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Customer Relations Specialist Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

To obtain a position with a company that offers the chance for me to utilize my call center and customer service skills to the best of my ability. As well as an opportunity for advancement and a competitive salary. I am a highly personable Call Center Representative with experience in Customer Service, Collections, and Call Center Operations.

Accomplishments

Reached monthly sales goals on several occasions.

Experience
2015 to Current
Customer Relations Specialist Engineered Seal Products Inc Arlington, TX,
  • Provide Honda clients a resource to register concerns, complaints, and request for assistance as outlined in the owner’s manual; ensure best possible outcome.
  • Respond to Client questions and concerns and provide solutions whenever possible in a professional, helpful, knowledgeable and timely manner.
  • Accurately capture and document client information to support Voice of the Client for executive reporting and program improvement.
03/2014 to 09/2014
Customer Service Representative I Jersey Shore State Bank Hazleton, PA,
  • This Customer Service position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues.
  • Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.
07/2013 to 2014
Customer Service Representative Assurant Avon, MA,
  • Received and made outbound calls regarding title loans.
  • Assisted customers with making payments, provided payoff quotes, granted extensions and due date changes.
  • Explained the loan contract and how simple interest loans work to customers.
  • Provided excellent customer service.
04/2012 to 07/2013
Call Center Representative Northeast Ohio Eye Surgeons Kent, OH,
  • Responded to high volume of inbound/outbound calls while providing customers with accurate account information.
  • Process payments, transfer calls to the proper department, document each account accurately and in a timely matter.
  • Provided excellent customer service.
11/2010 to 02/2012
Customer Service Representative Assurant Avon, OH,
  • Received inbound calls from customers with DirecTV satellite service and assist them with setting up orders to move their service to a new location/address.
  • Assisted customers with paying their bills, account changes, tech support, billing questions, and provide general information about DirecTV.
  • Upsold products and services to customer's that were eligible to upgrade.
02/2010 to 11/2010
Dispatcher Altom Transport Lake Charles, LA,
  • Dispatched service calls to internal/external service contractors for Starbucks Coffee Company in regards to servicing there coffee machines when they break down or are not operational.
  • Answered incoming calls from technicians, checking them in/out on service calls, approving site limit increases and following up with Starbucks store managers to verify if the work has been completed and the issue is resolved.
  • Other duties include customer service and data entry.
01/2009 to 2010
Customer Care Rep Tata Consultancy Services Denver, CO,
  • Received a high volume of incoming phone calls and responded to inquiries in a manner which meets high quality, productivity and other performance standards.
  • Sell and upgrade company core products in accordance with company requirements and customer needs, save customers from disconnecting services whenever possible.
  • Provided information regarding products and services, billing, repair, collections and respond to other types of inquiries, Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines.
  • Informed supervision/management of all unresolved complaints, Attempt to troubleshoot customers service problems and schedule field service calls when necessary, schedule customer appointments in accordance with established procedures and document customer transactions accurately in ACSR.
04/2007 to 02/2008
Teller Credit Union Of Denver Lakewood, CO,
  • Under direct supervision, processes customer transactions within established guidelines.
  • Identifies and makes sales referrals, recommends alternate channels, cross-sells bank services and products for Wells Fargo partners, provides excellent customer service.
  • Other duties may have included safe deposit, merchant/vault, ATM processing, bonds and coupons, foreign currency and night drop.
07/2005 to 02/2007
Service Specialist Ecolab Inc. Phenix City, AL,
  • I was responsible for assisting stranded motorist in need of roadside assistance in a fast paced call center environment, responding to 200-300 calls on an average daily bases.
  • Talk time was not to last any longer than 2-3 minutes Also responding to incoming member requests for emergency road service, which includes accurately recording of the event, effectively resolving member concerns and appropriately setting member expectations in accordance with their membership benefits.
  • Other duties included selling memberships to new members.
Skills

Type 50 wpm, MS word, dispatching, data entry, customer service, cashiering, sales, call center and excel.

Education
Expected in
High School Diploma: General Studies
Crenshaw High School - Los Angeles, CA
GPA:

General Studies

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Crenshaw High School
Job Titles Held:
  • Customer Relations Specialist
  • Customer Service Representative I
  • Customer Service Representative
  • Call Center Representative
  • Customer Service Representative
  • Dispatcher
  • Customer Care Rep
  • Teller
  • Service Specialist
Degrees
  • High School Diploma

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