Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the healthcare field. Certified in Covid-19 contact tracing. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Recordkeeping strengths
  • Strategic sales knowledge
  • Account management
  • Complaint resolution
  • Multi-line phone talent
  • Good listening skills
  • Training development aptitude
  • Route dispatch
  • Professional telephone demeanor
  • Data Entry
  • Shipping procedures understanding
  • Stock management
  • Medical terminology knowledge
  • Attentiveness
  • Treatment planning
  • Relationship development
  • MS Office
  • Communications
  • Problem resolution
Work History
Customer Relations Specialist, 09/2019 - 01/2020
Arrive Logistics Chicago, IL,
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Logged call information and solutions provided into the database
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
Customer Support Representative, 01/2012 - 11/2017
Asset Marketing Services, Llc Salt Lake City, UT,
  • Resolved member account issues, improved operations and provided exceptional client support.
  • Responsible for acting as a liaison between customers and the company
  • Assisted with complaints, orders, errors, account questions, billing, cancellations, and other queries.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Promptly responded to inquiries and requests from prospective customers.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Maintained up-to-date knowledge of product and service changes.
Certified Nurse's Assistant, 05/2007 - 06/2009
Presence St. Joseph Medical Center City, STATE,
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Certified Nurse's Assistant, 08/2004 - 05/2007
St. Patrick's Residence City, STATE,
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Transported patients between rooms and appointments or testing locations.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Education
Certificate: COVID-19 Contact Tracing , Expected in
-
Johns Hopkins University - ,
GPA:
: Nursing, Expected in
-
Joliet Junior College - Joliet, IL
GPA:
High School Diploma: , Expected in
-
Joliet West High School - Joliet, IL
GPA:
Certifications
Expert Expert Expert Expert Communication Time management Creativity Adaptability (Written & Verbal) Expert Expert Expert Expert Conflict resolution Empathy Problem Solving Teamwork Advanced Microsoft Office
Additional Information

Certified in Contact Tracing

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Resume Overview

School Attended

  • Johns Hopkins University
  • Joliet Junior College
  • Joliet West High School

Job Titles Held:

  • Customer Relations Specialist
  • Customer Support Representative
  • Certified Nurse's Assistant
  • Certified Nurse's Assistant

Degrees

  • Certificate
  • Some College (No Degree)
  • High School Diploma

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