customer relations specialist and floral buyer resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Meticulous professional with advanced accounting, mathematical and Microsoft Office expertise. Successful at keeping accounts current and accurate for compliant financial recordkeeping. Well-organized, diligent and focused professional.

Earned 2019 Team Member of the Year for over all financial performance and outstanding Customer Service.

Completed Certification for Career Development Assistant Team Leader Training (December 2020). Certification focused on business financials, strong leadership skills and customer obsession.

  • Proficiency performing accounting, banking or payroll functions.
  • Experienced using Microsoft Word, Excel, email and Internet.
  • Experience using spreadsheets, web-based systems and/or databases to track and audit information, and generate reports.
  • Strong writing skills with ability to produce correspondence and reports using accurate grammar, style and punctuation.
  • Ability to perform mathematical computations rapidly and accurately.
  • Ability to understand, interpret, consistently apply and effectively explain wide variety of complex and detailed policies and procedures.
  • Ability to use decision-making skills to offer options and resolve problems in variety of contexts.
  • Ability to follow through and complete assignments independently, and work cooperatively and productively within team environment.
  • Ability to interact effectively with diverse populations at all levels of organizations.
  • Over 15 years experience in Customer-oriented profession. Abel to listen and anticipate needs of customers and quickly respond to customer problems.
  • Plan, organize and monitor tasks according to priorities and work schedules to meet critical deadlines.
  • Flexible with ability to shift among competing tasks and maintain poise in rapidly changing environments.
  • Handle sensitive information with discretion and tact.
  • Analyze problems systematically, identifying alternatives before taking action.
  • Ability to learn new things and welcoming feedback adhering to Growth Mindset Practice.
  • Past Volunteer Bookkeeper for Tierra Pacifica Charter School
Work History
Customer Relations Specialist and Floral Buyer, 07/2009 to Current
AspiranetAntioch, CA,
  • Deliver Superior customer service by addressing customer needs and services.
  • Answer multiple phone line system, cerate communication e-mail lists and navigate computer operating systems.
  • Responsible for managing inventory control, invoices, purchasing, and planograms.
  • Analyze financial reports to make informed purchasing decisions based on sales projections and margins
  • Drive sales while maintaining product margins
  • Update planogram and product placements to adjust inventory fluctuation
  • Stocked and rotated inventory regularly (FIFO-First in first out)
  • Ensure correct codes are associated with product for accurate pricing, signage and inventory control
  • Managed accurate and adequate open-to-buy for inventory balances
  • Processed average of 35+ transactions each day to keep workflow moving smoothly
  • Cross-trained 30+ front-end Team Members for floral roles in order to provide skilled back-up for customer-facing teams
  • Held each team member accountable for achieving brand and performance goals
  • Work in fast paced environment with frequent interruptions and diverse demands while prioritizing and staying organized
  • Escalated customer concerns, store issues and inventory requirements to supervisors
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues
  • Built customer confidence by actively listening to concerns and giving appropriate feedback
  • Developed 25+ new customer prospects or referrals each week
  • Resolved product issues and shared benefits of new technology
  • Earned Top 10 Seller in Northern California region intermittently since 2016
  • Attended 4 team meetings each month to voice concerns and offer constructive feedback to others
  • Maintain consistent implementation of company core values and customer relation standards
Bookkeeper/Office Administrator/Children's Program Coordinator, 06/2004 to 12/2007
Aptos Christian Fellowship And Child Care CenterCity, STATE,
  • Manage payroll, accounts receivable and accounts payable using Microsoft Excel and Quickbooks
  • Managed personnel files, enrolling students in preschool and maintained student files
  • Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month
  • Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger
  • Maintained financial records for 20+ clients
  • Support families receiving county supplemental payment and complying with state licensing laws for preschool
  • Verified, allocated and posted transactions in journals and computerized systems from documents such as invoices, receipts and reports
  • Coded invoices and other records to maintain organized and accurate records
  • Work with culturally and social-economic diverse populations
Support Counselor, 04/2003 to 05/2005
Above The Line Home For KidsCity, STATE,
  • Developed individual service plans to meet 15+ client's emotional needs
  • Implemented therapeutic techniques for behavioral modification and crisis intervention
  • Coordinated structured community group activities for 20+ clients
  • Collaborated closely with treatment team to appropriately coordinate client care. services
  • Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention
  • Efficiently gathered information from families and social services agencies to inform development of treatment plans
  • Coordinated with Therapist and health care officials to peak student interest in mental health field, resulting in valuable student participation
  • Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills
  • Assisted clients with identifying feelings and behaviors by asking open-ended questions
  • Referred clients to other programs and community agencies to enhance treatment processes
  • Provided counseling for relapse prevention, social issues and mental health problems
BACHELOR OF SCIENCE: Administration of Justice, Expected in 2004
San Jose State University - San Jose, CA,
ASSOCIATE OF ARTS: Law Enforcement/Criminal Justice, Expected in 1997
Cabrillo College - Aptos, CA

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Resume Overview

School Attended

  • San Jose State University
  • Cabrillo College

Job Titles Held:

  • Customer Relations Specialist and Floral Buyer
  • Bookkeeper/Office Administrator/Children's Program Coordinator
  • Support Counselor



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