Talented customer service relations with experience handling needs of 100+ customers per day in busy detailed environments. Knowledgeable about work orders and imported documents refering options and skilled at promoting offerings while meeting diverse needs, building loyalty and driving revenue growth. Positive and upbeat professional bringing service-oriented mindset, strong people skills and dedication to exceeding business targets.
Dedicated and hardworking Clerical Assistant driven to tackle various administrative tasks in fast-paced environments. Consistent team player committed to building cohesion across diverse groups. Known for maintaining calm and pleasant demeanor under extreme pressure.
Executed [Number] outbound calls each week to existing customers, resulting in [Number]% increase in sales.
Liaised between customers and retail buyers to expedite orders and meet customer demands.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Upheld strict quality control policies and procedures during customer interactions.
Referred customers to business partners based on individual preferences and demographics.
Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
Maximized customer satisfaction by handling more than [Number] customer email and telephone interactions each day.
02/2015 to 09/2017
Clerical Office AssistantLufthansa – Seattle, WA,
Supervised invoice creation and submission to enable prompt and efficient customer billing.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information to relevant stakeholders.
Implemented office efficiency improvements to streamline task delegation.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Managed travel arrangements, agendas and accommodations coordination for [Type] personnel.
Created, updated and maintained detailed documents and spreadsheets by creating professional charts, pivots and filters.
Supported clerical needs of more than [Number] [Job title]s, including taking messages, scanning documents and routing business correspondence.
Created professional memoranda, letters and [Type] copy for [Job Title]s, meeting expected deadlines for distribution.
Kept reception area clean and organized to offer positive first impression to every visitor.
Scheduled meetings for [Job title]s and coordinated materials to be distributed to all attendees.
Input [Type] data into system using [Software], adhering to all procedures to keep information private.
Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Responded to telephone inquiries from clients and [Job Title]s and delivered information to inform and educate callers.
Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
09/2009 to 10/2012
Customer Service SpecialistPgim Global Short Duration High Yield Fund, Inc. – Phoenix, AZ,
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Recommended improvements to products and services to mitigate complaints.
Reviewed account and service histories to identify trends and issues.
Evaluated customer account information to assess current issues and determine potential solutions.
Assisted customers in making payments on accounts, setting up payment plans when eligible.
Prepared, completed and processed customer account forms and database changes.
Confirmed delivery of orders, troubleshooting missed delivery dates, shortages and overages.
Exceeded company productivity standards by [Number]% on consistent basis, handling more than [Number]% of quota each day.
Relayed productive customer feedback to marketing teams.
Contributed to [Number]% sales by improving lead-generation and sales-tracking methods.
Resolved average of [Number] inquiries in any given week, consistently meeting performance goals.
Referred customers to business partners based on individual preferences and demographics.
Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Improved operational efficiencies while managing work requests, store inventory, equipment transactions, and changes while coordinating logistics to verify service dates.
Met service team sales targets and call handling quotas consistentantly.
Documented conversations with customers to track requests, problems and solutions.
Processed orders, keeping customers advised of status.
Supervised monetary transactions and changes while coordinating logistics to verify service dates.
05/2005 to 07/2009
Customer Service AssociateRib Crib – City, STATE,
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Evaluated customer account information to assess current issues and determine potential solutions.
Contributed to business growth by confirming customer satisfaction with service and quality.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Coordinated [Action] with [Job title] teammates to carry out customer requests.
Shared detailed information regarding [Product or Service] options to help customers make decisions.
Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
Reduced process lags and effectively trained team members on best practices and protocol.
Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
Exceeded [Timeframe] service goals while leveraging customer service, sales and employee management best practices.
Directed all inbound calls in phone queues to improve call flow [Number]%.
Education and Training
Expected in 05/2006
High School Diploma: Thomas Edison Preparatory High School - Tulsa, OK GPA:
Expected in
Certification in Buisness And Hotel Management : Tulsa Community College - Tulsa, OK GPA:
Expected in 05/2014
Certification in Buisness And Hotel Management : Buisness Owner And Oublic Relations Tulsa Community College - Tulsa, OK GPA:
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