Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

My goal is to bring unparalleled skills into a customer service role by task prioritization and time management. I am motivated to directly and efficiently address challenges and customer concerns head-on, develop proactive solutions and implement corrections with efficiency. I am a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients while maintaining customer satisfaction and contributing to company success.

  • Product Knowledge
  • Customer Service
  • Social Media Management
  • Sales
  • Teamwork/ Collaboration
  • Project Management
  • Business administration
  • Marketing and Advertising
  • Time management
  • Scheduling
  • Database Management
Work History
04/2019 to Current Customer Relations Specialist Dhl | Orlando, FL,
  • Followed up with customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
  • Liaised with customers, management, marketing and sales team to better understand customer needs and recommend appropriate solutions
  • Communicated with over 100 customers per day to assess and address individual needs, providing timely and quality support via phone, live chat and email
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
  • Maintained up-to-date knowledge of product and service changes
  • Performed data entry through Oracle to record call notes, suggestions and questions
  • Managed timely and effective replacement of damaged or missing products
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
04/2010 to Current Remodeling Contractor Emcor Group, Inc. | New York, NY,
  • Completed remodeling of residential bathrooms, kitchens, foyers, hallways and basements, including tear down, framing, installation and finished carpentry.
  • Handled prep work for remodeling projects by plastering, sanding and finishing.
  • Performed various carpentry tasks, including cabinet installation, door hanging and room framing.
  • Reviewed blueprints and job specifications to plan completion and estimate project costs.
  • Read and understood plans and technical documentation for each job.
  • Gathered and disposed of work site debris to remove safety hazards
  • This is our family business that I have contributed to and gained new skills for over ten years
07/2018 to 01/2019 Human Resources Assistant Bob's Discount Furniture | Remote, OH,
  • Managed employee exit interviews and paperwork
  • Improved productivity initiatives while coordinating itineraries and scheduling appointments
  • Assisted with meetings and presentations within company
  • Assisted with on-boarding process of over 20 new hires bi-weekly
  • Performed various administrative functions: filing paperwork, delivering mail, sorting mail, bookkeeping, etc
  • Prepared quarterly reports using Microsoft Office Suite
  • Maintained work structure by updating job requirements and job descriptions for all positions
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
  • Created badges and cross trained security on how to make clearance badges for different levels of personnel
10/2017 to 01/2018 Retail Sales Representative County Of Nevada | Ca 95945, CA,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
  • Offered hands-on assistance to customers by assessing needs and maintaining current knowledge of consumer preferences
  • Devised solutions to operations issues related to Apple and Android products, working closely hands on and via phone, email and live chat
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at other local locations
  • Drove team revenue totals by bringing in over $500 in sales monthly
06/2017 to 01/2018 Correctional Officer II Taylorville Memorial Hospital | Petersburg, IL,
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Completed dorm sanitation and maintenance checks and reported results to management.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Restrained juvenile inmates when disturbances required physical intervention.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Assisted with the five man team during emergency situations when offenders refused to follow orders causing a threat to staff and themselves.
  • Performed undercover searches and investigations to identify potential gang members.
07/2015 to 08/2016 Patient Service Specialist Texas Tech University Health Sciences Center | City, STATE,
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan
  • Contacted insurance companies to verify patient coverage before visit
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment
  • Generated monthly statements to check outstanding balances
  • Maintained patient charts and accurately recorded new information
  • Kept accurate log of all requests for medical information and records
  • Maintained relationships with medical providers, suppliers, nurses and patients
  • Accurately pulled patient records and chart for upcoming appointments and procedures 24 hours prior to all appointments
Expected in 05/2022 Bachelor of Science | Project Management Arizona State University-Online, Tempe, AZ GPA:
Expected in Bachelor of Arts | Digital Design University of Colorado Denver, Denver, CO, GPA:

-Transferred to ASU

Expected in 06/2013 High School Diploma | Tascosa High School, Amarillo, TX GPA:

· Represented Pete’s Car Smart Kia in 2017 as the Local Leader for High Plains on KAMR News Channel 4 and in their Spring Sales Event commercial in 2017

· 2016-Present North Amarillo Now Photographer for AISD sports, weddings, fundraisers and more

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Resume Overview

School Attended

  • Arizona State University-Online
  • University of Colorado Denver
  • Tascosa High School

Job Titles Held:

  • Customer Relations Specialist
  • Remodeling Contractor
  • Human Resources Assistant
  • Retail Sales Representative
  • Correctional Officer II
  • Patient Service Specialist


  • Bachelor of Science
  • Bachelor of Arts
  • High School Diploma

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