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customer relations representative resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Motivated Customer Service Representative with over 5 years of hospitality experience in fast-paced, team-based environments. Driven and proven successful at achieving established customer complaints resolutions . Personable and professional communicator with fluency in English.

Skills
  • Upselling Products and Services
  • Customer Data Confidentiality
  • Call Documentation
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Customer Account Management
  • Data Entry and Maintenance
  • Inbound and Outbound Calling
  • Computer Proficiency
  • Patient and Empathetic
  • Establishing and Maintaining Customer Relationships
  • Excellent Attention to Detail
  • Team-Oriented and Cooperative
  • Proactive Self-Starter
Work History
01/2022 to 07/2022
Customer Relations Representative Bruno Oconomowoc, WI,
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Responded to customer requests for products, services and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Logged call information and solutions provided into internal database.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Promoted available products and services to customers during service, account management and order calls.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
02/2020 to 12/2021
Hospitality Specialist Nbc Universal Sacramento, CA,
  • Increased customer service ratings significantly through personable service.
  • Collaborated with various team members to meet guests' requests.
  • Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
  • Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
  • Responded to over 40 telephone calls per day to provide information regarding reservations and room vacancies as well as customer issues and complaints.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Resolved time sensitive and financial issues over phone with numerous customers daily.
  • Recorded actions taken, issues resolved and maintained sensitive data confidentiality of customer information to effectively manage customer accounts.
  • Provided ongoing guest service.
  • Created and maintained detailed database to develop promotional sales.
04/2019 to 10/2020
Flight Operator/tour Guide Firstservice Residential Toms River, NJ,
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
  • Built personal relationships with guests to promote positive experiences.
  • Guided groups of up to Number people on tours of Facility.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Developed tour programming to enhance guest experiences.
  • Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
  • Trained apprentice guides to educate on information to present to tourists and travelers.
  • Collected tickets and fees from each individual prior to start of tour.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
01/2018 to 01/2019
Hospitality Coordinator Travelodge By Wyndham City, STATE,
  • Identified and resolved customer complaints concerning food or lodging.
  • Collaborated with caterers and other hospitality vendors to provide first-rate products and services to employees and guests.
  • Established unique service goals to each venue to provide constant and excellent service.
  • Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
  • Maintained exacting standards of quality and performance.
Education
Expected in 09/2022
Customer Relations And Sales Expert Training : Customer Relations And Sales
Climb Hire - Online,
GPA:
  • Customer interaction professionalism and sales expert training
  • Completed professional development in hospitality
  • Professional development completed in customer service and relations
Expected in 01/2017
High School Diploma : High School Diploma
Bataan Military Academy - Albuquerque, NM,
GPA:

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Resume Overview

School Attended

  • Climb Hire
  • Bataan Military Academy

Job Titles Held:

  • Customer Relations Representative
  • Hospitality Specialist
  • Flight Operator/tour Guide
  • Hospitality Coordinator

Degrees

  • Customer Relations And Sales Expert Training
  • High School Diploma

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