Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Productive administrative support worker with organized nature, skill in prioritizing tasks and excellent time management. Willing to take on any clerical need to boost efficiency and team performance in all environments. Proficient in managing physical and digital records.

  • Customer Account Management
  • Upselling Products and Services
  • Verbal and Written Communication
  • Creative Problem Solving
  • Order and Refund Processing
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • POS Systems and Ordering Platforms
  • CRM Software
  • Courteous with Strong Service Mindset
  • Customer Retention Strategies
  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Merchandise Orders and Exchanges
  • Team-Oriented and Cooperative
  • Document and Records Management
  • Establishing and Maintaining Customer Relationships
  • Time Management
  • Strong Analytical and Problem Solving Skills
  • Proficiency in Microsoft Office and G Suite
  • Database Management
  • Computer Proficiency
  • Patient and Empathetic
  • Inbound and Outbound Calling
  • Administrative and Office Support
  • Microsoft Office Suite
  • Billing Adjustments and Refunds
  • Inter-Department Collaboration
  • Sales Report Generation
  • Regulatory Compliance
  • Proactive Self-Starter
  • Cultural Awareness and Sensitivity
  • Inventory Management
  • Microsoft Exchange
  • Refunds and Returns Management
  • Salesforce CRM
  • De-escalation Techniques
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
Work History
Customer Relations Specialist, 03/2021 to Current
DhlSaint Joseph, MO,
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Communicated with customers to assess and address individual needs, providing timely and quality support via electronics systems.
  • Coordinated with dealers and distributors by delivering quality support and detailed educational information.
  • Reviewed order data on daily basis to verify transactions and shipping dates.
  • Logged call information and solutions provided into E1 and portal sales database.
  • Handled all customers in fast-paced setting in coordination with solid sales representative and management customer service associates.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered average of all calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Handled high-volume paperwork and collaborated with the office department to resolve invoicing and shipping problems.
  • Assessed caller accounts to determine their benefits, identify service needs and resolve issues.
  • Processed all invoices each within a timely maner and mailed documentation to clients.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Responded to customer requests for products, services and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed, updated and organized our databases to handle customer and data relations.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Member Specialist, 10/2020 to 03/2021
Gold's Gym International, Inc.Fuquay, NC,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Increased revenue by actively listening to customers and proposing optimal product and service offerings such as our credit cards and being a plus member and not just a regular member.
  • Maintained clean, organized and well-stocked member service area.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Completed training and worked effectively under high-pressure client services environments.
  • Optimized customer support by establishing collaborative service environment.
  • Responded to customer requests for products, services and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Cross-trained and backed up other customer service managers.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained staff on operating procedures and company services.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Promised best prices for all customer services and maintained accuracy when determining quotes.
Front of House Team Member, 06/2012 to 08/2020
Chick-Fil-AAtlanta, GA,
  • Assisted servers with delivering food, filling beverages and retrieving items for guests.
  • Serviced bathroom regularly, including cleaning surfaces and replacing soap.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Stayed ready for quick turnovers by pre-bussing tables.
  • Kept hostess station neat and clean with well-stocked supplies.
  • Disinfected frequently touched areas every change of customer to minimize infection risks.
  • Reset tables between guests by restocking any low items and wiping down all surfaces.
  • Helped guests at any table when in need of assistance.
  • Checked entryway regularly and handled needs such as window cleaning and trash removal.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Verified prepared food met all standards for quality and quantity before serving to customers.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers with special services, account updates and promotional options.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Worked closely with management to solve problems and handle customer concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Greeted and maintained relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Prepared beverages and filled food orders for customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Answered customers' questions, recommended items and recorded order information.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
No Degree: Nursing, Expected in
University of Rio Grande/Rio Grande Community College - Rio Grande, OH
  • Minored in Multi-age Health Education
  • Member of URG Cheerleading Team
  • Coursework in Health, Education and General Studies
Certificate: Phlebotomy, Expected in 12/2020
Buckeye Hills Career Center - Rio Grande, OH
  • Graduated in Top of Class
  • Professional development completed in Phlebotomy
High School Diploma: , Expected in 05/2012
Fairland High School - Proctorville, OH

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School Attended

  • University of Rio Grande/Rio Grande Community College
  • Buckeye Hills Career Center
  • Fairland High School

Job Titles Held:

  • Customer Relations Specialist
  • Member Specialist
  • Front of House Team Member


  • No Degree
  • Certificate
  • High School Diploma

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