Personable Customer Service professional offering over 15 years of experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Grasps company initiatives quickly, achieving store and personal goals. Swiftly adapts to shifting needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.
Achieved 2019 Team Member of the year, Completed Assistant Team Leader Certification Program in December 2020.
Skills
Substantial experience with inventory control including invoicing, issuing credits and quality assurance.
Proficient answering a multi line phone system and navigating computer programs simultaneously.
Over 20 years experience working in customer relations professional environments, specializing in resolving complex customer issues while implementing high ethical service standards.
Customer obsessed driven by offering product recommendations and assuring customer satisfaction .
Work in fast paced environment more for 15+ years with frequent interruptions and diverse demands while prioritizing and staying organized
Work effectively in team environments to successfully conduct assigned task and work
Ability to foster teamwork by maintaining cooperative atmosphere
Foster best business practices surrounding sustainable work procedures and daily work habits
Coach and mentoring new team members for over 10 years
Strong Communication skills both orally and written
Respectfully work with diverse populations on all organizational levels
Substantial experience making critical decisions, solving complex challenges with professionalism and interpersonal communication tact
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School Attended
San Jose State University
Cabrillo College
Job Titles Held:
Customer Relations Specialist and Floral Buyer
Bookkeeper/Office Administrator/Children's Program Coordinator
