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Customer Quality Engineer Resume Example

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CUSTOMER QUALITY ENGINEER
Professional Objective
A skilled and experienced quality engineer with expertise in competitive technical and team management. In-depth experience of regulatory compliance, quality engineering statistical analysis, quality improvements and strategic planning. Looking for a challenging position to utilize my strengths and abilities in the mentioned field. I want to be part of a company that offers: an opportunity for professional growth, advancement, and challenges both individuals and teams to do their best work.
Professional Summary
A proven Quality leader with over 10 years of experience in leading successful teams to achieve and exceed quality performance expectations. I have excelled in every position and continued to grow and manage additional responsibilities all throughout my career. I am committed to performance and driven by new challenges.
Skills
  • MS Project & MS Office
  • Quality Auditing
  • Statistical Process Controls (SPC)
  • Scrap Reduction & Output Increase
  • Lean Manufacturing Operations
  • Lean Quality Tools (FMEA, Pareto Charts, Fishbone Diagrams, Six Sigma 5S, 8D Methodology)
  • Greenbelt Training
  • Kaizen Training
  • Process Development & Improvement
Work History
Customer Quality Engineer, 03/2014 to Current
Johnson Controls Inc. – Northwood, OH
  • Responsible for resolving Customer issues through hands-on process investigation and analysis.
  • Resolve customer issues with a high sense of urgency through customer interaction, facilitating team participation & effective root cause analysis.
  • Track and monitor OEM ppm performance and ensure appropriate corrective actions are taken concerning exact complaints from Customer.
  • Travel to Customer assembly plants for audits & project reviews.
  • Coordinate production related corrective actions for root cause and corrective action completion.
  • Develop new approaches to solve problems identified during quality activities.
  • Troubleshoot defective components & worked with suppliers on corrective action measures.
  • Support implementation (read across) of the best practices and new lessons learned.
  • Led weekly quality meetings with salary team to provide updates on quality issues and continuous improvement items.
  • Present weekly reports to upper level management on previous weeks quality & production status.
  • Addresses internal line concerns by reviewing line rejects and working with core team to resolve the issues promptly.
  • Attends monthly warranty part reviews with the customer.
  • Analyzes warranty returned parts, provides feedback to the warranty group through the warranty report, writes corrective actions for nonconforming parts.
  • Investigate history of each warranty claim.
  • Manage warranty part analysis with internal and external suppliers.
  • Interface with plants to discuss warranty returns and improve overall quality. Expediently tracked, compiled, investigated, and reported on warranty claims.
  • Meet with customers monthly to discuss possible warranty trends.
  • Participate in weekly program -SDT review of Warranty, Quality, and Engineering issues.
  • Manage 8 customer on-site Liaisons
Customer Liaison, 07/2005 to 03/2014
Johnson Controls Inc. – Northwood, OH
  • Attends CPA/CFA meetings -Evaluate results of customer product audits and providing feedback to the organization (e.g. production, engineering etc.)
  • Assure that all Quality activities are performed according BOS-, TS 16 949-, ISO 9000 standards and specific customer requirements.
  • Support customer regarding corrective and preventive actions follow ups, verification and releases of corrective actions.Produces and maintains reports necessary for further analysis, on rejected components.
  • Monitors product delivered to customer
  • Respond to customer needs by his/her presence and by following all the activities in the customer production that have or may have some influence on production.
Production, 01/2001 to 07/2005
Johnson Controls Inc. – Northwood, OH
  • Production (IP/Seat Assembly lines)
  • Quality (Quality Auditor)
  • Materials (Material Handler/Docks)
Education
High School Diploma: 2000
Bedford - Temperance, MI
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Resume Overview

Companies Worked For:

  • Johnson Controls Inc.

School Attended

  • Bedford

Job Titles Held:

  • Customer Quality Engineer
  • Customer Liaison
  • Production

Degrees

  • High School Diploma : 2000

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