Customer Relations Representative resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering four years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Excellent communicator with experience with various personalities and situations.
Skills
Order Fulfillment
Inbound and Outbound Calling
Strategic Sales Knowledge
Multi-Line Phone Talent
Product Organization
Process Optimization
Customer Complaint Resolution
New Product Information
Product Knowledge
Sales Goals
Credit card processing
Quick learner
Professional telephone demeanor
Good listening skills
Work History
08/2018 to Current
Customer Relations RepresentativeAvangrid Inc. – Wa, WA,
Communicated with customers to assess and address individual needs, providing timely and quality support via club management systems.
Handled Health Club customers in demanding customer service setting in coordination with solid team of 8-12 customer service associates.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
05/2018 to 10/2019
Bar AttendantHilton Worldwide – Bloomington, MN,
Operated and closed down bar station according to sanitation regulations and safety standards
Cleaned and stocked kitchen and bar inventory and placed orders for additional products and supplies
Bussed bottles and glassware to maintain clean bar area
Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service
Maintained neat, clean and professional appearance to meet business dress code policy
Maintained sufficient inventory to meet business operation needs
Adhered to alcohol policies and procedures and complied with local and state laws
Acknowledged guests even when busy and anticipated and responded to guest needs
Offered product samples, answered questions and helped customers find items
Greeted customers and answered any questions
Monitored dining room inventory and replenished as necessary
Provided attentive service and proactively assessed guest needs
06/2016 to 08/2019
Sales AssociateQvc, Inc. – Spring Hill, FL,
Maintained organized, presentable merchandise to drive continuous sales
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
Trained and developed new sales team associates in products, selling techniques and company procedures
Tracked stock using company inventory management software
Applied security and loss prevention training toward recognizing risks and reducing store theft
Maintained records related to sales, returns and inventory availability
01/2018 to 04/2019
Room Service ServerHei Hotels & Resorts – Westminster, CO,
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Assessed meal preparation to check creation of special orders and cooking procedures
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Education
Expected in
: General Studies Front Range Community College - Westminster, CO GPA:
Expected in 05/2015
High School Diploma: Fort Collins High School - Fort Collins, CO GPA:
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