strengths
  • I am strong in product knowledge and sales
  • I have knowledge of how to use computer programs
  • Seasoned in conflict resolution
  • Strong organizational skills
  • Customer service expert
  • I am a team player and also work very efficent on my own
  • Sharp problem solver
  • Adaptive team player
  • I am very goal orrented and driven to succeed at my job Energetic work attitude
Accomplishments

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Product Sales 

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

In all my jobs I have completed all task with accuracy and efficiancy and have been promoted into a leadership roll in less than a year.

Work Experience
DirectvBoise, IDCustomer retention specialist 03/2008

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Cross-trained and provided back-up for other customer service representatives when needed.Resolved product issues and shared benefits of new technology.Managed quality communication, customer support and product representation for each client.Guaranteed positive customer experiences and resolved all customer complaints.Regularly sought opportunities to up sell and add on additional merchandise.

Quizno's Subs Nampa, IDAssistant Manager 04/2003 to 03/2008

Maintained up-to-date knowledge of store policies regarding payments.Created new processes and systems for increasing customer service satisfaction.Worked as a team member performing cashier duties, product assistance and cleaning. Ran daily operations of store such as completing daily book keeping and maintaining crew members to complete and exceed daily tasks.

Educational Background
GED:GEDCWI, Nampa, ID

I am working towards my GED and then continuing my studies in accounting and business degree.

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Directv
  • Quizno's Subs

School Attended

  • CWI

Job Titles Held:

  • Customer retention specialist
  • Assistant Manager

Degrees

  • GED :

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Customer-Retention-Specialist-resume-sample

Customer Retention Specialist

Charter Communications, Spectrum

Inglewood, California

customer-retention-specialist-resume-sample

customer retention specialist

Comcast

Minneapolis, Minnesota

Customer-Service-Retention-Specialist-resume-sample

Customer Service Retention Specialist

Time Warner Cable

Norcross, Georgia

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.