customer experience specialist resume example with 10+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality and spirits ecommerce industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Creative Problem Solving
Building Customer Trust and Loyalty
Upbeat and Positive Personality
Data Entry and Maintenance
POS Systems and Ordering Platforms
Calm and Professional Under Pressure
Responding to Difficult Customers
Understanding Customer Needs
Efficient and Detail-Oriented
Courteous with Strong Service Mindset
LiveChat Messaging
Computer Proficiency
Education
WESTERN CONNECTICUT STATE UNIVERSITYDanbury, CT, Expected in 12/2016 ā āBachelor of Arts (BA):Psychology, Justice and Law Administration - GPA:
Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
Documented customer interactions in internal database to maintain customer service history details.
Utilized telephone, online chat and email platforms to deliver outstanding customer service.
Responded to high volume of incoming calls, emails and chats utilizing listening and communication skills to identify customer problems, needs and opportunities.
Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Managed timely and effective replacement of damaged or missing products.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Followed up with customers about resolved issues to maintain high standards of customer service.
Trained new personnel regarding company operations, policies and services.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Educated customers about billing, payment processing and support policies and procedures.
Investigated and resolved customer inquiries and complaints quickly.
Implemented and developed customer service training processes.
Cross-trained and backed up other customer service managers.
Bensenville School District - Patient Financial Services Reimbursement Analyst Bensenville, IL, 07/2019 - 07/2021
Distributed insurance correspondences to insurance follow up
Deposit patient and insurance payments into JP Morgan to be posted to the correct accounts
Analyzed HIPAA compliant patient authorizations in order to forward itemized bills that were being requested
Post payments from daily batches into correct patient and insurance accounts
Apply payments received to appropriate accounts
Analyze overpayments and refund as necessary
Run weekly reports pertaining to refunding insurance and patient credits
BISCOTTIS RISTORANTE - Restaurant Support City, STATE, 08/2011 - 07/2021
My duties are to assist with the general needs of the restaurant
As an experienced, longtime employee I work in many capacities to ensure the overall high expectations of the restaurant are met
My responsibilities include but are not limited to the following:
Demonstrate genuine hospitality while greeting and establishing rapport with guests
Guides guests to their tables and demonstrate knowledge of the restaurant and menus
Train new employees on guest service expectations, safety procedures, proper food handling and restaurant protocol
Answer a high volume of phone calls with proper etiquette and efficiency
Answer guest questions and propose a resolution quickly
Buss, clear, clean and set tables to assist support staff
Proactively prepare for large parties and reservations
Assisted bar staff and delivery orders as needed
Worked at large off-site catering events
Manage opening and closing
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Identified team weak points and implemented corrective actions to resolve concerns.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Prepared for and executed new menu implementations.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
CONSOLIDATED SCHOOL - Kindergarten Paraprofessional City, STATE, 03/2017 - 06/2019
Assisted the classroom teacher with academic support, along with making sure the students stayed on task
Assisted students who needed a little more academic support
Helped monitor students progress in their academics
Led small groups to help students with their reading, writing and mathematics
Observed and assessed student performance and charted progress.
Instructed children between ages 4 and 8 on mathematical basics.
Played games with students to increase understanding of subjects.
Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
Helped teacher prepare instructional material and displays.
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