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customer relations specialist resume example with 16+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience Customers Relations, Sales, Property Management, Project management industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Problem-Solving Abilities
  • Schedule Mastery
  • Inbound and Outbound Calling
  • High-Energy Attitude
  • Project Management Abilities
  • Clerical Support
  • Report Generation
  • Business Development Understanding
  • Microsoft Office Expertise
  • Technologically Savvy
  • Opening and Closing Procedures
  • Processing Payments
  • Team Member Motivation
  • Staff Training and Motivation
  • Microsoft Office
  • Conflict Resolution
  • Planning & Organizing
  • Customer Service
  • Good Work Ethic
  • Supervision & Leadership
  • Critical Thinking
Experience
09/2019 to 09/2022 Customer Relations Specialist 1-800-Flowers.Com, Inc. | Medford, OR,

I was the first point of contact with the business and wore many hats throughout the process. I was an assistant to the lender while also playing a big role in sales and marketing. I managed every social media page for the company with everyday updates and videos discussing new products and ideas. We used the CRM HubSpot daily to keep track of our customers and scheduled tasks. Having a highly organized calendar played a big role because I was a remote worker for 4 years and it kept us both organized daily. With this job I’ve developed a strong phone presence and can chameleon myself into working with every personality known to exist.

  • Communicating with clients to answer questions or address concerns they may have regarding their accounts
  • Communicating with real estate agent companies to answer questions or resolve issues related to customers.
  • Providing information about company products and services to potential clients and answering questions.
  • Reviewing applications and assisting customers to make sure all documents are uploaded to complete application.
  • Securing business partnerships with other companies to promote mutual interests
  • Working with other business professionals to identify potential clients and develop relationships with them
  • Preparing review reports to management about clients’ satisfaction with the company’s services
  • Coordinating with other departments to ensure that all steps in the application processes are completed in a timely manner.
  • Communicating with 100+ past customers as a yearly follow up to see if they have any further real estate needs.
  • Updating CRM (HubSpot) daily, inputting new customers, creating tasks, email marketing
07/2017 to 09/2019 Assistant to the Project Manager Harsch Investment Corp | Portland, OR,

· Assist the Superintendent and Project Manager with the plan for the construction of the project.

· Assist in the development of cost estimates of assigned projects.

· Solicit and obtain bids from subcontractors and material suppliers.

· Issues subcontractor job kits after approval by the Project Manager

· Assist with preparing the job start-up and close-out checklists.

· Prepare the detailed project construction progress schedule in coordination with project manager, subcontractors, and suppliers.

· Update the schedule monthly or as required by the Contract.

· Assist the Project Manager with the preparation of the ACR.

· Secure properly executed subcontract and purchase order agreements, insurance certificates, bonds, and other

documents as required to protect the interest of the Company.

· necessary for a successful project.

· Assist the Superintendent to ensure that the project is constructed in accordance with the contract requirements and specifications and with the required quality.

· Assist the Project Manager in the development of the monthly job status report and

· participate in the preparation

· Possess working knowledge of all project plans, specifications, contracts with the owner, subcontracts, purchase orders, daily correspondence, shop drawings, submittals, and all other project-related documents, and maintain a complete and accurate set of as-builts.

· Assist in expediting payment from the owner and expedite prompt processing of invoices and prompt payment through to subcontractor for amounts due to them.

· Assist in the preparation of change proposals, change orders review, and issue change orders to subcontractors and Project Accountants.

· Prepare revisions to the master cost breakdown because of change orders and management revisions with the direction of the project manager.

· Document potential schedule delays and promptly notify supervision to submit a request for an extension of time and/or additional costs as per terms of the Contract.

· Keep the Project Manager fully informed in a timely fashion about all problem areas on the project.

· Maintain good relationships with the owner, architect, engineers, subcontractors, suppliers, municipal authorities, and company personnel involved with the project.

· Actively participate and/or lead post-bid, buyout, coordination, lead team,

· subcontractor, staffing, scheduling, and other meetings.

· Prepare meeting minutes as directed by the Project Manager

06/2006 to 06/2017 Senior Property Manager The D Boys LLC | City, STATE,
  • Managing 50+ single-family homes throughout the metro Detroit area.
  • Manage all aspects of 3 Multi-family communities
  • Coordinate with other departments for compliance, maintenance, and other needs while maintaining ownership of the requests
  • Maintain a positive, productive relationship with tenants and owners Negotiate lease renewals and coordinate any agency paperwork Manage and improve delinquency
  • Accomplish financial goals and report monthly on metric performance
  • Develop, plan and implement the budget to control the overall financial performance of the property.
  • Handle record-keeping and reporting responsibilities.
  • Ensure timely rent collections, rent postings, bank deposits, and laundry revenue collections.
  • Timely handle late notices and evictions on delinquent rents as required. Maintain a minimum collection rate of 95%.
  • Monitor effective cost control procedures to ensure budget compliance. Oversee maintenance department, customer service, and resident relations. Oversee vendor/contractor relations.
  • Hire, train, and oversee the entire staff.
  • Oversee and maintain all new lease and lease renewal practices including the resident selection and approval process.
Education and Training
Expected in 06/2006 to to High School Diploma | Cousino High School, Warren, MI, GPA:
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/Jessica-Claire-356a1ba0/

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Resume Overview

School Attended

  • Cousino High School

Job Titles Held:

  • Customer Relations Specialist
  • Assistant to the Project Manager
  • Senior Property Manager

Degrees

  • High School Diploma

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