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Customer Relations Manager Resume Example

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CUSTOMER RELATIONS MANAGER
Professional Summary

Skilled Lead Recruiter effective at training and guiding junior recruiters in proper procedures and effective strategies. Knowledgeable about organizing and analyzing metrics to evaluate trends and make proactive decisions. Prepared to offer 3 years of experience to a dynamic position with room for advancement bringing exceptional customer service and resolution.

Skilled at analyzing resumes, qualifying candidates and handling applications. Systematic and hardworking with a self-motivated approach to accomplishing recruiting functions.

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about financial & manufacturing standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Results-focused recruiting professional enthusiastic about accomplishing challenging hiring objectives. Knowledgeable about building and managing candidate pipelines, events and job posting strategies.

Work History
H&R BLOCK - Customer Relations ManagerNew Richmond, WI10/2011 - Current
  • Cold Calling, Inbound & Outbound Client success, implementing Marketing Resolutions & Ideas, Client Resolution, Customer Service, Assist with Office oriented and quick learner skills Manager & Tax Professionals day to day task
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising miss understanding tax laws, protecting company reputation and loyal client base
  • Worked with H&R Block Owner of River Falls, Hudson & New Richmond to resolve client problems, improve operations and provide exceptional customer service
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Made average of 100 outbound and inbound calls per day
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions
  • Streamlined event efficiencies by accurately coordinating and managing customer itineraries
  • Resolved customer complaints and addressed emergency requests and needs
  • Educated customers on current promotions, upgrades or new offerings available under current plan
SMX Staff Management | True Blue Company - RecruiterNew Richmond, WI, WI05/2018 - 06/2019
  • Sales, Marketing, and Customer Resolution
  • Employment Services
  • Recruiter
  • Custom Create Marketing Ads
  • Implement all Marketing Solutions & Ideas,
  • Human Resources
  • Onboarding Documents & Process,
  • Gain Partnership within Community
  • Client Statistic Weekly Update Calls
  • Maintained relationships with technical professionals to gain industry knowledge and obtain referrals
  • Developed targeted strategies to locate and onboard specific candidate types, meeting short- and long-term business objectives
  • Followed up with notable applicants sourced via pipelines, events and job fairs
  • Reviewed job applications to identify, vet and recommend optimal candidates
  • Screened all applicants based on qualifications and background to meet and exceed rigorous standards
  • Specialized in recruiting well-qualified Manufacturing candidates
  • Wrote job descriptions with detail and accuracy
  • Helped implement ADP system upgrade
  • Gathered, modeled and reported on recruitment and candidate metrics
  • Coordinated drug testing and compiled results
  • Handled all immigration-related issues for each business unit
  • Established special recruiting events to draw in local talent
  • Refined talent strategies and plans, including design and implementation of programs for recruitment and retention strategies
  • Managed recruitment team and educated and monitored new advisors
  • Scheduled and conducted 10-20 interviews each week
  • Maintained in-depth understanding of Medical Manufacturing trends and hiring desires
  • Developed and managed pipeline for entry-level and experienced candidates
  • Wrote executive job descriptions and lists of qualifications
  • Administered tests, questionnaires and skill evaluations
  • Verified applicant references and employment details
Renewal By Anderson - Event Marketing Sales Team Lead Roseville, MN04/2015 - 11/2018
  • Monitored new hires, resulting in stronger staff development and increased productivity
  • Quickly adapted training plans for client needs, keeping timeline's, budgets and desires in mind
  • Monitored participant workflow and behaviors throughout training process
  • Recruited and trained 25 new members of guest service team
  • Worked 3-5 different community events daily to optimal coverage, provide additional training and meet production goals by assisting associate with achieving sales to meet production goal
  • Trained staff on proper use of systems and conducted orientation seminars
  • Devised technical strategies, created system designs and developed presentation materials for applications
Accomplishments
  • Supervised team of 20 staff members
  • Inside Sales - Met and exceeded quotas generating 65+ calls per day on leads for software maintenance renewals
  • Served as communication link between consultants, management and staff
  • Financial - Compiled inventory lists and worked with vendors for product pricing and special orders
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate
  • Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction
  • Market Research - Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide
  • Promoted to Key Holder after only 2 months of employment
Additional Information
  • Kim Grass
  • https://www.facebook.com/KimMGrass
  • https://www.linkedin.com/in/kim-grass-69a29095
Skills
  • Applicant qualifying
  • Human resource management systems
  • Recruiting and selection techniques
  • Referral networks and applicant career search sites
  • Background checks
  • Talent Assessment and qualification
  • Pre-interviewing
  • Key partnership management
  • Advertising and creating recruiting tools
Education
06/2000Hudson Junior High SchoolHudson WisconsinHigh School Diploma
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Resume Overview

Companies Worked For:

  • H&R BLOCK
  • SMX Staff Management | True Blue Company
  • Renewal By Anderson

School Attended

  • Hudson Junior High School

Job Titles Held:

  • Customer Relations Manager
  • Recruiter
  • Event Marketing Sales Team Lead

Degrees

  • High School Diploma

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