Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Talented [Job Title] with experience handling needs of [Number]+ customers per day in busy [Type] environments. Knowledgeable about [Product or Service] options and skilled at promoting offerings while meeting diverse needs, building loyalty and driving revenue growth. Positive and upbeat professional bringing service-oriented mindset, strong people skills and dedication to exceeding business targets.
Skills
Quality control
Product organization
Schedule mastery
Report creation
Report generation
High-energy attitude
Microsoft Office expertise
[Industry] regulations knowledge
Technologically savvy
Project management abilities
Office equipment proficiency
Sales expertise
Business development understanding
Mediation
Promotional support
Call center experience
Inbound and outbound calling
Problem-solving abilities
Experience
02/2021 to Current
Customer Relations SpecialistArrive Logistics – Chicago, IL,
Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Earned Top Seller for [Timeframe] through [Action].
Built relationships with distributors and dealers by providing first-line support and education.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Executed [Number] outbound calls each week to existing customers, resulting in [Number]% increase in sales.
Helped customers open accounts, make deposits, update information and carry out range of routine actions.
Consulted with customers to determine best methods to resolve service and billing issues.
Developed [Number] new customer prospects or referrals each [Timeframe].
Described business [Product or Service] offerings to customers and facilitated smooth purchases.
Maximized customer satisfaction by handling more than [Number] customer email and telephone interactions each day.
Achieved high sales percentage with consultative, value-focused customer service approach.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Evaluated benefits for each caller to determine service needs and address concerns.
Upheld strict quality control policies and procedures during customer interactions.
Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
Referred customers to business partners based on individual preferences and demographics.
Worked with external [Type] representatives to address customer needs.
Maintained [Number]% satisfaction rating with customers by providing exceptional service and support.
Completed continuing education and training programs for professional development.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
01/2007 to Current
SalesmanPepsico – Jessup, MD,
Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote.
Generated more than [Number] leads per week and pursued appointment opportunities to convert prospects into new customers.
Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
Negotiated prices and set up contracts to finalize sales agreements.
Identified and capitalized on key business growth opportunities.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Followed-up with clients after installations to assess quality service and customer satisfaction.
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