Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Personable Customer Service professional offering over 15 years of experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Grasps company initiatives quickly, achieving store and personal goals. Swiftly adapts to shifting needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.

Achieved 2019 Team Member of the year, Completed Assistant Team Leader Certification Program in December 2020.

  • Substantial experience with inventory control including invoicing, issuing credits and quality assurance.
  • Proficient answering a multi line phone system and navigating computer programs simultaneously.
  • Over 20 years experience working in customer relations professional environments, specializing in resolving complex customer issues while implementing high ethical service standards.
  • Customer obsessed driven by offering product recommendations and assuring customer satisfaction .
  • Work in fast paced environment more for 15+ years with frequent interruptions and diverse demands while prioritizing and staying organized
  • Work effectively in team environments to successfully conduct assigned task and work
  • Ability to foster teamwork by maintaining cooperative atmosphere
  • Foster best business practices surrounding sustainable work procedures and daily work habits
  • Coach and mentoring new team members for over 10 years
  • Strong Communication skills both orally and written
  • Respectfully work with diverse populations on all organizational levels
  • Substantial experience making critical decisions, solving complex challenges with professionalism and interpersonal communication tact
  • Proficient in Windows Office and Google Suite
  • Experienced operating inventory management software
Work History
Customer Relations Specialist and Floral Buyer, 07/2009 - Current
Aspiranet Long Beach, CA,
  • Deliver Superior customer service by addressing customer needs and services.
  • Answer multiple phone line system, cerate communication e-mail lists and navigate computer operating systems.
  • Responsible for managing inventory control, invoices, purchasing, and planograms.
  • Analyze financial reports to make informed purchasing decisions based on sales projections and margins
  • Drive sales while maintaining product margins
  • Update planogram and product placements to adjust inventory fluctuation
  • Stocked and rotated inventory regularly (FIFO-First in first out)
  • Ensure correct codes are associated with product for accurate pricing, signage and inventory control
  • Managed accurate and adequate open-to-buy for inventory balances
  • Processed average of 35+ transactions each day to keep workflow moving smoothly
  • Cross-trained 30+ front-end Team Members for floral roles in order to provide skilled back-up for customer-facing teams
  • Held each team member accountable for achieving brand and performance goals
  • Work in fast paced environment with frequent interruptions and diverse demands while prioritizing and staying organized
  • Escalated customer concerns, store issues and inventory requirements to supervisors
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues
  • Built customer confidence by actively listening to concerns and giving appropriate feedback
  • Developed 25+ new customer prospects or referrals each week
  • Resolved product issues and shared benefits of new technology
  • Earned Top 10 Seller in Northern California region intermittently since 2016
  • Attended 4 team meetings each month to voice concerns and offer constructive feedback to others
  • Maintain consistent implementation of company core values and customer relation standards
Bookkeeper/Office Administrator/Children's Program Coordinator, 06/2004 - 12/2007
Aptos Christian Fellowship And Child Care Center City, STATE,
  • Manage payroll, accounts receivable and accounts payable using Microsoft Excel and Quickbooks
  • Managed personnel files, enrolling students in preschool and maintained student files
  • Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month
  • Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger
  • Maintained financial records for 20+ clients
  • Support families receiving county supplemental payment and complying with state licensing laws for preschool
  • Verified, allocated and posted transactions in journals and computerized systems from documents such as invoices, receipts and reports
  • Coded invoices and other records to maintain organized and accurate records
  • Work with culturally and social-economic diverse populations
Support Counselor, 04/2003 - 05/2005
Above The Line Home For Kids City, STATE,
  • Developed individual service plans to meet 15+ client's emotional needs
  • Implemented therapeutic techniques for behavioral modification and crisis intervention
  • Coordinated structured community group activities for 20+ clients
  • Collaborated closely with treatment team to appropriately coordinate client care. services
  • Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention
  • Efficiently gathered information from families and social services agencies to inform development of treatment plans
  • Coordinated with Therapist and health care officials to peak student interest in mental health field, resulting in valuable student participation
  • Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills
  • Assisted clients with identifying feelings and behaviors by asking open-ended questions
  • Referred clients to other programs and community agencies to enhance treatment processes
  • Provided counseling for relapse prevention, social issues and mental health problems
BACHELOR OF SCIENCE: Administration of Justice, Expected in 2004
San Jose State University - San Jose, CA,
ASSOCIATE OF ARTS: Law Enforcement/Criminal Justice, Expected in 1997
Cabrillo College - Aptos, CA

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • San Jose State University
  • Cabrillo College

Job Titles Held:

  • Customer Relations Specialist and Floral Buyer
  • Bookkeeper/Office Administrator/Children's Program Coordinator
  • Support Counselor



By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: