Customer Relations Manager Resume Example
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CUSTOMER RELATIONS MANAGER
Summary
Diligent Customer Relations Manager/IT Assistance personnel offering customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.
Skills
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Experience
Customer Relations Manager|Esler Companies - Farmington , NM|08/2019 - 03/2020
- Consulted with customers to determine best methods to resolve service and billing issues.
- Supervised team of 10 employees responsible for resolving and correcting billing disputes.
- Worked with external vendor representatives to address customer needs.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Addressed inquiries from clients and relationship management department team members.
- Obtained information to aid in completing reports and preparing presentations for social media presence.
- Managed needs of disgruntled customers in a busy environment alongside team of 20 customer relations professionals.
- Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
- Coordinated sales management teammates to carry out customer requests.
- Shared detailed information regarding sales options to help customers make decisions.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Established membership loyalty, executing flawless customer retail account management.
- Evaluated benefits for each caller to determine service needs and address concerns.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Answered customer questions and addressed concerns, resulting in 60% reduction in complaint calls.
- Documented conversations with customers to track requests, problems and solutions.
- Took special orders in person and over telephone, generating additional revenue every month.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Determined accurate prices for customer services, consistently searching for deals and best prices for customers.
- Maintained revenue streams by exhausting every option before offering refunds.
- Achieved top satisfaction, retention and referral rankings on consistent basis.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Addressed website inquiries daily, converting numerous renewal customers.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Assisted customers while greeting with upbeat attitude and conflict resoltuion.
- Set up and activated customer accounts.
- Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Operations Manager|Live Nation Entertainment Inc - Charleston , WV|01/2014 - 08/2018
- Assisted in refining procedures, defining best practices and correcting reported audit issues.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Reduced operating budget by $4500 annually by developing new inventory management process.
- Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
- Assessed upcoming projects to forecast projected resource requirements.
- Assessed, optimized and elevated operations to target current and expected demands.
- Inspected production areas to identify and correct unsafe or unauthorized practices.
- Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
- Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
Customer Service Representative|Rich Products Corporation - New York , NY|01/2008 - 01/2014
- Assessed customer needs and upsold products and services to maximize sales.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Reduced process lags and effectively trained team members on best practices and protocol.
- Worked with managers to develop service improvement initiatives.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Set up and activated customer accounts.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Education and Training
Argosy University||City, State|06/2017Bachelor of Science: Graphic And Web
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School Attended
- Argosy University
Job Titles Held:
- Customer Relations Manager
- Operations Manager
- Customer Service Representative
Degrees
- Bachelor of Science : Graphic And Web
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