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Customer Health Care Billing Representative Resume Example

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CUSTOMER HEALTH CARE BILLING REPRESENTATIVE
Professional Summary

Hardworking Customer Service Representative with 12 years of experience working in all areas of Customer Service. Trained in project and time management with extensive knowledge of Customer Service Billing and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Skills
  • Call center customer service
  • Call center experience
  • Call center environments
  • Healthcare experience
  • Answering calls
  • Call etiquette understanding
  • Call center operations
  • Inbound phone calls
  • Logging call information
  • Respiratory healthcare equipment
  • Healthcare regulations
  • Call routing
  • Documenting calls
  • Healthcare operations
  • Representative experience
  • Reminder calls
  • Outbound and inbound calls
  • Call forwarding
  • Maintaining call metrics
  • Collection calls
  • Healthcare ethics
  • Healthcare coding
  • Healthcare billing
  • Escalated calls management
Work History
10/2016 - 03/2017Customer Health Care Billing Representative | Patient Account Services - Houston, Texas
  • Applied more than 60-80 payments per week.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Verified accuracy of accounts payable payments, resulting in reduction of payment errors and check reissues.
  • Generated financial statements and reports detailing accounts receivable status
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Performed targeted collections on past due accounts aged over 90-180 days.
02/2014 - 10/2016Customer Service Representative | Westpark Communications - Houston, Texas
  • Responded to customer requests for products, services and company information.
  • Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered constant flow of customer calls.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended Products and billing plans to customers, thoroughly explaining details.
  • Educated customers on promotions to enhance sales.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
08/2009 - 12/2013Customer Service Representative | T-Mobile US Inc. - Springfield, Missouri
  • Cross-trained and provided back up for customer service managers.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Trained new personnel regarding company operations, policies and services.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Followed up with customers about resolved issues and completed questions and follow-ups to maintain high standards of customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Recorded actions taken, issues resolved and Billing information to effectively manage customer accounts.
  • Scored top 10% of employees for successful Customer Service , One and done!
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promised best prices for Equipment and Plans customer services and maintained accuracy when determining quotes.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Handled high-volume paperwork and collaborated with Insurance and Tech Support department to resolve invoicing and shipping problems.
Education
Ozark Technical College, Springfield MOSome College (No Degree): Nursing Education
05/1988Turner High SchoolHigh School Diploma:
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Resume Overview

Companies Worked For:

  • Patient Account Services
  • Westpark Communications
  • T-Mobile US Inc.

School Attended

  • Ozark Technical College
  • Turner High School

Job Titles Held:

  • Customer Health Care Billing Representative
  • Customer Service Representative

Degrees

  • Some College (No Degree) : Nursing Education
    High School Diploma :

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