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Customer Relations Specialist Resume Example

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CUSTOMER RELATIONS SPECIALIST
Summary

Talented [Job Title] with experience handling needs of [Number]+ customers per day in busy [Type] environments. Knowledgeable about [Product or Service] options and skilled at promoting offerings while meeting diverse needs, building loyalty and driving revenue growth. Positive and upbeat professional bringing service-oriented mindset, strong people skills and dedication to exceeding business targets.

Skills
  • Quality control
  • Product organization
  • Schedule mastery
  • Report creation
  • Report generation
  • High-energy attitude
  • Microsoft Office expertise
  • [Industry] regulations knowledge
  • Technologically savvy
  • Project management abilities
  • Office equipment proficiency
  • Sales expertise
  • Business development understanding
  • Mediation
  • Promotional support
  • Call center experience
  • Inbound and outbound calling
  • Problem-solving abilities
Experience
Company Name | City, StateCustomer Relations Specialist02/2021 - Current
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Earned Top Seller for [Timeframe] through [Action].
  • Built relationships with distributors and dealers by providing first-line support and education.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Executed [Number] outbound calls each week to existing customers, resulting in [Number]% increase in sales.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Developed [Number] new customer prospects or referrals each [Timeframe].
  • Described business [Product or Service] offerings to customers and facilitated smooth purchases.
  • Maximized customer satisfaction by handling more than [Number] customer email and telephone interactions each day.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Referred customers to business partners based on individual preferences and demographics.
  • Worked with external [Type] representatives to address customer needs.
  • Maintained [Number]% satisfaction rating with customers by providing exceptional service and support.
  • Completed continuing education and training programs for professional development.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Company Name | City, StateSalesman01/2007 - Current
  • Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
  • Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote.
  • Generated more than [Number] leads per week and pursued appointment opportunities to convert prospects into new customers.
  • Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
  • Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Identified and capitalized on key business growth opportunities.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Improved profitability, developing pipeline utilizing multiple marketing channels and sales strategies.
  • Generated average of $[Number] in sales while securing [Number]% goal attainment performance ratio.
  • Achieved or surpassed sales quotas by as much as [Number]%.
  • Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Created sales and revenue-generating opportunities in new markets to improve bottom line.
  • Exceeded [Year] quota by [Number]% with over $[Amount] in sales.
  • Kept up-to-date with regional market and [Type] industry trends to optimize marketing and sales plans.
  • Exceeded sales goals by [Number]% for [Number] consecutive years.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Company Name | City, StateEvent Lead Organizer01/2007 - Current
  • Scheduled and booked reservations, managed transportation and secured venues for events with up to [Number] participants.
  • Planned, coordinated and executed weddings and special events.
  • Coordinated and facilitated special events, including weddings and [Type] events.
  • Coordinated vendors, timelines and budgets for events.
  • Managed event logistics, including venue scheduling, accommodations and menu and beverage offerings.
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
  • Supervised event logistics for large-scale corporate events.
  • Initiated negotiations with vendors and subcontractors to maintain $[Amount] event budget.
  • Managed client correspondence, record tracking, conference and event logistics.
  • Maintained close communication with clients to mitigate service issues.
  • Directed event production in collaboration with sponsors, hosts and internal teams.
  • Organized corporate luncheons, dinners, conferences and special events.
  • Networked to obtain potential event sponsors.
  • Hosted [Number] attendees during annual events.
  • Boosted client satisfaction through administration of on-site service requests and effective management of event logistics.
  • Assessed event success and uncovered room for improvement through client feedback.
Education and Training
Stringham Real Estate School | City, StateReal Estate License 08/2005
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Resume Overview

School Attended

  • Stringham Real Estate School

Job Titles Held:

  • Customer Relations Specialist
  • Salesman
  • Event Lead Organizer

Degrees

  • Real Estate License

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