LiveCareer-Resume

customer relations account payments specialist resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

In order to be an effective customer service representative, one must be both service-oriented and compassionate. Additionally, one must also be versatile, and proficient using Windows, Microsoft Office, and a plethora of other ongoing technological advances within the service industry. I am confident that I possess all of these invaluable qualities, as well as the desire to become a part of a team. A team that I can not only contribute to, but learn from as well. My goal is to start a new career within a company whose values align with my own, while also providing me opportuni- ties for advancement.

Skills
  • Understanding Customer Needs
  • Customer Service
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Creative Problem Solving
  • Transaction Processing
  • Customer Data Confidentiality
  • Verbal and Written Communication
  • Needs Assessment
  • Customer Account Management
  • Data Entry
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Call Documentation
  • Order and Refund Processing
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • De-escalation Techniques
  • Multitasking and Prioritization
  • Microsoft Office Expertise
  • Inbound and Outbound Calling
  • Report Generation
  • High-Energy Attitude
  • Call Center Operations
  • Shipping and Receiving Understanding
  • Problem-Solving Abilities
  • Product Organization
  • Technologically Savvy
  • Clerical Support
  • Schedule Mastery
  • Project Management Abilities
  • Report Creation
  • Office Equipment Proficiency
  • Excel
Education and Training
Boley Centers Inc 445 31st Street North Saint Petersburg FL, Expected in 12/2008 High School Diploma : - GPA :
Experience
Weather Modification Inc. - Customer Relations Account Payments Specialist
Fargo, ND, 12/2016 - 03/2022
  • Consulted with customers to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld privacy and security requirements for customer information.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Built relationships with distributors and dealers by providing first-line support and education.
  • Maintained high satisfaction rating with customers by providing exceptional service and support.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Maximized customer satisfaction by handling customer email and telephone interactions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Exceeded company productivity standards on consistent basis.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Completed continuing education and training programs for professional development.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
Leidos - Customer Service Supervisor
Suitland, MD, 08/2008 - 01/2011
  • provide direction to the Customer Service Division by assigning, directing and reviewing work of staff. Training, writing, conducting performance appraisals, and assisting in department budget preparation.
  • Manage a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service.
  • Monitors or reviews calls or other correspondence between representatives and customers.
  • Ensures that representatives are informed about changes to company products and services.
  • Collects data and prepares reports on customer complaints and inquiries.
  • Prepares monthly reports summarizing the assigned customer service teams performance.
  • Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
  • Identifies opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Service or other appropriate staff.
  • Assists with budget preparation for the Customer Service department.
  • Performs other related duties as assigned.
Leg A Sea Distribution Services - Office Manager
City, STATE, 02/2003 - 12/2007
  • Performed bookkeeping duties -Attempted to collect on past due accounts with independent contractors
  • Provide team with assistance and guidance in resolving complex issues
  • Sort and file receipts, legal documents, customer records, and other important company documents
  • Provide customer service to patrons, by addressing and resolving and issues
  • Overseeing that team that the team has all the resources and tools needed to perform job duties
  • Supervise and monitor team to ensure all individual and team goals are on schedule, or met. As well as evaluate the performance of employees for reporting to company owner for productivity

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Resume Overview

School Attended

  • Boley Centers Inc

Job Titles Held:

  • Customer Relations Account Payments Specialist
  • Customer Service Supervisor
  • Office Manager

Degrees

  • High School Diploma

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