LiveCareer-Resume

customer experience specialist resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Self-motivated professional, with a diverse knowledge in connecting with clients to meet complex business needs, drive growth, build retention, and promote satisfaction. Knowledgeable and skilled at meeting and exceeding sales targets, with a quality focused and service oriented personality.

Skills
  • Data entry
  • Customer relations
  • Problem-solving abilities
  • Multi-line telephone skills
  • Recordkeeping and bookkeeping
  • Business operations understanding
  • Multitasking and prioritization
  • Microsoft Office expertise
  • Excel expertise
  • Spreadsheet management
  • Social media management
  • Content generation
  • Content management
Experience
Customer Experience Specialist, 06/2020 - Current
Salesforce.Com, Inc. Tampa, FL,
  • Supported customers with product implementation and usage, answer questions quickly and thoroughly.
  • Built open, welcoming relationships with customers by replying to messages promptly and personally.
  • Accepted and processed payments, explained charges on customer bills and resolved complex billing issues.
  • Utilized consultative selling techniques to educated offer existing customers additional services to drive sales.
  • Managed outbound calling process, triaged customer voicemails and determined priority level of responses.
  • Kept accurate records of customer interactions, payments and issues.
  • Communicated with customers via phone, email, and online chats.
  • Answered questions and informed customers of current sales and promotions.
  • Handled client inquiries with exceptional professionalism and enthusiasm .
  • Completed accurate and efficient data entry and database updates to support business operations.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Compiled data from source documents prior to data entry.
  • Reviewed and updated account information in company computer system.
  • Documented data entry completions in corresponding logbooks.
  • Organize billing and invoice data, prepared accounts receivable and generate revenue reports to provide business with vital financial information.
  • Identified system and account issues to quickly and accurately resolve.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Maintained accurate bookkeeping of important files, running reports, and delivering updates on revenue.
Veterinary Tech Assistant/Customer Operations, 07/2017 - 12/2019
Affirm San Francisco, CA,
  • Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
  • Entered insurance, personal information, and health history into patient database.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Identified, corrected and reported data entry errors.
  • Reviewed and updated account information in company computer system.
  • Sorted source documents and organized to be filed.
  • Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide a business with vital financial information.
  • Monitored Facebook, Instagram, Twitter and other social media platforms to build customer connections.
  • Suggested improvements to enhance customer experience on social media platforms and internal processes.
  • Focused on growing social media presence through engaging content and using consumer insights to guide processes.
  • Proposed innovative storylines for digital content and developed unique campaigns to promote brand engagement.
  • Performed analysis of market strengths, weaknesses, opportunities and threats.
  • Communicated clearly, and concisely, both written and orally.
  • Monitored, routed and replied to social comments and inquiries.
  • Supported sales process by engaging appropriately when responding to online audience inquiries and posted comments.
  • Oversaw event logistics, venue scheduling and accommodations.
  • Promoted conventions and through social media and email newsletters.
  • Planned, coordinated and executed involvement in community events.
  • Coordinated and executed involvement in community events.
  • Coordinated vendors, timelines, and budget for events.
  • Documented and tracked treatment activities.
  • Supported veterinarians in disease management and mitigation procedures.
  • Helped veterinarians examine animals and identify behavioral changes or clinical symptoms suggesting injury or illness.
  • Documented patient information with precision to maintain record accuracy.
  • Educated clients and public on animal health, treatment protocols, and general procedures.
  • Administered vaccines to animals and ran lab work for analysis.
  • Created professional look and feel to organization's online presence in social media forums to maximize reach and understanding of company's services.
  • Designed content editorial calendar to plan marketing campaigns and integrate social media content.
Customer Operations Specialist, 03/2015 - 07/2017
Pet Suites Of America City, STATE,
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Consistently met team sales targets and call handling quotas consistently.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
  • Completed accurate and efficient data entry and database updates to support business operations.
  • Reviewed and updated account information in company computer system.
  • Sorted source documents and organized to be filed.
  • Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide business with vital financial information.
  • Reviewed client records from daily visits and appointments, entering them into important data systems.
Education and Training
Associate of Arts: Liberal Arts And General Studies, Expected in 05/2021
-
Sinclair Community College - Dayton, OH
GPA:
Status -
Bachelor of Science: Marketing , Expected in
-
Wright State University - Dayton, OH
GPA:
Status -

Expected date of graduation: May 2023

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Resume Overview

School Attended

  • Sinclair Community College
  • Wright State University

Job Titles Held:

  • Customer Experience Specialist
  • Veterinary Tech Assistant/Customer Operations
  • Customer Operations Specialist

Degrees

  • Associate of Arts
  • Bachelor of Science

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