Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Personable and responsible Cashier with three years in retail and customer service. Solid team player with upbeat, positive attitude.
Customer service expert
Adaptive team player
Strong organizational skills
Active listening skills
Top sales performer
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Assisted in the managing of the company database and verified, edited and modified members' information.
Customer HostWal- Mart － Hattiesburg , Ms/39402Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Worked as a team member performing cashier duties, product assistance and cleaning.
07/2014 to 08/2016
Cashier / ManagerSweet Peppers Deli － Hattiesburg, Ms/39402Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency call-outs. Assisted customers with store and product complaints.
01/2013 to 07/2014
CashierPetSmart － Hattiesburg , Ms/39402Trained numerous new employees quarterly. Worked as a team member performing cashier duties, product assistance and cleaning. Cross-trained and provided back-up for other customer service representatives when needed. Achieved high sales percentage with consultative, value-focused customer service approach. Expressed appreciation and invited customers to return to the store.
High School Diploma: General Studies Oak Grove High School － Hattiesburg, Ms/39402, United States