Customer Relations Manager Resume Example Esler Companies

CUSTOMER RELATIONS MANAGER

Professional Summary

Caring teacher with 20+ years of experience in Elementary instruction. Proficient in closely monitoring student progress while implementing modern educational techniques into daily practices. Committed to long-term student success through well-rounded educations. Hardworking, cooperative, professional relationships with parents, staff, while creating a safe environment that fosters growth of students both academically and emotionally.

Skills

Behavioral improvements
Organizational skills
Team collaboration
Curriculum selection
Problem-solving skills
Technology integration
Relationship Building

Activity Planning
Time management
Lesson Planning
Group and individual instruction
Differentiated instruction
Classroom Management
Elementary education

Work History

Customer Relations Manager, 10/2019 to Current
Esler Companies – Glassboro , NJ

Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Assisted with conflict resolution during partnership negotiations and acquisitions.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Developed documentation and logs of implemented solutions and generated and submitted daily reports.
Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
Liaised between customers and organization with particular focus on working with sales department.
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Managed customer relations on ongoing basis to maximize customer retention.
Scheduled and attended meetings with clients and prospective clients as requested.
Established performance and service goals and held associates accountable for individual performance.
Maintained client files with sales contracts, records of client interactions, client notes, and other information.

Teacher, 02/2019 to 09/2019
Ymca Twin Cities – Minneapolis , MN

Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
Fostered team collaboration between students through group projects for ELA and Science.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Administered assessments to determine each student's specific educational and social needs.
Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities.
Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
Cooperated with parents to support students' learning and healthy development in school and at home.
Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
Met with administrators and department team members to work on curriculum planning and assessment methods.
Evaluated students throughout modules with formative assessments and adjusted lessons accordingly to incorporate improvements.
Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives in all areas of study.
Completed and filed all necessary paperwork for classroom activities, including MTSS, grades and attendance logs.
Increased student progress and understanding of ELA,, Math and Science by implementing classroom technology .
Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
Incorporated exciting and engaging activities to reinforce student participation and hands-on learning.
Developed students' computer and technology skills through demonstrations and practice via computer lab and small group.
Collaborated closely with peers to create cross-curricular lessons and activities to integrate learning.
Graded assignments quickly to assess student progress and communicate results with students and parents.
Planned and implemented integrated Social Studies into ELA lessons to meet Common Core Curriculum Standards.
Met with parents to resolve conflicting educational priorities and issues.

Teacher, 02/2015 to 12/2018
Ymca Twin Cities – Eagan , MN

Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Administered assessments to determine each student's specific educational and social needs.
Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
Cooperated with parents to support students' learning and healthy development in school and at home.
Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
Evaluated students on all subjects via formatives and summative assessments, and adjusted lessons accordingly to incorporate improvements.
Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
Incorporated exciting and engaging activities to reinforce student participation and hands-on learning.
Taught multiple subjects to students with intellectual or emotional disabilities.
Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest of Children's Literature as avenue of study.
Graded assignments quickly to assess student progress and communicate results with students and parents.
Met with parents to resolve conflicting educational priorities and issues.
I organized First Holy Communion for second grade as well as May Crowning.
I was a chair person for one part of our Catholic schools accreditation process.
I taught at Blesses Sacrament on a temporary assignment from February 2015-June 2015 and then at St. Stephen in Riverview the rest of my time within the Diocese.

Teacher, 09/1996 to 08/2012
Ymca Twin Cities – Hudson , WI

Fostered team collaboration between students through group projects for all areas of study.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Administered assessments to determine each student's specific educational and social needs.
Boosted student grasp of materials with weekly tutoring sessions. I taught ELP for several years to different grade levels.
Supported student teachers by mentoring on classroom management, lesson planning and activity organization. I had several levels of interns throughout the years.
Worked with other educators to promote awareness of advanced teaching practices and development of the newest teaching methods.
Cooperated with parents to support students' learning and healthy development in school and at home.
Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives in all subject areas.
Completed and filed all necessary paperwork for classroom activities, including RTI, grades, and all paperwork for ESE staffing and end of year paperwork for cumulative folders.
Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
Taught multiple subjects to students with intellectual or emotional disabilities.
Collaborated closely with peers to create cross-curricular lessons and activities to integrate learning.
Graded assignments quickly to assess student progress and communicate results with students and parents.
Met with parents to resolve conflicting educational priorities and issues.
Served on school committees for Team Leader and Social Chair for several years .
Pursued professional development continually by attending classes at the ISC and teacher training workshops.
Developed and implemented lesson plans that addressed general students as well as those with individualized 504 plans as part of integrated classroom.
As the team leader, coordinated education-based field trips from start to completion.

Education

Bachelor of Science: Elementary Education, 08/1995
University of South Florida - City

Associate of Arts: Liberal Arts, 07/1993
Hillsborough Community College - City, State

Resume Overview

School Attended

University of South Florida
Hillsborough Community College

Job Titles Held:

Customer Relations Manager
Teacher

Degrees

Bachelor of Science : Elementary Education , 08/1995
Associate of Arts : Liberal Arts , 07/1993

Customer Relations Manager Resume Example

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