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Customer Experience Specialist Level 3 Priority Department Resume Example

Resume Score: 80%

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CUSTOMER EXPERIENCE SPECIALIST LEVEL 3 PRIORITY DEPARTMENT
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I feel it is crucial to demonstrate the importance of my job duties and expectations by being consistent, hardworking and highly motivated.
Core Strengths
  • Customer service
  • Time Management
  • Active listening 
  • Client relations
  • Creative problem solving
  • Data entry
  • Documentation
  • Critical thinking
Accomplishments
  • Assisted new hires as floor support with tasks that pertained to their jobs assisting customers issues when they called in. 
  • Participated in and completed a six month course in the Future Leadership Development Program with Comcast learning ways of managing time, how to become a leader and succeed within the company. 
  • Worked with other peers on an assigned project on ways of improving the Net Promoter Score within the company.
​
Work Experience
08/2016 to Current
Customer Experience Specialist Level 3 Priority DepartmentCompany Name - City, State
  • Inbound calls with first 90-day customers on new services.
  • Educate customers on products and services. 
  • Resolve equipment issues with all three levels of service when customers call in with problems pertaining to their modems, cable boxes and phone services. 
  • Address billing questions and concerns on customers' bill inquiries.
07/2015 to 08/2016
Customer Experience Specialist Level 1 & 2 Video Repair DepartmentCompany Name - City, State
  • Resolve equipment issues when customers call in with problems pertaining to their cable boxes and remotes. 
  • Educated customers on products and services. 
  • De-escalate calls to address the concerns of customers' issues.    
  • Upgrade customers' accounts to new packages or add lines of business to the account. 
  • Address billing questions and concerns with customers' bill inquiries.
  • Cross-trained and provided floor support when needed for new hires.
05/2005 to 07/2015
WarehouseCompany Name - City, State
  • Sorting of incoming merchandise.
  • Prepare customer/distributor orders for shipment.
  • Lead assistant for a retail location at the Eastern States Exposition.
  • Clerical work as needed.
11/2013 to 04/2015
Customer ServiceCompany Name - City, State
  • Greeted and assisted customers.
  • Served as key holder for opening and closing the store.
  • Maintained cleanliness of stock room and store displays.
  • Designed displays to make store interactive, engaging and reassuring.
Educational Background
1986
High School Diploma: Business ManagementCommerce High - City, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Commerce High

Job Titles Held:

  • Customer Experience Specialist Level 3 Priority Department
  • Customer Experience Specialist Level 1 & 2 Video Repair Department
  • Warehouse
  • Customer Service

Degrees

  • High School Diploma : Business Management

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