A skilled and experienced quality engineer with expertise in competitive technical and team management. In-depth experience of regulatory compliance, quality engineering statistical analysis, quality improvements and strategic planning. Looking for a challenging position to utilize my strengths and abilities in the mentioned field. I want to be part of a company that offers: an opportunity for professional growth, advancement, and challenges both individuals and teams to do their best work.
proven Quality leader with over 10 years of experience in leading successful
teams to achieve and exceed quality performance expectations. I have excelled in every position and
continued to grow and manage additional responsibilities all throughout my
career. I am committed to performance and
driven by new challenges.
Customer Quality Engineer, 03/2014 to Current Johnson Controls Inc. – Northwood, OH
Responsible for resolving
Customer issues through hands-on process investigation and analysis.
Resolve customer issues with a high
sense of urgency through customer interaction, facilitating team participation
& effective root cause analysis.
Track and monitor OEM ppm
performance and ensure appropriate corrective actions are taken concerning
exact complaints from Customer.
to Customer assembly plants for audits & project reviews.
Coordinate production related
corrective actions for root cause and corrective action completion.
new approaches to solve problems identified during quality activities.
defective components & worked with suppliers on corrective action measures.
Support implementation (read across)
of the best practices and new lessons learned.
Led weekly quality meetings with
salary team to provide updates on quality issues and continuous improvement
Present weekly reports to upper
level management on previous weeks quality & production status.
Addresses internal line concerns by
reviewing line rejects and working with core team to resolve the issues
monthly warranty part reviews with the customer.
warranty returned parts, provides feedback to the warranty group through the
warranty report, writes corrective actions for nonconforming parts.
Investigate history of each warranty
warranty part analysis with internal and external suppliers.
Interface with plants to discuss warranty returns and improve overall
quality. Expediently tracked, compiled, investigated, and reported on warranty
with customers monthly to discuss possible warranty trends.
in weekly program -SDT review of Warranty, Quality, and Engineering issues.
Manage 8 customer on-site Liaisons
Customer Liaison, 07/2005 to 03/2014 Johnson Controls Inc. – Northwood, OH
Attends CPA/CFA meetings -Evaluate results of customer product audits and
providing feedback to the organization (e.g. production, engineering etc.)
Assure that all Quality activities are performed according BOS-, TS 16
949-, ISO 9000 standards and specific customer requirements.
Support customer regarding corrective
and preventive actions follow ups, verification and releases of corrective
actions.Produces and maintains reports necessary for further analysis, on
Monitors product delivered to customer
Respond to customer needs by his/her presence and by following all the activities in
the customer production that have or may have some influence on production.
Production, 01/2001 to 07/2005 Johnson Controls Inc. – Northwood, OH
Production (IP/Seat Assembly lines)
Quality (Quality Auditor)
Materials (Material Handler/Docks)
High School Diploma: 2000 Bedford - Temperance, MI