Customer Experience Specialist resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Marketing/Customer Experience Specialist with a background in customer service, restaurant and hospitality, B2B sales and account management. I am also a freelancer with digital and graphic design with company rebranding within the DFW metroplex.

  • Excel
  • Adobe Acrobat
  • Sprinklr
  • Budgeting
  • Content Supervisor
  • Conversion
  • Answer phones
  • Vendor relations
  • Client relations
  • Event Planning
  • Coordinate Meetings
  • Excel
  • Outlook
  • Social Media Management
  • MS Office
  • Photoshop
  • B2B Sales
  • Yardi
  • CRM analyst (1 year)
  • Customer service experience
  • Copy Writer
  • Organize trade shows
  • Food and Hospitality
  • Customer Experience
  • Graphic Design
  • Digital Design
  • Inventory
  • Schedule Coordination
  • Budgets
Work History
Customer Experience Specialist, 12/2019 - Current
Salesforce.Com, Inc. Chicago, IL,
  • Responded to customer requests for services and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Effective liaison between customers and internal departments.
  • Implemented and developed customer service training processes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
  • Creating leads and qualifying based on eligibility through CRM
  • Review potential markets and conversion rates for expansion with marketing manager
Production Coordinator/Account Manager, 07/2019 - 11/2020
Imaginuity City, STATE,
  • Manage account for Cinepolis, HomeVestors through Printabilities (a division of Calise Partners).
  • This includes managing all communications with chief marketing representatives for both clients and manage incoming orders with clients and vendors.
  • Keep track of monthly/quarterly revenue.
  • Maintain sales performance and client relations.
  • Organized promotional events and interacted with community to increase sales volume.
  • Responsible for portal design and template design to showcase demos for new prospects.
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
  • Coordinate with vendors for all orders and marketing/advertising materials.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Assist Executive Director with over 100+ clients (healthcare marketing, property management, commercial real estate, etc) regarding marketing, advertising, portal design and vendor relations as well as my own accounts I managed.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Coordinate meetings with new prospects and present demos with Account Executives
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
Community Assistant/Leasing Agent, 09/2018 - 07/2019
The Arlie - American Campus Communities City, STATE,
  • Manage tour for property Receive money order/check for property Review/sign leases for residents.
  • Manage/coordinate all leasing paperwork and successfully submit required documentation needed for the property
  • Walkthrough property for maintenance issues
  • On call after hours for property/residents
  • Manage tabling events for ACC through UTA Athletics at
    basketball games and volleyball games
  • Answer phones and follow up with potential residents
  • Coordinate monthly events with staff and residents
  • Manage social media for The Arlie (Instagram, snapchat, twitter,
    tc.). Knowledge with Sprinklr.
  • Manage tour for property
  • Receive money order/check for property
  • Review/sign leases for residents
Server, Bartender, and Event Coordinator, 07/2014 - 08/2016
Bone Daddy's House Of Smoke City, STATE,
  • Server for 2 years, Bartender for 1.5 years and Event Coordinator for 1 year for opening locations within the state of Texas
  • Engage with customer from the moment they walk in to the
    moment they leave
  • Maintain section and side work during/after shift
  • Maintain customer satisfaction throughout every shift
  • Coordinated events for Arlington location as well as Dallas and
  • Opened the Denton location and coordinated social media content and tabling events
  • Managed incoming revenue through sales
  • Maintained inventory and stock
Bachelors: Marketing And Management, Expected in 12/2021
Dallas Baptist University - Dallas, TX,

Currently attending DBU to pursue a Bachelors degree in Marketing and Management. Awarded the Christian service and Patriot scholarships to help pursue my education.

Certificate in Graphic: Design, Expected in 04/2021
Full Sail University - Winter Park, FL,

Currently attending Full Sail as a full time student for the Graphic Design program, Honors Program and Marketing organization.

  • Alpha Chi Omega — Sorority I am a collegiate member of Alpha Chi Omega and now alumnae.
  • I’ve helped organize philanthropies within UTA and outside including our annual 5K in the spring and Casino Night held in the fall.
  • Worked along side with VP of Recruitment and have helped coordinate spring and fall recruitment.
  • Participated in numerous tabling events for Alpha Chi Omega and UTA.
  • Ameri Corps — Voluntary Civil Society Program I have worked with Ameri Corps through Boys and Girls Club with helping coordinate educational programs for children ages 4 - 18.
  • I worked with Boys and Girls for 2 years during the summer full time.

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Resume Overview

School Attended

  • Dallas Baptist University
  • Full Sail University

Job Titles Held:

  • Customer Experience Specialist
  • Production Coordinator/Account Manager
  • Community Assistant/Leasing Agent
  • Server, Bartender, and Event Coordinator


  • Bachelors
  • Certificate in Graphic

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