Marketing/Customer Experience Specialist with a background in customer service, restaurant and hospitality, B2B sales and account management. I am also a freelancer with digital and graphic design with company rebranding within the DFW metroplex.
Skills
Excel
Adobe Acrobat
Sprinklr
Budgeting
Content Supervisor
Conversion
Answer phones
Vendor relations
Client relations
Event Planning
Coordinate Meetings
Excel
Outlook
Social Media Management
MS Office
Photoshop
B2B Sales
Yardi
CRM analyst (1 year)
Customer service experience
Copy Writer
Organize trade shows
Food and Hospitality
Customer Experience
Graphic Design
Digital Design
Inventory
Schedule Coordination
Budgets
Work History
Customer Experience Specialist, 12/2019 - Current Salesforce.Com, Inc. – Chicago, IL,
Responded to customer requests for services and company information.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Effective liaison between customers and internal departments.
Implemented and developed customer service training processes.
Promptly responded to inquiries and requests from prospective customers.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
Creating leads and qualifying based on eligibility through CRM
Review potential markets and conversion rates for expansion with marketing manager
Production Coordinator/Account Manager, 07/2019 - 11/2020 Imaginuity – City, STATE,
Manage account for Cinepolis, HomeVestors through Printabilities (a division of Calise Partners).
This includes managing all communications with chief marketing representatives for both clients and manage incoming orders with clients and vendors.
Keep track of monthly/quarterly revenue.
Maintain sales performance and client relations.
Organized promotional events and interacted with community to increase sales volume.
Responsible for portal design and template design to showcase demos for new prospects.
Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
Coordinate with vendors for all orders and marketing/advertising materials.
Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Assist Executive Director with over 100+ clients (healthcare marketing, property management, commercial real estate, etc) regarding marketing, advertising, portal design and vendor relations as well as my own accounts I managed.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Coordinate meetings with new prospects and present demos with Account Executives
Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
Community Assistant/Leasing Agent, 09/2018 - 07/2019 The Arlie - American Campus Communities – City, STATE,
Manage tour for property Receive money order/check for property Review/sign leases for residents.
Manage/coordinate all leasing paperwork and successfully submit required documentation needed for the property
Walkthrough property for maintenance issues
On call after hours for property/residents
Manage tabling events for ACC through UTA Athletics at
basketball games and volleyball games
Answer phones and follow up with potential residents
Coordinate monthly events with staff and residents
Manage social media for The Arlie (Instagram, snapchat, twitter,
tc.). Knowledge with Sprinklr.
Manage tour for property
Receive money order/check for property
Review/sign leases for residents
Server, Bartender, and Event Coordinator, 07/2014 - 08/2016 Bone Daddy's House Of Smoke – City, STATE,
Server for 2 years, Bartender for 1.5 years and Event Coordinator for 1 year for opening locations within the state of Texas
Engage with customer from the moment they walk in to the
moment they leave
Maintain section and side work during/after shift
Maintain customer satisfaction throughout every shift
Coordinated events for Arlington location as well as Dallas and
Denton
Opened the Denton location and coordinated social media content and tabling events
Managed incoming revenue through sales
Maintained inventory and stock
Education
Bachelors: Marketing And Management, Expected in 12/2021 - Dallas Baptist University - Dallas, TX, GPA:
Currently attending DBU to pursue a Bachelors degree in Marketing and Management. Awarded the Christian service and Patriot scholarships to help pursue my education.
Certificate in Graphic: Design, Expected in 04/2021 - Full Sail University - Winter Park, FL, GPA:
Currently attending Full Sail as a full time student for the Graphic Design program, Honors Program and Marketing organization.
Accomplishments
Alpha Chi Omega — Sorority I am a collegiate member of Alpha Chi Omega and now alumnae.
I’ve helped organize philanthropies within UTA and outside including our annual 5K in the spring and Casino Night held in the fall.
Worked along side with VP of Recruitment and have helped coordinate spring and fall recruitment.
Participated in numerous tabling events for Alpha Chi Omega and UTA.
Ameri Corps — Voluntary Civil Society Program I have worked with Ameri Corps through Boys and Girls Club with helping coordinate educational programs for children ages 4 - 18.
I worked with Boys and Girls for 2 years during the summer full time.
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