LiveCareer-Resume

customer experience specialist resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Personable and dedicated Customer Service Specialist with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • Strong Analytical and Problem Solving Skills
  • Customer Service
  • Understanding Customer Needs
  • Verbal and Written Communication
Experience
Customer Experience Specialist, 01/2023 - Current
Parts Town Cincinnati, OH,
  • The first point of contact to handle and resolve customer inquires and or complaints and record/share customer feedback with relevant teams. Assisting clients with solutions, and resolving client concerns offering quality service.
  • Overseeing all incoming customer communications - website, email, telephone, and forwarding to appropriate sales/licensed leasing agents to creating a positive client interaction.
  • Pre-sales support to the licensed leasing agents in the Vancouver office as required.
  • Answering phone calls, sending out emails, recording leads and client information via our CRM platform, HubSpot.
  • Educate and assist clients with our services, processes, and website capabilities.
  • General office administration duties including but not limited to receiving and greeting guests, booking & maintaining the boardroom.
  • Assisting management with various duties as required.
  • Key & Fob schedule management through our Key management portal Key Nest.
Assistant Visual Merchandising Manager, 06/2016 - 01/2023
Fossil Syracuse, NY,
  • Completed the Nordstrom Future Visual Leader program
  • Support the Visual Manager in coaching, teaching, and developing the visual team
  • Assist the Visual Manager with regard to managing timelines and schedules to ensure projects are being implemented and timeline goals are met
  • Partner with the Visual Manager, Regional Visual Merchandising Manager, Store Manager, Divisional Retail Merchandiser, and Department Managers within the store to ensure sales goals are achieved through coaching and implementation of presentations, corporate directives, and visual merchandising standards
  • Assist the Visual Merchandising manager in executing strategies to achieve corporate and regional visual merchandising goals
  • Partnering with the Marketing Manager in planning, organizing, and execution of store events
  • Demonstrated ability to develop and maintain productive relationships with other store partners
  • Strong organizational, delegation and follow-through skills
  • Passion for appropriate styling and knowledge of current trends
  • Ensure training of VM team, Department Managers and store employees
  • Ensure high quality of all visual aspects in the store; support trim installations, corporate initiatives and corporate sign programs
  • Working knowledge of the budget and other administrative functions
  • Created retail displays to highlight particular products and drive sales according to corporate strategy
  • Monitored weekly, monthly and quarterly achievement goals.
Visual Merchandiser, 08/2015 - 06/2016
Epic Games Boston, MA,
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Executed merchandising and floor moves based on seasonal changes, business needs and trends.
  • Created presentation of merchandise to engage customers and help stimulate sales activity.
  • Built effective partner store relationships to improve customer satisfaction.
  • Responsible for the Designer Triangle department: Collectors, Designer Handbags and Shoes to achieve Visual Merchandiser strategic corporate objectives and consistent visual merchandising strategies
  • Partner with Divisional Retail Merchandiser and Department Managers to uphold, coach, teach, inspire, and maintain all visual standards
  • Partner with shop vendors for merchandising standards as they pertain to specific shops while maintaining their brand vision, along with being aligned within the company guidelines via bi-weekly and monthly photo feedbacks
  • Support merchandising, signing, and implementing of visual merchandising direction at the highest level in all visual merchandising strategies and current trends to support company sales goals
  • Demonstrate an eye for detail with regard to quarterly priorities in styling, merchandising, design, and composition
  • Plan and execute department presentation remerchandising initiatives
  • Ensure timely installation and demonstrated the ability to properly install and remove trim/window presentations and store promotional events in a timely manner
  • Support successful execution of the in store lighting program through proper installation, removal and adjustment of lighting, including promotional, general store, and visual enhancement lighting
Creative Lead, 09/2012 - 08/2015
Topshop Topman City, STATE,
  • Led creative team meetings to share ideas and bring actionable plans to fruition; actively contributed to the ideation process of upcoming model store display, implementing from technical to conceptual of prop making, prepping, and installation
  • Responsible for organizing and overseeing the Creative teams’ weekly and daily tasks
  • Partaken in commercial walk throughs with general, sales, and product managers to ensure visuals in windows, and in-store are up to standard, as well as all outfit builds on mannequins are up to date; styled womenswear and menswear mannequins for windows and interior focals
  • Mentored team members in learning and adopting creative leadership skills.
  • Educated the sales team by presenting new trends in a fashion show/skit format/styling tips as a collaborative effort with the Creative team
  • Won the Topshop Topman National Window of the Year Award March 2014
  • Nominated for Best Creative Associate of the Year March 2014
Education and Training
Diploma: Display + Design , Expected in 06/2007
-
Langara College - Vancouver, BC
GPA:
Status -

2 years program

  • Visual Merchandising and 3D Display
  • Business Communications, Marketing, Entrepreneurship
  • Graphic and Interior Design
  • Art History

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Resume Overview

School Attended

  • Langara College

Job Titles Held:

  • Customer Experience Specialist
  • Assistant Visual Merchandising Manager
  • Visual Merchandiser
  • Creative Lead

Degrees

  • Diploma

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