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Customer Resolution Specialist Resume Example

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CUSTOMER RESOLUTION SPECIALIST
Professional Summary

Hardworking Customer Service Representative with +15 years of experience working with various products. Trained in project and time management with extensive knowledge of customer service in sales force and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Skills
  • Sales expertise
  • Complaint resolution
  • International sales support
  • Report preparation
  • Budgeting
  • Adobe Creative Cloud
  • Strategic Planning
  • Sales forecasting
  • Communications management
  • Market Analysis
  • Customer assistance
  • Stocking and Replenishing
  • POS Systems
  • Point of Sale Knowledge
  • Cash Drawer Management
  • Merchandise Restocking
  • Product and Service Sales
  • Cash Register Operation
  • Refund Handling
  • Order fulfillment
  • Good listening skills
  • Account management
  • Retail store support
  • Creative problem solving
  • Stocking and replenishing
  • Service standard compliance
  • Money handling abilities
  • Professional telephone demeanor
  • Medical terminology knowledge
  • Administrative support
  • Retail materials management
  • Technical Support
Work History
Customer Resolution Specialist | Company Name - City, State3/6/21 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [95]%.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Leveraged sales expertise to promote shoe sales and capitalized on upsell opportunities.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Research Associate | Company Name - City, State10/7/18 - 01/2021
  • Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
  • Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Collaborated with leadership team to identify relevant questions and determine best methods of collection.
  • Streamlined research processes to meet tight deadlines for multiple projects.
  • Evaluated potential subject participants to assess suitability for planned studies.
  • Helped team meet regulatory requirements by coordinating documentation and filings.
  • Distilled large amounts of information and produced reports, spreadsheets and documents outlining key details.
  • Set up equipment, organized inventory and maintained facilities.
  • Conducted political studies which led to development of statistical data surveys.
  • Developed macros, special formulas and other actions to produce reliable and consistent statistical reviews.
  • Organized paperwork, including participant-informed consent waivers and research scope documentation.
  • Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.
Research Associate | Company Name - City, State08/2020 - 12/2020
  • Adapted marketing plans to specific audiences based on CDC and statistical research.
  • Implemented updated cdc procedures to rectify issues in data collection and analysis, resulting in children vaccinations.
  • Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
  • Coordinated with social media, public relations and other teams to execute product introductions.
  • Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.
  • Developed campaigns and specific marketing strategies for clients.
  • Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
  • Tracked key metrics and developed spreadsheets and data models.
  • Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.
  • Mentored and guided executive team during business development decision-making to optimize profitability, marketing strategy and communications planning.
Cashier | Company Name - City, State04/2019 - 07/2019
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Assisted customers with special services, account updates and promotional options.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Worked closely with co-workers to solve problems and handle customer concerns.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted customers by answering questions and fulfilling requests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Northwest Career College - City, StateExpected in 10/2021Medical Billing And Coding: MBC
Northwest Career College - City, State01/2020Massage Therapy: Massage Therapist
Empire Beauty School - Indianapolis - City09/2015Cosmetology License: Beauty School
Clay High School - City, State06/2001High School Diploma
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Resume Overview

School Attended

  • Northwest Career College
  • Empire Beauty School - Indianapolis
  • Clay High School

Job Titles Held:

  • Customer Resolution Specialist
  • Research Associate
  • Cashier

Degrees

  • Medical Billing And Coding : MBC
    Massage Therapy : Massage Therapist
    Cosmetology License : Beauty School
    High School Diploma

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