Customer Relations Specialist Resume Example
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CUSTOMER RELATIONS SPECIALIST
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Skills
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Experience
Company Name | City, StateCustomer Relations Specialist11/2015 - Current
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Sorted incoming mail and directed to correct personnel each day.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Implemented new recordkeeping and documenting systems to improve organization and traceability.
- Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered telephones and directed calls to appropriate staff members.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Company Name | City, StateLegal Secretary07/2015 - 11/2015
- Assisted in maintaining department attorney personnel files with utmost confidentiality.
- Maintained master calendar for client appointments and court appearances.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Organized and prioritized case loads of [Number] attorneys.
- Docketed orders and depositions for [Number] attorneys.
- Processed and distributed invoices to bill clients.
- Recorded and monitored court appearance dates.
- Drafted and typed grammatically correct office memos.
- Received and disbursed all incoming mail.
- Coordinated and scheduled meetings and telephone conferences.
- Photocopied all correspondence, documents and other printed materials.
Company Name | City, StateGeneral Manager05/2012 - 05/2015
- Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Encouraged, trained and disciplined employees to maximize performance.
- Tracked weekly sales to develop senior leadership reports for business development planning.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Managed scheduling for [Number] employees to ensure optimal productivity.
- Consistently complied with company policies and government regulations.
- Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
- Motivated and led team members to work together to achieve targets.
Company Name | City, StateGeneral Manager06/2011 - 05/2015
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Answered guest questions, delivering most accurate and updated information available.
- Kept stations stocked and ready for use to maximize productivity.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
- Cleaned vehicle regularly to maintain professional appearance.
- Consulted with customers to gain feedback and address concerns with products or services.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Encouraged, trained and disciplined employees to maximize performance.
- Saved costs by managing shrink processes and inventory levels for corrective action planning.
- Motivated and led team members to work together to achieve targets.
- Tracked weekly sales to develop senior leadership reports for business development planning.
- Managed scheduling for [Number] employees to ensure optimal productivity.
Education and Training
Menomonee Falls High School | City, StateHigh School Diploma06/2010
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Resume Strength
- Completeness
Resume Overview
School Attended
- Menomonee Falls High School
Job Titles Held:
- Customer Relations Specialist
- Legal Secretary
- General Manager
Degrees
- High School Diploma
