Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Links
linkedin.com/in/Jessica-Claire-0a216a164
Professional Summary
My goal is to bring unparalleled skills into a customer service role by task prioritization and time management. I am motivated to directly and efficiently address challenges and customer concerns head-on, develop proactive solutions and implement corrections with efficiency. I am a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients while maintaining customer satisfaction and contributing to company success.
Skills
Product Knowledge
Customer Service
Social Media Management
Sales
Teamwork/ Collaboration
Project Management
Business administration
Marketing and Advertising
Time management
Scheduling
Database Management
Work History
04/2019 to CurrentCustomer Relations SpecialistDhl | Orlando, FL,
Followed up with customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
Liaised with customers, management, marketing and sales team to better understand customer needs and recommend appropriate solutions
Communicated with over 100 customers per day to assess and address individual needs, providing timely and quality support via phone, live chat and email
Followed-through on all critical inter-departmental escalations to increase customer retention rates
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
Maintained up-to-date knowledge of product and service changes
Performed data entry through Oracle to record call notes, suggestions and questions
Managed timely and effective replacement of damaged or missing products
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
04/2010 to CurrentRemodeling ContractorEmcor Group, Inc. | New York, NY,
Completed remodeling of residential bathrooms, kitchens, foyers, hallways and basements, including tear down, framing, installation and finished carpentry.
Handled prep work for remodeling projects by plastering, sanding and finishing.
Performed various carpentry tasks, including cabinet installation, door hanging and room framing.
Reviewed blueprints and job specifications to plan completion and estimate project costs.
Read and understood plans and technical documentation for each job.
Gathered and disposed of work site debris to remove safety hazards
This is our family business that I have contributed to and gained new skills for over ten years
07/2018 to 01/2019Human Resources AssistantBob's Discount Furniture | Remote, OH,
Managed employee exit interviews and paperwork
Improved productivity initiatives while coordinating itineraries and scheduling appointments
Assisted with meetings and presentations within company
Assisted with on-boarding process of over 20 new hires bi-weekly
Performed various administrative functions: filing paperwork, delivering mail, sorting mail, bookkeeping, etc
Prepared quarterly reports using Microsoft Office Suite
Maintained work structure by updating job requirements and job descriptions for all positions
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
Created badges and cross trained security on how to make clearance badges for different levels of personnel
10/2017 to 01/2018Retail Sales RepresentativeCounty Of Nevada | Ca 95945, CA,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
Offered hands-on assistance to customers by assessing needs and maintaining current knowledge of consumer preferences
Devised solutions to operations issues related to Apple and Android products, working closely hands on and via phone, email and live chat
Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at other local locations
Drove team revenue totals by bringing in over $500 in sales monthly
06/2017 to 01/2018Correctional Officer IITaylorville Memorial Hospital | Petersburg, IL,
Built solid relationships with staff and residents to keep institution safe and secure.
Made rounds at specified intervals and conducted head counts and roll calls.
Completed dorm sanitation and maintenance checks and reported results to management.
Searched building and grounds, living quarters and work areas for contraband.
Restrained juvenile inmates when disturbances required physical intervention.
Escorted inmates to and from cells, court, hospitals and medical appointments.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
Assisted with the five man team during emergency situations when offenders refused to follow orders causing a threat to staff and themselves.
Performed undercover searches and investigations to identify potential gang members.
07/2015 to 08/2016Patient Service SpecialistTexas Tech University Health Sciences Center | City, STATE,
Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan
Contacted insurance companies to verify patient coverage before visit
Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment
Generated monthly statements to check outstanding balances
Maintained patient charts and accurately recorded new information
Kept accurate log of all requests for medical information and records
Maintained relationships with medical providers, suppliers, nurses and patients
Accurately pulled patient records and chart for upcoming appointments and procedures 24 hours prior to all appointments
Education
Expected in 05/2022Bachelor of Science | Project ManagementArizona State University-Online, Tempe, AZGPA:
Expected in Bachelor of Arts | Digital DesignUniversity of Colorado Denver, Denver, CO, GPA:
-Transferred to ASU
Expected in 06/2013High School Diploma | Tascosa High School, Amarillo, TXGPA:
Accomplishments
· Represented Pete’s Car Smart Kia in 2017 as the Local Leader for High Plains on KAMR News Channel 4 and in their Spring Sales Event commercial in 2017
· 2016-Present North Amarillo Now Photographer for AISD sports, weddings, fundraisers and more
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
