Customer Host Resume Example
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CUSTOMER HOST
Professional Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Work History
Promedica Senior Care - Customer HostMilton , WA09/2020 - 01/2021
- Greeted incoming customers and provided directions to different store locations.
- Monitored incoming and outgoing guests for signs of suspicious behavior.
- Kept entryways clean, neat and free of hazards such as excess water.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
First Transit - Weekend ReceptionistBerlin , CT05/2017 - 01/2019
- Kept reception area clean and neat to give visitors positive first impression.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Novo Building Products - ClerkAnn Arbor , MI03/2017 - 01/2018
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered questions about store policies and concerns to support positive customer experiences.
- Educated customers on promotions to enhance sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked prices for customers and processed items sold by scanning barcodes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Counted cash in register drawer at beginning and end of shift.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Walmart - CashierCity , STATE11/2014 - 05/2015
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers by answering questions and fulfilling requests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Counted cash in register drawer at beginning and end of shift.
- Answered questions about store policies and concerns to support positive customer experiences.
- Checked prices for customers and processed items sold by scanning barcodes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Skills
- Loss prevention
- Customer directing
- Restocking skills
- Security support
- Bag inspections
- Store opening and closing
- Product and service sales
- Cash Handling
- Payment processing
- Stocking and replenishing
- Reading comprehension
- Basic math
- Interpersonal Communication
- Planning and Coordination
- Responsible
- Pharmaceutical sales and services
- Medicare and Medicaid process
- Prepare bubble packs
- Drug utilization review
- Drug inventory management
- Processing payments
- Pharmacy and customer records management
- Updating Medication Histories
- Stocking Shelves
- Receiving Incoming Supplies
- FDA Drug Safety Guidelines
- Intravenous Admixture Preparation
- Drug Storage Procedures
- Confidentiality and HIPAA
- Assisting Pharmacists
- Advanced Math Skills
- Drug Safety
- Insurance Knowledge
- Typing Medication Labels
- Answering Customer Questions
- Medication Therapy Management
- HIPAA
- Staff Development
- Medication dispensing
- Patient education and counseling
- Patient confidentiality
- Team collaboration
- Secure storage of medications
- Interpreting orders
Education
12/2014Louisiana Delta Community CollegeCityGED
Expected in 04/2021Unitech Training Academy - West MonroeCityCPhT: Pharmacy Technician
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Resume Overview
School Attended
- Louisiana Delta Community College
- Unitech Training Academy - West Monroe
Job Titles Held:
- Customer Host
- Weekend Receptionist
- Clerk
- Cashier
Degrees
- GED
CPhT : Pharmacy Technician
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