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Customer retention specialist Resume Example

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CUSTOMER RETENTION SPECIALIST
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.. Highly motivated in becoming and using my management experience.

Core Strengths
  • I am strong in product knowledge and sales
  • I have knowledge of how to use computer programs
  • Seasoned in conflict resolution
  • Strong organizational skills
  • Customer service expert
  • I am a team player and also work very efficent on my own
  • Sharp problem solver
  • Adaptive team player
  • I am very goal orrented and driven to succeed at my job Energetic work attitude
Accomplishments

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Product Sales 

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

In all my jobs I have completed all task with accuracy and efficiancy and have been promoted into a leadership roll in less than a year.

Work Experience
Hair Club For Men And WomenMaitland , FLCustomer retention specialist 03/2008

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Cross-trained and provided back-up for other customer service representatives when needed.Resolved product issues and shared benefits of new technology.Managed quality communication, customer support and product representation for each client.Guaranteed positive customer experiences and resolved all customer complaints.Regularly sought opportunities to up sell and add on additional merchandise.

Rent-A-Center Inc.Kokomo , INAssistant Manager 04/2003 to 03/2008

Maintained up-to-date knowledge of store policies regarding payments.Created new processes and systems for increasing customer service satisfaction.Worked as a team member performing cashier duties, product assistance and cleaning. Ran daily operations of store such as completing daily book keeping and maintaining crew members to complete and exceed daily tasks.

Educational Background
GED:GEDCWI, City, State

I am working towards my GED and then continuing my studies in accounting and business degree.

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How this resume score could be improved?

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74Average
Resume Strength
  • Completeness
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  • Word choice
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  • Clear contact info
  • Typos

Resume Overview

School Attended

  • CWI

Job Titles Held:

  • Customer retention specialist
  • Assistant Manager

Degrees

  • GED :

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