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customer relations representative resume example with 20 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Skills
  • Calm and Professional Under Pressure
  • Creative and Critical Thinking
  • Multitasking and Prioritization
  • Creative Problem Solving
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Product Organization
  • System Implementation
  • Project Management Abilities
  • Problem-Solving Abilities
  • Process Optimization
  • Business Development Understanding
Experience
03/2022 to Current
Customer Relations Representative Bruno Oconomowoc, WI,
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Maximized customer satisfaction by handling customer email and telephone interactions.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
01/2021 to Current
Partner Initialized Capital San Francisco, CA,
  • Spearheaded product development from initial design conceptualization to manufacturing and final delivery to clients.
  • Conducted trend analysis to determine consumer demands, industry trends and forecasted sales.
  • Researched modern product trends and adapted designs to match.
  • Oversaw material sourcing, production and packaging to promote strong supply chain.
  • Prepared sketches and detailed drawings of designs and projected product ideas.
  • Reviewed products and updates to ensure adherence to company quality standards, schedule production and work-in-progress tracking and reports.
  • Sourced product material suppliers and researched most cost-effective development materials.
  • Developed branding strategies and specific products for clients, improving customer satisfaction.
  • Managed supply chain from materials to production.
  • Created Gobekli Shoes brand. Full leather, zero plastic hand made in Gaziantep with the most precious Turkish authentic leather.
12/2018 to 06/2021
Export Manager Yusen Logistics Port Murray, NJ,
  • Collaborated with sales and operational teams in global and domestic markets to leverage product capabilities.
  • Directed and executed foreign service and sales outlets, expanding distribution.
  • Evaluated company businesses and provided required classifications.
  • Collaborated with project management to discuss project team, supply chain and treasury.
02/2002 to 06/2018
Managing Partner Bloomin' Brands, Inc. Sugar Land, TX,
  • Developed and implemented process improvements and key business procedures.
  • Drove development of brand identity, tone and guidelines to maximize marketing initiatives.
  • Made high-quality investing decisions to advance business and increase profits.
  • Interviewed, hired and trained more than 200 staff.
  • Established and administered yearly budget for $[Amount] per year [Type] company.
  • Analyzed trends and metrics in partnership with peers to develop programs and policies.
  • Worked cross-functionally to drive process improvement, optimizing internal operations.
  • Facilitated integration of new technology into daily processes.
  • Represented clients before court in oral debate by constructing favorable and truthful narrative around presented evidence and facts.
  • Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
  • Worked closely with product specialists to manage sales effectiveness.
  • Revitalized business plans and realigned company objectives to increase overall profits.
  • Managed new projects and delegated specific tasks to employees.
  • Supervised introduction of new clients to company, proactively managing relationships from day one to drive long-term success.
Education and Training
Expected in 01/2001
2,51: Business Administration And Management
Bilkent University - Ankara,
GPA:
Expected in 05/1996
High School Diploma:
Galatasaray High School - Istanbul,
GPA:
  • Member of the National Champion Volleyball team 1992 and 93
Languages
English:
Professional
Negotiated:
French:
Professional
Negotiated:
Turkish:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • Bilkent University
  • Galatasaray High School

Job Titles Held:

  • Customer Relations Representative
  • Partner
  • Export Manager
  • Managing Partner

Degrees

  • 2,51
  • High School Diploma

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