, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Personable and dedicated Customer Service Representative with extensive experience in travel industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Mediation
Product organization
System implementation
Problem-solving abilities
Project management abilities
High-energy attitude
Clerical support
Microsoft Office expertise
Schedule mastery
Sales expertise
Inbound and Outbound Calling
Experience
03/2021 to 08/2021Customer RelationsBass Pro Shops | La Vista, NE,
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Maximized customer satisfaction by handling customer email and telephone interactions.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
02/2018 to 03/2020OwnerKroger | Thornton, CO,
Adhered to all company food, safety, quality and sanitation policies.
Responded to customer concerns efficiently, accurately and with detailed information.
Established and managed effective controls for labor and inventory costs.
Assessed employee schedules for effectiveness and approved all timesheets.
Reconciled daily transactions, balanced cash bags and deposited company's earnings at bank.
Completed reports outlining meal numbers, service efficiency and various contributing costs.
Prepared and led food service training programs to teach staff various tasks.
Efficiently resolved problems or concerns to satisfaction of all involved parties.
Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
03/1989 to 02/1990Flight AttendantEndeavour Air | Jamaica, NY,
Offered answers to passengers' questions and resolved issues that arose during flights.
Followed safety, passenger and supply pre-flight checklists.
Dealt with mechanical and passenger emergencies according to standards.
Instructed passengers on safety and emergency procedures and answered questions related to flight.
Kept cabin neat, clean and professional in appearance.
Directed junior team members in proper duties and company regulations.
Restocked and organized food, beverage and passenger items inventory.
Helped guests locate seats and stow luggage in appropriate locations.
Managed refreshments cart at scheduled intervals to give passengers food and beverages.
Handed out headphones, blankets and other items to passengers as requested.
Followed company regulations and rules promoting safe environment for both travelers and employees.
Enforced lost and found procedures whenever missing items were located.
09/1988 to 01/1989Travel AgentAtlas World Group, Inc. | Oakville, CA,
Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
Handled travel arrangements for groups, couples, executives and special needs clients.
Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
Asked open-ended questions to best understand client needs and determine best travel offerings.
Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians and business executives.
Communicated security issues and protocols to clients traveling to unstable countries or locations.
Achieved top satisfaction, retention and referral rankings on consistent basis.
Explained security issues and protocols with individuals traveling to highly insecure areas like Panama.
Education and Training
Expected in 05/2004Bachelor of Science | PsychologyHouston Baptist University, Houston, TX, GPA:
Expected in 05/2004Bachelor of Science | CommunicationsHouston Baptist University, Houston, TX, GPA:
Expected in 08/1987Travel Certification | Tourism And Travel ManagementSystemOne Travel Academy, Houston, TX, GPA:
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