Customer Relations Specialist Resume Example
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CUSTOMER RELATIONS SPECIALIST
Summary
Talented [Job Title] with experience handling needs of [Number]+ customers per day in busy [Type] environments. Knowledgeable about [Product or Service] options and skilled at promoting offerings while meeting diverse needs, building loyalty and driving revenue growth. Positive and upbeat professional bringing service-oriented mindset, strong people skills and dedication to exceeding business targets.
Skills
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Experience
Arrive Logistics | Chicago , ILCustomer Relations Specialist02/2021 - Current
- Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Earned Top Seller for [Timeframe] through [Action].
- Built relationships with distributors and dealers by providing first-line support and education.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Executed [Number] outbound calls each week to existing customers, resulting in [Number]% increase in sales.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Developed [Number] new customer prospects or referrals each [Timeframe].
- Described business [Product or Service] offerings to customers and facilitated smooth purchases.
- Maximized customer satisfaction by handling more than [Number] customer email and telephone interactions each day.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Evaluated benefits for each caller to determine service needs and address concerns.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
- Referred customers to business partners based on individual preferences and demographics.
- Worked with external [Type] representatives to address customer needs.
- Maintained [Number]% satisfaction rating with customers by providing exceptional service and support.
- Completed continuing education and training programs for professional development.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Pepsico | Jessup , MDSalesman01/2007 - Current
- Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
- Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote.
- Generated more than [Number] leads per week and pursued appointment opportunities to convert prospects into new customers.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
- Negotiated prices and set up contracts to finalize sales agreements.
- Identified and capitalized on key business growth opportunities.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Improved profitability, developing pipeline utilizing multiple marketing channels and sales strategies.
- Generated average of $[Number] in sales while securing [Number]% goal attainment performance ratio.
- Achieved or surpassed sales quotas by as much as [Number]%.
- Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Prepared and processed contracts and order forms for new and existing customers.
- Created sales and revenue-generating opportunities in new markets to improve bottom line.
- Exceeded [Year] quota by [Number]% with over $[Amount] in sales.
- Kept up-to-date with regional market and [Type] industry trends to optimize marketing and sales plans.
- Exceeded sales goals by [Number]% for [Number] consecutive years.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Modern Home Buyers | City , STATEEvent Lead Organizer01/2007 - Current
- Scheduled and booked reservations, managed transportation and secured venues for events with up to [Number] participants.
- Planned, coordinated and executed weddings and special events.
- Coordinated and facilitated special events, including weddings and [Type] events.
- Coordinated vendors, timelines and budgets for events.
- Managed event logistics, including venue scheduling, accommodations and menu and beverage offerings.
- Designed and maintained spreadsheets documenting vendor, facility and guest information.
- Supervised event logistics for large-scale corporate events.
- Initiated negotiations with vendors and subcontractors to maintain $[Amount] event budget.
- Managed client correspondence, record tracking, conference and event logistics.
- Maintained close communication with clients to mitigate service issues.
- Directed event production in collaboration with sponsors, hosts and internal teams.
- Organized corporate luncheons, dinners, conferences and special events.
- Networked to obtain potential event sponsors.
- Hosted [Number] attendees during annual events.
- Boosted client satisfaction through administration of on-site service requests and effective management of event logistics.
- Assessed event success and uncovered room for improvement through client feedback.
Education and Training
Stringham Real Estate School | City, StateReal Estate License 08/2005
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Resume Strength
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- Formatting
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- Strong summary
Resume Overview
School Attended
- Stringham Real Estate School
Job Titles Held:
- Customer Relations Specialist
- Salesman
- Event Lead Organizer
Degrees
- Real Estate License
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