Customer Relations Representative resume example with 7+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in problem solving. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Hardworking
Time Management
Strong Performance
Leadership
Problem solving
Public speaking
Inbound and Outbound Calling
Invoicing
Scheduling
Product Organization
Office Equipment Proficiency
Multi-Line Phone Talent
Customer Complaint Resolution
Product Knowledge
Account management
Professional telephone demeanor
Administrative support
Credit card processing
Complaint resolution
Education
California State University SacramentoSacramento, CA, Expected in 05/2021 ā āBachelor of Science:Criminal Justice - GPA:
Liberty High SchoolBrentwood, CAExpected in 06/2017 ā āHigh School Diploma: - GPA:
Work History
Yamaha Motor Corp - Customer Relations Representative Marietta, GA, 02/2020 - Current
Communicated with customers to assess and address individual needs, providing timely and quality support.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered constant flow of customer calls.
Provided primary customer support to internal and external customers in fast-paced environment.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services and company information.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Sahuarita Unified School District - Dance Instructor Sahuarita, AZ, 01/2014 - Current
Teaching students the importance of respect.
Taking control of any situation in a calm demeanor.
Demonstrating and coaching good leadership skills.
Interacting with parents in a positive manner.
Adhered to all studio guidelines and legal requirements.
Worked in team-based environment to uphold quality and continuity of service to all students.
Utilized different styles of teaching to accommodate students of all capabilities.
Planned routines for recitals and performances.
Maintained thorough documentation for all classes, payments and appointments.
Planned, prepared and delivered lesson plans introducing students to dance techniques and ballet positions.
Communicated with students and parents in person, via email and by phone to resolve issues and answer questions.
Worked in team-based environment to uphold quality and continuity of service to all clients.
Fred Astaire Dance Studios - Professional Dancer Duluth, GA, 01/2017 - 01/2019
Interacting with coaches, teammates and fans in a professional manner.
Working with those in the community.
Comfortable with public speaking.
Performance opportunities.
Ambassador for the Sacramento Kings Organization.
Developed professional relationships with different dance professionals, choreographers and performers by actively listening and effectively communicating.
Coordinated with choreographers to enhance and refine movements to properly enact intended vision.
Ron Nunn Elementary - Teaching Learning Careers Academy Intern City, STATE, 01/2015 - 01/2017
Balancing student learning time and educational time.
Time management.
Problem solving for students.
Grading papers and helping students understand their work.
Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
Supported instructor with test administration, curriculum development and assignment grading.
Supported student learning objectives through personalized and small group assistance.
Distributed and collected assignments and paperwork from students.
Served as mentor to students, answered questions, provided tutoring services and offered one-on-one lesson reviews.
Assisted classroom teacher with grading projects, homework and assignments.
Created lesson materials, visuals and digital presentations to supplement lesson plans.
Participated in professional development opportunities and attended in-services and seminars.
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