Customer Quality Engineer Resume Example
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CUSTOMER QUALITY ENGINEER
Professional Objective
A skilled and experienced quality engineer with expertise in competitive technical and team management. In-depth experience of regulatory compliance, quality engineering statistical analysis, quality improvements and strategic planning. Looking for a challenging position to utilize my strengths and abilities in the mentioned field. I want to be part of a company that offers: an opportunity for professional growth, advancement, and challenges both individuals and teams to do their best work.
Professional Summary
A
proven Quality leader with over 10 years of experience in leading successful
teams to achieve and exceed quality performance expectations. I have excelled in every position and
continued to grow and manage additional responsibilities all throughout my
career. I am committed to performance and
driven by new challenges.
Skills
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Work History
Customer Quality Engineer, 03/2014 to Current
Abb Ltd – Tulsa , OK
Abb Ltd – Tulsa , OK
- Responsible for resolving Customer issues through hands-on process investigation and analysis.
- Resolve customer issues with a high sense of urgency through customer interaction, facilitating team participation & effective root cause analysis.
- Track and monitor OEM ppm performance and ensure appropriate corrective actions are taken concerning exact complaints from Customer.
- Travel to Customer assembly plants for audits & project reviews.
- Coordinate production related corrective actions for root cause and corrective action completion.
- Develop new approaches to solve problems identified during quality activities.
- Troubleshoot defective components & worked with suppliers on corrective action measures.
- Support implementation (read across) of the best practices and new lessons learned.
- Led weekly quality meetings with salary team to provide updates on quality issues and continuous improvement items.
- Present weekly reports to upper level management on previous weeks quality & production status.
- Addresses internal line concerns by reviewing line rejects and working with core team to resolve the issues promptly.
- Attends monthly warranty part reviews with the customer.
- Analyzes warranty returned parts, provides feedback to the warranty group through the warranty report, writes corrective actions for nonconforming parts.
- Investigate history of each warranty claim.
- Manage warranty part analysis with internal and external suppliers.
- Interface with plants to discuss warranty returns and improve overall quality. Expediently tracked, compiled, investigated, and reported on warranty claims.
- Meet with customers monthly to discuss possible warranty trends.
- Participate in weekly program -SDT review of Warranty, Quality, and Engineering issues.
- Manage 8 customer on-site Liaisons
Customer Liaison, 07/2005 to 03/2014
Apria Healthcare – Wilmington , NC
Apria Healthcare – Wilmington , NC
- Attends CPA/CFA meetings -Evaluate results of customer product audits and providing feedback to the organization (e.g. production, engineering etc.)
- Assure that all Quality activities are performed according BOS-, TS 16 949-, ISO 9000 standards and specific customer requirements.
- Support customer regarding corrective and preventive actions follow ups, verification and releases of corrective actions.Produces and maintains reports necessary for further analysis, on rejected components.
- Monitors product delivered to customer
- Respond to customer needs by his/her presence and by following all the activities in the customer production that have or may have some influence on production.
Production, 01/2001 to 07/2005
Pizza Hut – Stuarts Draft , VA
Pizza Hut – Stuarts Draft , VA
- Production (IP/Seat Assembly lines)
- Quality (Quality Auditor)
- Materials (Material Handler/Docks)
Education
High School Diploma: 2000
Bedford - City, State
Bedford - City, State
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Resume Overview
School Attended
- Bedford
Job Titles Held:
- Customer Quality Engineer
- Customer Liaison
- Production
Degrees
- High School Diploma : 2000
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