customer experinece trainer resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service Industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Courteous with Strong Service Mindset
Understanding Customer Needs
POS Systems and Ordering Platforms
Learning Techniques
Corrective Action Planning
Online Class Teaching
Work History
Customer Experinece Trainer, 11/2019 - Current Southeast Alaska Regional Health Consortium – Angoon, AK,
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Recommended products to customers, thoroughly explaining details.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Met customer call guidelines for service levels, handle time and productivity.
Educated customers about billing, payment processing and support policies and procedures.
Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Delivered prompt service to prioritize customer needs.
Actively listened to customers' requests, confirming full understanding before addressing concerns
Resolved problems, improved operations and provided exceptional service
Resolved conflicts and negotiated mutually beneficial agreements between parties
Improved operations through consistent hard work and dedication
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Carried out day-to-day duties accurately and efficiently
Used coordination and planning skills to achieve results according to schedule
Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Sell Associate Third Key , 11/2018 - 01/2020 Land O' Lakes – Palm Beach Gardens, FL,
Provided positive first impressions to welcome existing, new and potential customers.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Prepared merchandise for sales floor by pricing or tagging.
Maintained customer satisfaction with quick and professional handling of product returns.
Increased sales by offering advice on purchases and promoting additional products.
Processed product returns and assisted customers with other selections.
Achieved perfect attendance and on-time record.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Maintained records related to sales, returns and inventory availability.
Certified Nursing Assistant, 03/2017 - 05/2017 Ridge Medical Center – City, STATE,
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Facilitated personal hygiene management, feeding and ambulation.
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Customer Service Representative, 09/2014 - 03/2017 SYKES – City, STATE,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Updated account information to maintain customer records.
Answered customer telephone calls promptly to avoid on-hold wait times.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Recorded account information to open new customer accounts.
Recommended products to customers, thoroughly explaining details.
Answered product and service questions, suggesting other offerings to attract potential customers.
Responded to customer requests for products, services and company information.
Collected and analyzed customer information to prepare product or service reports.
Processed customer adjustments to maintain financial accounts.
Promptly responded to inquiries and requests from prospective customers.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Investigated and resolved customer inquiries and complaints quickly.
Educated customers about billing, payment processing and support policies and procedures.
Delivered prompt service to prioritize customer needs.
Resolved Technical issues over phone with 10-15 customers daily.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Cross-trained and provided backup support for organizational leadership.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 75%.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Associate of Science: Occupational Science, Expected in 02/2009 - Le Condon Bleu College of Culinary Arts - Georgia - Georgia , GPA: Status -
Certifications
Customer Experience Trainer Teleperformace Two years and four months
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