Customer Experience Specialist Level 3 Priority Department Resume Example Company Name

CUSTOMER EXPERIENCE SPECIALIST LEVEL 3 PRIORITY DEPARTMENT

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I feel it is crucial to demonstrate the importance of my job duties and expectations by being consistent, hardworking and highly motivated.

Core Strengths

Customer service
Time Management
Active listening
Client relations

Creative problem solving
Data entry
Documentation
Critical thinking

Accomplishments

Assisted new hires as floor support with tasks that pertained to their jobs assisting customers issues when they called in.
Participated in and completed a six month course in the Future Leadership Development Program with Comcast learning ways of managing time, how to become a leader and succeed within the company.
Worked with other peers on an assigned project on ways of improving the Net Promoter Score within the company.

Work Experience

08/2016 to Current

Customer Experience Specialist Level 3 Priority DepartmentCompany Name － City, State

Inbound calls with first 90-day customers on new services.
Educate customers on products and services.
Resolve equipment issues with all three levels of service when customers call in with problems pertaining to their modems, cable boxes and phone services.
Address billing questions and concerns on customers' bill inquiries.

07/2015 to 08/2016

Customer Experience Specialist Level 1 & 2 Video Repair DepartmentCompany Name － City, State

Resolve equipment issues when customers call in with problems pertaining to their cable boxes and remotes.
Educated customers on products and services.
De-escalate calls to address the concerns of customers' issues.
Upgrade customers' accounts to new packages or add lines of business to the account.
Address billing questions and concerns with customers' bill inquiries.
Cross-trained and provided floor support when needed for new hires.

05/2005 to 07/2015

WarehouseCompany Name － City, State

Sorting of incoming merchandise.
Prepare customer/distributor orders for shipment.
Lead assistant for a retail location at the Eastern States Exposition.
Clerical work as needed.

11/2013 to 04/2015

Customer ServiceCompany Name － City, State

Greeted and assisted customers.
Served as key holder for opening and closing the store.
Maintained cleanliness of stock room and store displays.
Designed displays to make store interactive, engaging and reassuring.

Educational Background

1986

High School Diploma: Business ManagementCommerce High － City, State

Resume Overview

School Attended

Commerce High

Job Titles Held:

Customer Experience Specialist Level 3 Priority Department
Customer Experience Specialist Level 1 & 2 Video Repair Department
Warehouse
Customer Service

Degrees

High School Diploma : Business Management

Customer Experience Specialist Level 3 Priority Department Resume Example

Resume Score: 80%

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