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Customer Relations Manager Resume Example

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CUSTOMER RELATIONS MANAGER
Professional Summary

Caring teacher with 20+ years of experience in Elementary instruction. Proficient in closely monitoring student progress while implementing modern educational techniques into daily practices. Committed to long-term student success through well-rounded educations. Hardworking, cooperative, professional relationships with parents, staff, while creating a safe environment that fosters growth of students both academically and emotionally.

Skills
  • Behavioral improvements
  • Organizational skills
  • Team collaboration
  • Curriculum selection
  • Problem-solving skills
  • Technology integration
  • Relationship Building
  • Activity Planning
  • Time management
  • Lesson Planning
  • Group and individual instruction
  • Differentiated instruction
  • Classroom Management
  • Elementary education
Work History
Customer Relations Manager, 10/2019 to Current
Rustic Luxe Design – Tampa, FL
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Assisted with conflict resolution during partnership negotiations and acquisitions.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Developed documentation and logs of implemented solutions and generated and submitted daily reports.
  • Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
  • Liaised between customers and organization with particular focus on working with sales department.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Established performance and service goals and held associates accountable for individual performance.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Teacher, 02/2019 to 09/2019
Pinellas County School Board – St. Petersburg, FL
  • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
  • Fostered team collaboration between students through group projects for ELA and Science.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Administered assessments to determine each student's specific educational and social needs.
  • Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities.
  • Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
  • Cooperated with parents to support students' learning and healthy development in school and at home.
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
  • Evaluated students throughout modules with formative assessments and adjusted lessons accordingly to incorporate improvements.
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives in all areas of study.
  • Completed and filed all necessary paperwork for classroom activities, including MTSS, grades and attendance logs.
  • Increased student progress and understanding of ELA,, Math and Science by implementing classroom technology .
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
  • Incorporated exciting and engaging activities to reinforce student participation and hands-on learning.
  • Developed students' computer and technology skills through demonstrations and practice via computer lab and small group.
  • Collaborated closely with peers to create cross-curricular lessons and activities to integrate learning.
  • Graded assignments quickly to assess student progress and communicate results with students and parents.
  • Planned and implemented integrated Social Studies into ELA lessons to meet Common Core Curriculum Standards.
  • Met with parents to resolve conflicting educational priorities and issues.
Teacher, 02/2015 to 12/2018
Diocese Of St. Petersburg – St. Petersburg And Riverview, FL
  • Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Administered assessments to determine each student's specific educational and social needs.
  • Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
  • Cooperated with parents to support students' learning and healthy development in school and at home.
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Evaluated students on all subjects via formatives and summative assessments, and adjusted lessons accordingly to incorporate improvements.
  • Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
  • Incorporated exciting and engaging activities to reinforce student participation and hands-on learning.
  • Taught multiple subjects to students with intellectual or emotional disabilities.
  • Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest of Children's Literature as avenue of study.
  • Graded assignments quickly to assess student progress and communicate results with students and parents.
  • Met with parents to resolve conflicting educational priorities and issues.
  • I organized First Holy Communion for second grade as well as May Crowning.
  • I was a chair person for one part of our Catholic schools accreditation process.
  • I taught at Blesses Sacrament on a temporary assignment from February 2015-June 2015 and then at St. Stephen in Riverview the rest of my time within the Diocese.
Teacher, 09/1996 to 08/2012
Hillsborough County Public Schools – Tampa, FL
  • Fostered team collaboration between students through group projects for all areas of study.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Administered assessments to determine each student's specific educational and social needs.
  • Boosted student grasp of materials with weekly tutoring sessions. I taught ELP for several years to different grade levels.
  • Supported student teachers by mentoring on classroom management, lesson planning and activity organization. I had several levels of interns throughout the years.
  • Worked with other educators to promote awareness of advanced teaching practices and development of the newest teaching methods.
  • Cooperated with parents to support students' learning and healthy development in school and at home.
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives in all subject areas.
  • Completed and filed all necessary paperwork for classroom activities, including RTI, grades, and all paperwork for ESE staffing and end of year paperwork for cumulative folders.
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
  • Taught multiple subjects to students with intellectual or emotional disabilities.
  • Collaborated closely with peers to create cross-curricular lessons and activities to integrate learning.
  • Graded assignments quickly to assess student progress and communicate results with students and parents.
  • Met with parents to resolve conflicting educational priorities and issues.
  • Served on school committees for Team Leader and Social Chair for several years .
  • Pursued professional development continually by attending classes at the ISC and teacher training workshops.
  • Developed and implemented lesson plans that addressed general students as well as those with individualized 504 plans as part of integrated classroom.
  • As the team leader, coordinated education-based field trips from start to completion.
Education
Bachelor of Science: Elementary Education, 08/1995
University of South Florida - Tampa, FL
Associate of Arts: Liberal Arts, 07/1993
Hillsborough Community College - Tampa, FL
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Resume Overview

Companies Worked For:

  • Rustic Luxe Design
  • Pinellas County School Board
  • Diocese Of St. Petersburg
  • Hillsborough County Public Schools

School Attended

  • University of South Florida
  • Hillsborough Community College

Job Titles Held:

  • Customer Relations Manager
  • Teacher

Degrees

  • Bachelor of Science : Elementary Education , 08/1995
    Associate of Arts : Liberal Arts , 07/1993

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