Highly motivated customer service representative with over 20 years plus experience in a fast-paced environment. Dedicated with motivation to maintain customer satisfaction and contribute to company success. Energetic work attitude, creative problem solver and great telephone inquiries. Strong organizational, listening and communication skills. Courteous demeanor and a fast learner.
Summary of Skills
Education and Coursework
PIC : September 1986Toms River, NJ
Certificate : June 1985Lakewood High School － Lakewood, NJ
H. S. Diploma
Responsible for handling customer account inquiries.
Accurately providing information to ensure resolution of product/service complaints & ensure customer satisfaction.
Customer Relations Representative June 2012 to CurrentSS White Burs, Inc － Lakewood, NJ
Receive, review and enter purchase orders distributor, dentist-direct and Sales rep orders: entry via fax, emailed, EDI & confirmed via email.
Special accts (private label).
Sales force: logging calls, tasks, new leads.
Helping reps w/info by log of activity history.
Answer customer's inquiries by telephone, fax or email & invoice requests.
Work closely with other departments and domestic sales reps to ensure orders process in a timely fashion and for the resolution of customer's concerns.
Process returns for customer complaints on products, issuing call tag for credit & replace orders for mis-shipment, breakage, billing error and entry error.
Sample request fulfilled per request of customer calls, mailing per campaigns, same day per Reps to expedite via shipping/Air.
Process quarterly promotions free goods from qualified invoices via fax, email.
Support Sales & Marketing by tracking and research information by collecting and summarizing data.
Train/shadow new hires on Epicor, Salesforce & Customer Relations responsibilities.
Production Planner January 2008 to January 2010Church & Dwight, Inc － Lakewood, NJ
Coordinate and expedite the flow of work and materials within or between departments of manufacturing plant according to production schedule.
Duties include reviewing and distributing production, work, and shipment schedules.
Communicate with vendors for on time delivery of components,.
Conferring with department's supervisors to determine progress of work and completion dates; and compiling reports on progress of work, inventory levels, costs, and production problems.
Tracking shipping and receiving.
Scheduled weekly inventory pickups and deliveries with vendors.
Assisted customers in person and via telephone.
Directed calls to appropriate individuals and departments.
Computed Data Reports.
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
International Customer Service Representative January 2000 to January 2008Church & Dwight, Inc － Princeton, NJ
Processed orders for domestic, International and all Canadian orders.
Entered orders sent EDI via SAP & Manugistics SCPO system.
Manual orders processed & checked for least cost sourcing using monthly forecasts to schedule deliveries.
Release orders from hold reports & work with Production planners/Transportation to ship orders on time.
Advise brokers of any cuts or tracing orders for delivery date thru Nistevo.
Work with Nistevo daily to advise customers of appointments & carriers.
Process returns in SAP to adjust inventory internally or for returned products.
Work with Credit Dept.
to release orders on time using open order reports.
Work with inventory control to get orders adjusted & billed on time.
Processed International Canada/Sample orders: cubing orders, processing documentations needed for customer and forwarder to arrange booking for scheduled shipments.
Customs documentation for border crossing on shipment to Canada.
Hazmat Certified in 2005.
Customer Service Representative January 1991 to January 2000Conair Corporation － East Windsor, NJ
Processed orders domestic and International in US, Canada & Puerto Rico.
Entered manual orders, tracing, documents for overseas shipments, and resolving problems with delivery failures.
Customer Service Representative January 1986 to January 1991Medical Supply Company － Toms River, NJ
Process orders, traced and set up delivery appointments for Pharmacy & Medical Supplies.
Work with buyer to insure sufficient stock availability.
Fluent in speaking and writing English and Spanish
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Companies Worked For:
SS White Burs, Inc
Church & Dwight, Inc
Medical Supply Company
Lakewood High School
Job Titles Held:
Customer Relations Representative
International Customer Service Representative
Customer Service Representative
PIC : September 1986 Certificate : June 1985 H. S. Diploma
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