customer experience supervisor resume example with 14+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Talented Customer Support Manager offering expertise in resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities through [Action]. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Skills
Training programs
Leadership development
Customer outreach
Driving business growth
Team building
Team management
Decision-making
Organization
Computer skills
Problem resolution
Friendly, positive attitude
Microsoft Office
Education and Training
Fresno City Collage Fresno, CAExpected in ā ā:Criminal Justice - GPA:
Business Productivoty GroupFresno, CAExpected in 03/2004 ā āCertificate of Completion:Micro Soft Word And Entry Data - GPA:
Experience
The Tjx Companies, Inc. - Customer Experience Supervisor Littleton, CO, 04/2014 - Current
Assisted customers with returning items and understanding applicable policies.
Managed check-out operations and upheld high standards of customers service.
Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
Answered questions and informed customers of current sales and promotions.
Consistently met service team sales targets and call handling quotas consistently.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Replenished shelves to maintain adequate merchandise levels.
Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
Analyzed reports on improvements to improving efficiency.
Excelled in exceeding daily credit card application goals.
Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Hired, trained, supervised and motivated team of 30 retail professionals to provide knowledgeable and fast service to every guest.
Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Advance Auto Parts - Key Holder Bristol, VA, 10/2006 - 02/2014
Supervised bank deposits and security procedures to support store opening and closing.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
Developed product knowledge expertise and drove revenue growth by understanding features and benefits in full.
Protected store assets by assisting with audits, routine cycle counts and physical inventory.
Compiled weekly monetary reports and records for store managers.
Monitored customer traffic to determine appropriate staffing and create customer engagement strategies.
Operated cash register.
Performed store opening and closing tasks to comply with preset store operations guidelines.
Coached and mentored coworkers in proven sales techniques to facilitate more customer purchases and higher store revenues.
Us Storage Centers - Assistant Manager Santa Ana, CA, 09/2012 - 01/2013
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Supported sales management initiatives to optimize business development.
Enhanced sales by implementing merchandising and promotional improvements.
Oversaw team development according to industry service standards to further customer loyalty.
Developed training, assessment and performance monitoring programs to coach and mentor employees.
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