Customer Relations Specialist resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Ambitious, efficient, and hard-working with years of proven accountability in the work place.
Ability to prioritize, maintain organization, and communicate effectively in order to sustain relationships on all levels of the company.
Detail oriented, multitasking, and time management allow for daily duties to be completed at maximum capacity while maintaining efficiency.
Skills
System implementation
Data evaluation
Technologically savvy
High-energy attitude
Organizational strengths
Inbound and outbound calling
Microsoft Office expertise
Product and service knowledge
Account management
Microsoft Excel proficiency
Time management ability
Client account management
Experience
02/2019 to Current
Customer Relations SpecialistEngineered Seal Products Inc – Davenport, IA,
Built relationships with field representatives and customers by providing first-line support and education.
Cross-trained on the Digital Program and invoicing roles in order to provide skilled back-up for strained team members.
Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Created and implemented process improvements to reduce workloads and bolster efficiency.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Set up and activated customer accounts to alleviate burden on my supervisor.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
Liaised between warehouse staff and retail buyers to expedite orders and meet customer demands.
Ensure all aspects of the service and relations process are documented, filed, and completed with accuracy for a smooth, compliant, and delay free process for sales.
11/2014 to 11/2018
Heatset OperatorWegmans Food Markets, Inc. – Buffalo, NY,
Inspected final products to verify conformance with specifications and
Tended to as many as 2 machines at once, monitoring operations and adjusting settings to maintain production levels.
Documented production data in daily logs and discussed levels with supervisor to optimize approaches.
Installed and aligned equipment components to prepare for operation and minimize errors.
Checked creelers and parts to verify yarn placement and free movement.
Lifted bundles weighing up to 25 pounds throughout each shift.
Set up and operated production equipment according to daily work orders and safety procedures.
Inspected quality of finished products, making minor repairs to meet project expectations.
Recognized and reported defective material and equipment.
Verified prices and computed totals to complete accurate invoices.
Purchased goods to maintain stock and prepare for assembly of product.
Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
02/2013 to 11/2013
Deli AssociateBasha's – Douglas, AZ,
Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
Communicated effectively with deli counter customers to answer questions and make recommendations.
Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
10/2010 to 08/2012
Bakery ClerkWinn-Dixie – City, STATE,
Arranged baked goods in attractive displays inside bakery cases to increase sales.
Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth and efficient during high-volume periods.
Provided excellent customer service to foster satisfaction and loyalty.
Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
Maintained safe and sanitary area by checking food products' temperature and freshness.
Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed.
Monitored cooking completion times for efficient use of ovens and other equipment.
Education and Training
Expected in
: Education Seminole State College of Florida - Sanford, FL GPA:
Expected in 05/2011
High School Diploma: Seminole High School - Sanford, FL GPA:
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