customer relationship advocate resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Passionate about establishing rapport with clients and promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Skills
Cash management
Food Service
Adobe Premiere
Administrative Assistant
Catering
Conflict Management
Phone Etiquette
Culinary Experience
Menu Planning
Spanish (10+ years)
Customer Service (4 years)
Microsoft Office (5 years)
Microsoft Word (5 years)
Microsoft Powerpoint (5 years)
Microsoft Outlook (5 years)
Google Docs (5 years)
Stocking (3 years)
Organizational Skills (4 years)
Call Center (1 year)
Sales Experience (2 years)
Heavy Lifting (3 years)
Meal Preparation
Kitchen Management Experience
Computer Skills (5 years)
Finance (1 year)
WordPress (1 year)
Adobe After Effects
Adobe Illustrator
Translation (5 years)
Adobe Photoshop
Final Cut Pro
Computer literacy
Microsoft Office Suite
Conflict resolution
Leadership
Marketing familiarity
Advanced communication skills
Outstanding client retention
Quick learner
Proficient in cash management
Work History
Customer Relationship Advocate, 04/2022 to Current L&T Infotech – Canonsburg, PA,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Promoted available products and services to customers during service, account management and order calls.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Plumbing Assistant, 08/2020 to 04/2022 Cardona Plumbing – City, STATE,
Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
Unclogged sinks and toilets for customers using tools and drain cleaners.
Listened to instructions from Job Title, gaining valuable onsite job training.
Carried materials and tools from truck to properly set up job site.
Performed basic and semi-skilled work under supervision and instruction from lead plumber.
Organized and moved materials from truck to job site to support project requirements.
Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
Catering Customer Service, 09/2019 to 03/2020 RELISH CATERING – City, STATE,
Create and submit event contracts with regard to meal preparation and delivery
Plan menus with us or our customers to ensure all meals meet the customer’s expectations
Source all ingredients for planned menu in advance of each event
Transport meals and associated items to event venue
Serve meals and beverages to event attendees
Clean up venue after event to ensure no food, plates, beverages or other detritus remain behind
Consult with customers about any meal or head count changes prior to event
Inspect final arrangements with the customer to ensure satisfaction
Submit invoices for customers in accordance with company policies
Communicate with event coordinator
Catering Customer Service
Consultant, 06/2017 to 12/2017 Bailey's Health And Fitness – City, STATE,
Greeted all members in a professional and friendly manner
Immediately reported any damaged or broken equipment
Directed customers to store locations
Received customer payments
Totaled bills and calculated taxes
Assisted customers in selecting items based on needs
Monitored areas for security issues and safety hazards
Processed customer returns
Assisted on sales floor as needed to maintain service standards
Operated a cash register for cash, check and credit card transactions with [100] % accuracy
Stocked and replenished merchandise according to store merchandising layouts
Priced merchandise, stocked shelves and took inventory of supplies
Cleaned and organized the store, including the checkout desk and displays
Alerted customers to upcoming sales events and promotions
Handled all customer relations issues in a gracious manner and in accordance with company policies
Answered customer telephone calls promptly and in an appropriate manner
Determined customer needs by asking relevant questions and listening actively to the responses
Supervised and directed all merchandise and shipment processing
Actively pursued personal learning and development opportunities
Worked with the management team to implement the proper division of responsibilities
Verified that all customers received receipts for their purchases
Welcomed customers into the store and helped them locate items
Preserved a perfect attendance record for 6 months
Reported security and service incidents to management.
Education
AA: Finance, Expected in 09/2020 to Florida State College at Jacksonville - Jacksonville, FL, GPA:
Associate: Business, Expected in 01/2018 to College of Allegheny county - Pittsburgh, PA, GPA:
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