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Results-driven professional with over six years of experience, who enjoys inspiring others to achieve targets and deliver outcomes. Ambitious, energetic and meticulous, continually striving to meet and achieve high standards. Highly efficient, with proven ability to lead and manage a team of people and complex projects. Outstanding communication and interpersonal skills with the ability to work individually and collaboratively as part of a team. Desire to help potential and existing customers and maintain loyal customer relationships. Extensive management experience working in a competitive environment and continually adding value and business development to all positions.
· Interpersonal Skills · Problem Solving Skills · Adaptable · Self-motivated · Research Skills · Information Systems | · Team Player · Active Listener · Excellent Communication skills · Microsoft Office Programs · Insurance Knowledge · Time Management |
- Responded to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Upheld strict quality control policies and procedures during customer interactions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Answered 20+ inbound calls per day and directed to individuals or departments.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Completed continuing education and training programs for professional development.
- Achieved top satisfaction, retention and referral rankings on consistent basis by providing exceptional service and support.
- Trained new employees on procedures and policies to maximize team performance.
- Worked with external representatives to address customer needs.
- Prepared and handled food to ensure all food safety according to company's sanitation standards and guidelines.
- Enhanced company reputation by performing with outstanding customer service.
- Collaborated with other crew members to meet target goals during the shift.
- Boosted customer satisfaction by quickly addressing and resolving guest questions, concerns and complaints.
- Instructed new team members on correct procedures for operations.
- Lent hands-on training services to maximize employee efficiency.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Completed opening, closing and shift change tasks by following company guidelines.
- Suggested additional menu items, beverages and desserts to increase sales.
- Mastered point-of-service computer system for automated order taking.
- Created and offered additional materials to enhance training.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
- Created and updated spreadsheet via Microsoft Word and Excel.
- Assisted the office staff in executing duties and responsibilities of the Admissions Office.
- Maintained professional, welcoming and orderly reception area to greet guests.
- Fielded numerous inquiries per day from prospective applicants to answer questions, coordinate tours and set appointments.
- Coordinated admissions efficiently by communicating with internal departments and external organizations to obtain records and transfer documentation.
- Led tours for prospective students and family members to show facilities and answer questions.
- Helped complete admissions packets and submitted paperwork to
Admissions Records, and Registration Specialists for review and processing. - Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
- Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
University Of Central Florida - Orlando, FL
South Florida State College - Avon Park, FL
- LICENSES AND CERTIFICATIONS , Insurance License October 2020 Property & Casualty Insurance License Notary Public, State of Florida June 2020 – June 2024
- Insurance License - Property & Casualty Insurance License - October 2020
- Notary Public, State of Florida June 2020 – June 2024
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Resume Overview
School Attended
- University Of Central Florida
- South Florida State College
Job Titles Held:
- Customer Relations Representative
- Crew Trainer
- Admissions Assistant
Degrees
- BA
- AA
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