- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
- Product organization
- Customer service
- Schedule mastery
- Microsoft Office expertise
- Credit card payment processing
- Inbound and outbound calling
- Office equipment proficiency
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- Inventory control
- Customer relations
- Meticulous and organized
- Multi-line telephone skills
- Multitasking and prioritization
- Technologically savvy
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Customer Relations Specialist, 11/2015 - Current
Arrive Logistics – Austin, TX,
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Sorted incoming mail and directed to correct personnel each day.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Implemented new recordkeeping and documenting systems to improve organization and traceability.
- Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered telephones and directed calls to appropriate staff members.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Legal Secretary, 07/2015 - 11/2015
Aaa Auto Club – Merrillville, IN,
- Assisted in maintaining department attorney personnel files with utmost confidentiality.
- Maintained master calendar for client appointments and court appearances.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Organized and prioritized case loads of [Number] attorneys.
- Docketed orders and depositions for [Number] attorneys.
- Processed and distributed invoices to bill clients.
- Recorded and monitored court appearance dates.
- Drafted and typed grammatically correct office memos.
- Received and disbursed all incoming mail.
- Coordinated and scheduled meetings and telephone conferences.
- Photocopied all correspondence, documents and other printed materials.
General Manager, 05/2012 - 05/2015
Valmont Industries, Inc. – Houston, TX,
- Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Encouraged, trained and disciplined employees to maximize performance.
- Tracked weekly sales to develop senior leadership reports for business development planning.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Managed scheduling for [Number] employees to ensure optimal productivity.
- Consistently complied with company policies and government regulations.
- Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
- Motivated and led team members to work together to achieve targets.
General Manager, 06/2011 - 05/2015
Valmont Industries, Inc. – Tampa, FL,
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Answered guest questions, delivering most accurate and updated information available.
- Kept stations stocked and ready for use to maximize productivity.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
- Cleaned vehicle regularly to maintain professional appearance.
- Consulted with customers to gain feedback and address concerns with products or services.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Encouraged, trained and disciplined employees to maximize performance.
- Saved costs by managing shrink processes and inventory levels for corrective action planning.
- Motivated and led team members to work together to achieve targets.
- Tracked weekly sales to develop senior leadership reports for business development planning.
- Managed scheduling for [Number] employees to ensure optimal productivity.
High School Diploma: , Expected in 06/2010
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Menomonee Falls High School - Menomonee Falls, WI
GPA:
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