Assisted clients with needs over the phone: Verification of client, log in help, general account and/or website questions.
Worked directly with all departments to achieve an exceptional customer experience.
Cruise Directors Staff, 2015
to 2016 Princess Cruises – Santa Clarita,
Created a welcoming and entertaining environment for adult passengers to facilitate an enjoyable and unforgettable cruise experience.
Lead activities, games and sporting events during each cruise.
Conducted ship tours and taught dance classes (Zumba, Line Dancing, Ballroom)
"Helpful, outgoing, interactive with all passengers - made us feel so comfortable participating in all the events going on. Super personality." - Jeff and Marilyn Peterson, passengers
"Wonderful personality. Always cheerful and fun to be around. Anoli pays attention to the guests and makes everyone feel special." - Cheryl Cox, passenger.
Team Leader, 2009
to 2015 Total Administrative Services Corporation – Manchester,
"Customer-first" approach to all aspects of Flexible Spending Account plan information.
Principal support and resource to all team members regarding all aspects of customer conflict resolution and problem-solving, handling fraudulent claims as well as internal office needs for both HW/SW (CRM, MS Office Suite, etc).
Evaluated, investigated and interpreted detailed documentation based on IRS regulations and client plan designs.
Provided performance evaluations.
Initiated department Standard Operating Procedures for consistent and quality performance within the department.
Completed special projects using Photoshop and Publisher.
Assistant Director of Programming, 2005
to 2008 Camp Berea – Hebron,
Hosted groups, ensured group had correct housing, communicated any scheduling changes and provided any requested sports and/or AV equipment.
Recruited, hired, managed volunteers year-round for summer and winter camps and special projects Created and maintained a volunteer database in Excel
Lead large (200-400 people) and small (5-50 people) group games
MC'd large group meeting sessions: opened and ended sessions, gave announcements, schedule reminders
Conducted monthly safety inspections in specific areas of the camp property
Trained summer Program Team: proper use of AV system and equipment, creating and leading small and large group games, creating weekly schedules (who will do what, when how and with whom)
Managed operation of camp (ensured camp, ACA, OSHA and safety rules are being adhered to).
Bachelor of Science: Recreation,
Calvin College - Grand Rapids,